Audit Time with Alec #2

Friends! Revisiting one of my favorite LiveTimes! I went LIVE and performed a live audit on local pros’ social media accounts and give recommendations and encouragement on what they can do to improve! Let’s GO!

In this edition of LiveTime with Alec…

  • You can showcase your humanity
  • You should also showcase your professionalism
  • It a battle on the google and how you win is with content
  • Your customer will google search you before even talking to you

Episode Transcribe

-Oh, yeah. Ladies and gentlemen, welcome, to Live Time with Alec. 

And today, today, we’re going to do some auditing.

This is one of my favorite things to do. I did it three months ago. I did this three months ago and I had a absolute blast. Here’s the deal. Bang. So, one of the things that is crucially important to our business today is that we have to show up the right way on the internet. Hello? Like if you raise your hand and ask yourself, like how many customers as a percentage, how many of your customers are going to look at your digital brand? Look at you online, Google you, before they do business with you. The answer is like all of them, like all of them. And if the answers, not all of them for you, it’s going to be all of them very shortly, because that’s just how we live, right? Like, woo. Thanks for joining us, guys. Four people, four people signed up for me to audit today. We’re going to pull up the social media feeds. We’re gonna do it live right now. And we’re gonna talk through all of their stuff. So if you want to jump into the pool and we have time, you can type it in and hashtag audit me right now in the comments and I will get to you and we’ll just do it. We’ll just wrap as long as this is adding value. And, one of the things you’re gonna notice, cause I did this before. Some of the things repeat, there’s themes, there’s common mistakes. And so, I’ll point it out for one person, and then the next couple of people I audit, it’ll probably have the same mistakes. We won’t dive too much on those. We’ll move on to other stuff because how you show up matters on the internets. So let’s just play, right? Let’s just play. Here we go. First person that got me, Jeremy, I’m talking to Jeremy for awhile, become buddies. He’s a great dude. And I’m gonna move this screen over here so we can pull his social media stuff up. He asked to be audited and come on, get over there. There we go, and by the way, if you’re watching in the future, I love this. Hit me up with a hashtag by past, not by pass, by past. And it gives me, I just smile, because I know somebody is watching this later. I know that, oh my god, no one’s pausing their entire life because Alec’s live right now, but those of you that are joining me, I appreciate you. So let’s jump in. Let me share my screen here. And let’s talk about Jeremy. You can see, I went ahead and already, oh let’s drop the branding off here for a second. Cause there’s a thing logo on my face. There you go. All right. So let’s, let’s get rid of this. Okay. So Jeremy jumped in, so I Googled him. That’s how you start with the branding process, right? So Jeremy, if you’re watching this in the future, here you go, brother. By the way, if you’re watching this right now, Jeremy, you can comment, cause that’ll make me happy. But if you’re not, hopefully you couldn’t handle the audit. We’ll do it. You can watch later. Alright. So the first thing I got out, I could see you’re Executive Licensed Lending Officer at Loan Depot. You got to LinkedIn. So I’m gonna open that. You got a Facebook, I’m gonna open that. Why not open that? Facebook, got some pictures. Okay. See ya. ZoomInfo, at Twitter. Vimeo, what’s this Vimeo about? alright, so I’ve got a couple of things opened up. Let’s dive in and look. Okay. First thing I noticed when I look at this page, mortgage professional 500 plus connections. Okay, he’s got some connections. First of all I’ve got to clear my notifications. Sorry. I can’t. Oh, it’s me. That’s live. That’s my own notification. There are two types of people in the world. Those that have 10,000 unread notifications and those that have zero I’m in the zero camp. If you’re in the 10,000 notification camp, like my wife and her emails just type in hashtag 10,000 emails, unread emails. I get a panic attack when I have the unread emails. All right, sorry. You’re not here for that. Let’s zoom in a little bit. Get a better view. Okay. So there’s Jeremy. Good picture. Nice background. I can tell he works at Loan Depot kind of scroll down committed leader. Okay. Helps people. Does anyone ever read the about section? I don’t know. I look, I maybe scan it for two seconds. Okay, he’s got 1,100 followers. He’s got some stuff going on. Some comments full time loan officer, okay. Nothing else. Oh, he does have some endorsements. Okay, got it. I’m going to go ahead and check out his activity. I’m always curious. What’s he posted? All right, he’s got a video. Looks good, comments. By the way, this is the power of videos. I know this cause Jeremy and I are buddies, but like this guy first, he just started videos. Like, how old is this? This is five days ago. Look at the view count on this. Will you look at the view count? Look at the, look at it. Look at it right there. Look at that. I’m just going to keep zooming. Look. Look. 887 views. Can you imagine getting in a room with 887 people? That’s crazy, videos look similar, so I’m not getting much of a differentiation, but got some Nike’s, okay. All right, so that’s about all I’m going to do on that channel. Let’s jump over to Facebook. All right, so, business page, must’ve found the business page. Got the same thing, audit day. Yeah, baby, Here we go. We’re going for it. Same banner here, okay. I’m not seeing, it looks clean. Not a lot of personalization. He’s got the same videos going on, and he’s got 215 people. So, not a huge following yet on Facebook, but let’s be honest, I don’t really want to see the Facebook. I want to see the personal. If people go to your business page, you’re lying. They go to your personal page. They want the real meat. The real goodness, dude. Ooh. Okay. Not much going on here yet. This is fun family. Very, very cool, little picture, outdoorsy. But then I got one photo here, bang. one photo here. Bang. Nothing else. I don’t see any personalization of you now, I got the videos going, okay. I’m good. I’m liking that. But I want to see more. I want to see more of Jeremy. I click the profile pic. Nice, two profile pics. So, what I know about Jeremy right off the bat is he’s new to Facebook. He’s not very invested in the platform yet, hasn’t really gotten deep on it yet, and that’s okay. I like where it’s headed. I like where it’s going. Vimeo, nothing. So, my first hint guys for what you’re seeing with Jeremy is he needs to go deeper, right? I need more personalization. I need to see more about who this person is. When I Googled him, I didn’t get much, ’cause there’s not much content out there for him. A couple of pictures, but this guy needs to go deeper on all these platforms and get more action going. In fact, let’s go to YouTube, and let’s go to, doo doo doo. Let’s look him up. YouTube, nothing. doesn’t exist on the second largest search engine in the world. So, we got work to do. We got work to do. We’re not showing up enough yet, but all in all, I give Jeremy a passing grade. This is a good start. It’s not going very deep yet, but we’ll give him a little bit of a benefit. Let’s talk about Anthony. Okay. This is cool. So, now. oh, I didn’t, let me show you what’s different here, ’cause you’re missing it. When I brought up Jeremy, notice there’s nothing here on the right side, blank page. But when I Google Anthony. Hey, I see a Google business page added. This is a big differentiator when you’re stepping out, you want someone to Google you and see this. Now, right away, by the way, I know this is wrong, right? ‘Cause look right her, he’s at 2,600 Michelson. This says he’s at Foothill Boulevard, Rancho Cucamonga. So all of a sudden I have a conflict, and as a customer, as a human, I’m going to be like, Hmm, what’s what’s real here? Who is this person? Dive in, Loan Depot page. Got it. Just, no one really goes to there, tell you that, tell you the truth. They’re just gonna go here. Ooh, Instagram, nice, and Yelp, Yes, and Zillow. Okay, and there’s a LinkedIn down here. All right, so I opened up a bunch of stuff. By the way, immediately, I like this. I just got hit with an auto popup from Anthony. That’s why I looked at my phone down here. I’m like, what’s vibrating. He set it up where auto messages come when you come to his Facebook page, business page, I like this. I’m going to tell him, what’s up? auditing you right now. You right now. Let’s see if he responds while we’re on this. He might even be watching, hold on. No, I don’t think he is. All right, so, close this. This looks good except this is one of my first call outs whenever I see somebody professional page. This. This banner, man, okay. I get it. You work at loan Depot. You don’t need to smash me in the face with it. Like you could, you could I have a Loan Depot shirt on, but I’m not beating you in the face that I work at Loan Depot. This is something that I really see a lot of people doing that it’s an, it’s an accident. I love that you work at Loan Depot, this is great. But I want to see you. This guy. I want to see who this guy is. I don’t want to see just the Loan Depot. Two profile pics, get some more. I want to see more of who you are, but the page looks clean. 884 people like this, good job. You got some stuff going on. Now, immediately I’m noticing there’s some personalization and photos here. Stage one of my keto fast, okay. I’m getting to get – this is, this is good. There’s a home buyer here. I like this, COVID friendly. My favorite F word funded, okay. So, I’m seeing more personalization. I got a video right here.- [Anthony] Alright guys.- [Alec] Okay. Okay. I’m seeing a lot more personalization, I dig this stuff. Oh, Reid’s jumping in. If I have time Reid, I’ll get to you brother. I like the personalization here, but I’m going to do my favorite thing here, is I’m going to leave the business page. Again, I know this is all business. Your customer knows it’s all business. Where’s the real deal? Is this the real one? Ooh, yup, found you. Okay, now. Notice that the real one, the personal one, and the professional one are all looking very similar. Don’t do that. This is the same profile pic from your business page. I like the consistency, but I want to know you as a person. Ooh, Yeah, the selfie, mirror selfie. I want to know you as a person. Second, the cover, I don’t care about Loan Depot. I said this before. If you want to use this graphic because you’re proud of the company stats. I like that. Go to Canva, put your face on it, and then use that. So, now it’s you it’s you on the corporate branded stuff, and I dig it, a lot more connection to you. Anyone else getting stressed out by my notifications? It’s stressing me out. Gone. Woo. All right, now this is a common mistake. I see this all the time. Please, pay attention. Where does he work? Right here, I’m going to zoom in on it. Okay, it says Mortgage Loan Officer at Loan Depot. So when I click Loan Depot, I’m on Loan Depot’s Facebook page now. That’s, wait a minute, but he has a professional page, right? We just saw it, Right? Remember? Let’s go back and open it up. He has this business page, right here, where he gets reviews, and he has questions, and he had the auto popups. See? What’s your email? Would you like to refinance? No, thank you. See? His chatbot’s talking to me. So, why does he say he works at Loan Depot and goes to the Loan Depot page. Quiet now. Thank you. It should be going to his professional page. Hello? Everyone connect with me on this? Like, this is an easy, you’re going to see this all over the place. This professional page needs to be here, where he works, so people can go to it. Okay, sorry, rant done. Now, let’s check out his friends. I like this, because I like to understand how deep these people’s connections are digitally. Like, are they putting in the work to make a lot of digital connections? And I think the answer is going to be yes. I mean, look at this. Yeah, this guy’s spending time building out. So good. You get a check box. You win here, Anthony. This is good. Personalize the banner. Let’s go to your timeline, you’re posting about work. Got it. Work. Got it. Work. Got it. Lots of comments by the way. Good engagement. Good engagement. Okay, little throwback, memories, now I’m getting some personalization. Work, work. Someone else is picking the trend up right now. Work. Finally something personal. Anthony, you’re a human being. Like, I don’t want to just connect with professional Anthony. I want to connect with fun Anthony, or Anthony that’s running for Keto, or what you’re doing with your like, you can showcase your humanity. It’s totally acceptable. So let’s jump into Instagram. Okay, 1500 followers, Senior Loan Officer Loan Depot, lots of Loan Depot stuff, this isn’t bad. Oh, there’s finally like a meme. I like this, like finally something, still mortgage related. It’s fine. But I think the there’s opportunity, Anthony here, to personalize your.- [Man In Video] Oh, we official official- [Alec] Oh, yeah look at this ring light, bro. See, I like that. I like this, some personalization.- [Man In Video] Oh, we official- [Alec] This is just a commercial. Fine. Commercials are fine. I want to see the real you, man. Real you. And then here we got the Yelp review, good. Oh, it’s old. Ah, see, this is the trap of social media, man. You’re gonna play the game, you can’t have old stuff. You don’t work at Franklin Loan Center anymore. When I jump in here, you got weird hours. This is not, you don’t work here at this address. Oh, that was the business address that popped up on the, when I Googled you. See, this is a conflict for a consumer. Don’t show consumers conflict. When I jump to Zillow, what do I see? Yes. The old Franklin stuff still. Again, confusing. Plus, there’s no reviews. So, this means it was set up. And I don’t think there’s any reviews here. So, Yelp and Zillow, I mean, in my opinion, burn ’em down. Like, first of all, burn Zillow down for sure, cause you’re just paying a competitor. Go to Yelp, or Google Business. Burn this down. Open up a new one, re-skin it. There’s nothing lost here. There’s no branding, there’s no reviews. Make sure that all your stuff across multiple platforms is succinct. And this is you on, on LinkedIn. I don’t even know if this is you. It just came up. So I’m gonna to, I’m gonna to look for you again. Wait in order to spell. I found you, another one, cause now it’s your face, but it’s not the right company. Look. Look. So, again, incongruency will diminish customer connection. You can fix that. No big deal. All right. That was a good one. I hope you guys got some tips from that because that was honestly like that’s so many of you guys. All right. So I got Lambros. So I got basketball. I’m gonna open it up. Uh-Oh. That’s all I can find. Let me, so now, now, because it couldn’t find enough, I’m going to have to do mortgage. Okay. I got this, nothing else. Oh, here’s finally I got Loan Depot. When you don’t have good, strong SEO like this or you have somebody else with your own name. Which is hard. You’re going to have to out kick it with content. Okay? Let me give you an example here. Watch this. So let’s do a new tab, a new incognito window, ’cause I’m going to Google myself. So I’m going to Google, Alec Hanson new incognito window. Why? You’re gonna understand why, this isn’t vanity. Okay. So, this is incognito. This is me. It’s just what shows up. Check it out. You got my Loan Depot page. Good, the SEO is working there. You got LinkedIn. You got my personal website. You got my Twitter. Keep going, keep going. HousingWire, Facebook. All me, all me. Scotsman Guide, me. My Audible books. All first pages, me. Okay, keep going down. Articles, CrossFit Games, Athlete back in the glory days. I wasn’t a games athlete, but whatever. Pictures. Me, me, me. Keep going, okay. I’ve been actually working hard on this. Here you go. Now you start getting into the other, Alec’s. You see, I had to push down other Alec’s. We’re in a battle for like, there could only be one Alec at the top. Like, this Alec Hanson track guy. I’m like no way, you won’t, you better run faster ’cause I’ma push you down. See, he’s an N.C.S.A. track athlete. And I gotta make sure he can’t play with my stuff. This is, I’m serious. This is what happens if you have somebody else with another name, you got to out do them. Yeah. This is a U.K. Just Do Property. I’ve been competing with this Alec Hanson for awhile now. And so, if you got somebody famous, you’re competing against for supremacy on the SEO. You’ve got to fight the fight, man. Like get in the game. It’s hysterical, but where is it, where? Yeah, there he is. Oh no. Yeah. I think so. Anyway, I’ve been, I’ve been battling this Alec, so enough of that, but hope you get my point on that. Okay. Let’s look at Lambros. Okay. Got him up on LinkedIn. Gotta clear the notifications. Please, go away. I can’t, I can’t do it anymore. Okay. Big corporate background banner. Again, you’ve heard my thing on the background banners. I like them. They’re branding. They’re easy. Quick, get ’em up there. But please like show me you, yourself. Check out the profile pic. Looking clean, nice. I come from very humble beginnings. I like the first line of anybody’s about section that needs to hit. ‘Cause otherwise no one reads the rest of this stuff. But now that I come from humble beginnings, I’m like, tell me more. What were the humble beginnings? This is what I, this is a really good about section like, tip. Strike hard, strike fast and make sure you pull me in, or else I’m not going to read it. I want to look at pictures, but I’ve got a featured thing here. I want to highlight this so many professionals don’t have a featured thing. Let me open up David Lee. No. Okay. Let me open up Ken Lewis. I don’t know. Great. Another guy, no featured, no featured section. Look at, let’s look at me. Look at the featured sections, right here. Do you see this? Like, my featured C.E.O. with Steve Sims interview, social media. This is what I mean by featured. You can showcase things here. It’s right underneath the about section. But, when I go back to Lambros, there’s nothing under the about section. It’s just this feature. He does feature himself in the testimonial, but I think we can go deeper. All right. So, let’s go to Facebook. Okay so, look. Same exact branding and image. Same exact branding and image. Two different platforms. I think there’s an opportunity to make this pop. Right? Don’t just sell out and put the generic banner over there. Like I said, at least go to Canva, and throw yourself on top of this. So you need to get some personalization, but let’s look at his content. Loan Depot content, Loan Depot content. Nice picture. Good engagement already though, on the business page. Okay. All Loan Depot. Can’t do it, dude. We gotta get you into talking about yourself. We’ve got to get you on video. I need to meet you. I want to see you. Let’s find your personal page. Oop. I think I found you. Let’s go to the personal page. Okay see, personal page. Professional. Likes cigars, Same mistake, Junior Partner at Loan Depot. Nope, Junior Partner at your business page. Please, write that down immediately. But, good cover. Now we’ve got some mortgage stuff. Oh, you’re sharing your business page. Got it. Sharing your business page. Sharing your business page. Same mistake. Same mistake. Where are you bro? Where’s Lambros. I got to see you. I want to know what you care about. Why you’re in this business. Finally. Look at 11 comments on a Nickelback post. There we go. There we go. But when you go back up here, look. No comments engagement. One share, one like, two likes on a fishing thing. Three likes, nothing and, 11 on the, I think you’re getting it right here. Right? Like clearly there’s an angle for personalization. There’s a desire for it. Clean that up and you’ll be rocking. All right. So let’s see what else I found. No, random stuff. Alright. So. Sue, Sue hit me up. So Reid, we were going to have time for you, brother. We’re going to get there. Again, you got Loan Depot, LinkedIn, Yelp, Twitter. I’m just going to open these up as we’re going. Facebook. Yep. Looks about right. All right. Let’s check out Loan Depot. So first thing, generic banner. Okay, I mean I have one too. I’m not going to beat you up too bad anymore on this. 1992, she’s been in the game. So, she’s a seasoned pro. Activity, some followers. We’ve got some activity. Let’s see what she’s doing, let’s see her posts. Thanking a coworker, I like this. Loan Depot post, Loan Depot post, Loan Depot post, thanking somebody, Loan Depot post, something, a link? I’m just gonna click it. I wanna see. Ah, me. Shared a link. There, okay, okay. Now we’ve got down to some customers, but this was two weeks ago, two weeks ago, Sue. Like where are you on my platform? Hang out, give me some information. I don’t want to hear just about this. Let’s dump out. Yelp, okay, this is a great one I see all the time. So, Sue, as you can see, is using the same photo across her platforms. Fine. Okay. But look, Yelp, jacks it up. Yelp like, over blows it up, and pixelates it, and this is not the view that someone wants to see. Right? Plus, it’s an unclaimed Yelp. I think you go in here and burn this down and either start a new one where you can clean it up, get the right pictures, get the right pixelation gone, ya know, corrected. Otherwise, you know, there’s no point in having this floating around. Again, a consumer, so, this is why this is important. If someone is shopping Sue, and they’re getting to know her, and they clicked all the links, like I just did. And they come here and they see no reviews, and a pixelated photo. The first thing is a turn off, why does this person have no reviews? Are they not any good? Do they not get reviews? Like, so you’ve got to control that, which is what online branding allows you to do. Shut it down, or clean it up, and then start leveraging it. Asking your customers, please, review me. Please, review me. And build up that social proof. Twitter. Okay. Lots of tweets, 4,000. That’s good. That means she’s playing the platform, but in media, when I looked at the pictures over here, look what I see, Loan Depot stuff. Again, Sue, and everyone else, even if you’re not Loan Depot, you’re so much more than a billboard. And I’m going to talk about this on Live Time next on personal branding versus corporate branding. It’s a really important, or company branding, It’s a really important topic. But, we can do better, right? So here’s the latest news, she’s using Paper.Li, everyone knows, if you don’t know Paper.Li is, you can check it out. It just pulls in different news stuff that you think are important, allows you to share your own version of a newspaper, cute. Loan Depot, latest news, loan Depot, latest news. So, I’m not getting very much of Sue on here. I’m getting some stuff, she has a website. I gonna click that. Sue For Loans. Ah, look at this. This is a great example. How old was this tweet? August 14th, so relatively recent. And when I click Sue For Loans, look where it goes old company, not found. This is what consumers will do. They will click this stuff, my friends, and they will go through deep on this stuff, while they’re talking to you, they will do this and they will judge you. All right. I found her business page, same photo, same banner thing. Clear that. And again, Loan Depot, Loan Depot, Loan Depot, Loan Depot, Loan Depot. Sue, where are you? I don’t want loan Depot, I want Sue. There you are. There’s two of you. Ooh. This means you have an old account. A lot of people have this too. You gotta clean that up, but let’s go try to find Sue. All right. Senior Loan Officer at Loan Depot, again, same mistake. But now I see something finally personalized, right? Like, look at this, this must be a wedding. It’s beautiful. Like, look how, look how beautiful. Sue, like, this is awesome, I love this. Now, I’m finally seeing Sue. Dogs, animals. So there’s a lot of passion for Sue around animals, immediately getting it right away. But that’s all. Look, animal, animal, animal, animal, four animals. So, my first comment is Sue, you probably have more to offer than your care for animals. You’re probably a rounded human being. That’s got lots of things, and complexities, and viewpoints, especially on the professional side, personal side. I want to see a lot of it. I want to engage you personally. Right now. I’m getting the animal care side of Sue, but I want, I want more than that. You’re a deeper person in my opinion. So, but I’m getting a lot of cute animals and doggos. Which I love. So you know, how do you not love doggos? But see, there’s an opportunity on her page here because the next thing I’ll do is check how many friends she has. Does she have a deep enough base? And yes, look at this. Yes she does. She’s worked hard. She’s got a community on it. This is a digital community. Now she should be playing. So you should be playing at a high level here, killing it and, showcasing all the complexity of you, including your professional side. And you will reap the benefit of that. Alright, so Reid, you ready, dude? It’s time. It’s time, you held out. So, we’re going to go now. Gotta make sure I can type. Within old Google. Spell it right please, Alec. All right. Yes I did, Yes I did. Go. Okay. This is going to be interesting, we have a Reid McKee fight, potentially. So, let’s open up some of these, okay. I found a Loan Officer. I found a Senior Behavior Interventionalist. Open up that. I got a Redfin Reviews. I got another Loan Officer page. All right, that’s enough for me, so let’s go check it out. Ooh. Here’s who you’re battling against. I don’t think this is you Reid, cause I think that’s you. Yep. Fullerton. Are you the-, Hm. Learning new things, learning new things, Reid. So as a consumer. Oh Cindy, I got you. I’ll get you. I see you right there. I didn’t, if, I must have I must have missed it. But you’re on the list. I got you. So, let’s get back to Reid Mckee. There you are. So now we’re going to connect, ’cause we’re buddies. Six mutual connections, Loan Officer at George Mason. La, la, la , no featured stuff put here. So, if you remember that, we need featured. Oh, you got to get a banner bro. Banner me up, man. Play the game on this platform. Okay. If you’re going to be on the platform, play the game on the platform, that’s my 2 cents. Whatever. I don’t even think he made any, oh, we’re not connected yet. So, let’s jump over here though. Alright. Okay. George Mason, same thing, big old banner about George Mason. When I really care about Reid, but that’s okay. 716, 717 people following it, looking like you’re trying hard. Right away we got try the VA loan. Zero down, zero down. We got Linda, Linda listen. And we got some house esout. We got a video. I’m gonna play it. [Alec] Okay, Minions. Alright, I’ll give you that. Okay, so now we’re getting to some of your content. So we’ve got debt income. We have some education material going on. By the way, I’ll give you a like and a follow. You deserve that for jumping on the audit. This is funny. It’s not necessarily appropriate, but it makes me laugh. So, you got a fan from me. Anyone who’s been a retail loan officer in the street knows like, this is hysterically accurate. Sorry. So, your content. So I got some memes. I got some fun stuff, but let’s get out of here and let’s go to the personal let’s find out who Reid really is. This is what your customers are doing. Oh yeah, at a friend, The Mortgage Dude. Alright. So a couple of interesting things popped out for me. First Reid, likes to party. He got the party cups, he’s out getting a good time. Happy birthday, to my grandson. This is what people do, man. They skim through. Okay, he’s got some tats looking good, dude. Right? Same issue here, Mortgage Loan Officer at George Mason, nope, put down your business page. But, let’s talk about what’s going on. The Mortgage Dude is sharing some rates information. Yeah, I get it. It’s a good time. Don’t miss the boat mortgages. Okay, somebody else’s, this is the first person that actually showcasing another, a listing for probably one of their partners. This is the first one I’ve seen at all. Everyone I just went off the first person actually sharing stuff for their listing. Like hello? Do you have business partners on these platforms? Share their stuff. This is great. More mortgage memes. Decent engagement, four comments. Where’s the real? Is there? One has a bunch of engagement, 10 comments on the rates. Yeah, good. All right. Finally, a video. [Reid Mckee] What’s going on, yall. Reid Mckee here in George Mason Mortgage, and today we’re talking about how much money down you need to put on a house. [Alec Harmon] See, this is it. This is great. This is a good piece of content. Seven shares, that’s interesting. I’m gonna check that out. Real estate shares. This is g-, so this is s- So, you can obviously tell, like, I always tell. Like, this is should be self evident, But video is King. Right? Look at that seven shares in that reach. So, Reid’s falling in the same trap, although he’s personalizing his mortgage content a lot more, he’s not just smashing you with like corporate, corporate, like banners and stuff. But like, I want to see more about, from Reed. Definitely more videos for sure. Because, I’m just, I’m getting just mortgage jargon, but I want to see like real stuff. He’s funny, which is good. So your, your personality is showing through, I want to see more. So now we got Reid Mckee over here at Redfin. We’ve got, it looks like it’s accurate one review. So if you’re gonna be playing on Redfin, you got to get more reviews. You got to push that up. And then this is the corporate site, corporate sites are corporate sites. I gotta be honest people don’t really look at these. They jump to here. So, 7:00, 11:00, always opened. Yeah, I’ll call you at 2:00 AM, Reid, we’ll see how open everyone is. Reid gets some points here except for LinkedIn where he’s not playing at all. Sorry, I’ve got to clear my notifications. I think that Reid’s got some game. And doing a good job. All in, just more personalization, more of, We need to suck out more of his content, and he see himself more. Alright, Cindy, let’s go. Cindy Saunders. Now, I’m not going to put in your, I’m going to hit this first and see what comes up. I don’t even know if this is you Cindy, but we will find out we’ll start with actually LinkedIn, ’cause I see that’s where you made your comment and that’s where you’re hanging out with me. So thank you. So let’s go to, Cindy, there you are Okay, first thing about Cindy that I love is this personalized banner right here. Leaders rise. This is great. It’s exactly what she does. I have, the profile pic is clean, like has the light blue background, like this is, this is good. About, hits right there. Oh, she’s crushing the featured section. Yes. Yes. I like this. I’m going to click it immediately. This is what people are going to do, they’re gonna write down the featured section and they’re going to click the first thing. It looks like her personal website. It’s it’s got clouds moving. It looks nice and clean. It’s kind of defining what she does. I like this a lot. Here’s her article that she wrote. I like this a lot. This is, guys, this is exactly what you should be doing, because it’s showcasing her professionalism. She’s written articles. They’re featured right here. I like this. Let’s go look at her posting activity. Stop calling me. By the way, aren’t you in love that phones tell you when it’s spam risk now, just, love it. Okay, So. Quotes. How to rise above a difficult work environment. This is a thoughtful post. By the way, when you look at this, you can tell, she spent time on this post. She bolded parts. It’s deep. It’s got links out. It’s got a quote at the end. I like people that make thoughtful posts. She must be, Oh yeah, she’s doing a series. So I get it. Now, two, three, you’re going through a series. I’m lost in the series now, though. Oh, I’m out. Hopefully I’m out. Six steps with an unsupportive boss. I like it. And I’m, oh, 10 laws of trust, yeah, that’s different You know what I would, I would offer on this, the color, it’s on brand, Cindy, so I get what you’re doing, like this is the color scheme you’ve chosen, but when I’m scrolling the colors are blending like this post, and this quote, are blending to this post and I’m not seeing like, I want it to pop different, potentially. So just thoughts for you on that, like, live your dream, right? If you’re like, Alec, that’s stupid, I’m really like dialed in on my brand. Like that that’s the color. Then, then live your life. But as I’m kind of popping through, I’m like, I want it to hit different. And then, Okay, so she’s, rocking this platform for sure. So let’s, let’s go look at the other ones. Once I put in the coaching stuff or the acronyms, I got some more hits on who Cindy is, but when I just do this, I don’t find her, because it’s not there. I don’t even think this is probably her. So, Nope, definitely not her. So again, this is just brand confusion, right? You’re going to have to fight the game here to get this, to show up on the first page. Bingo. Oh, she’s in something else. Okay, let’s see if we can find her on Facebook. Doesn’t look like I can find you Cindy, on Facebook where a lot of people are, which is fine. Meaning sometimes don’t go into platforms, if it’s not gonna be your jam, but I want to find you on Facebook. I do a bunch of cool stuff on there. And then let’s check YouTube. Nope. So my big engagement with Cindy was going to be on. Got it. Makes sense. Yeah. You’re awesome, Cindy. So you’re doing really cool stuff on this platform, but what’s happening. I think your opportunity is going to be to get into the Google SEO more and you can do that through a couple of ways, right? You can take your articles you’re publishing on LinkedIn and you can go to like Medium, right? So, you can like make a free account at Medium, the blog post site. Get smarter about what matters to you. Sign in and start sharing your content there on your personal website. You can share a lot more content, cause it’s not getting picked up on by Google. So, like I want to see it on Google. Here’s an example, so if I, and I Google myself all the time, this won’t help. But when you go to Alechanson.com and you go to like a Live Time, which will be, this was last weeks and then you’ll see the rest. So, this stuff is getting scraped by SEO. That’s why it came up because inside each one of these, that one’s probably not done yet, but if you go to podcasting and you look at like this one, I think captioning’s done. Yeah, here’s the transcription of the entire conversation with Steve. So, because this is transcribed and it’s here, SEO is pulling it in and now that’s why you can find it. So maybe look to your website to see if you can add your articles to your website and maybe go to Medium, or an external blog post and start creating some stuff, Cindy, ’cause you’ve got a lot of good things to say like clearly, like, look at these more articles, articles. I mean, Cindy you’re, you’re writing a lot, which means you’re producing a lot of content. So, we gotta find a way for Google to like grab it, but this is really good. Alright, ladies and gentlemen, we’re wrapping down here. Thanks for hanging out so long. Here’s a couple things I want to leave you with that will hopefully help you really dial into the next step here. So let’s just, just do this. Boop. All right, so as we dialed back the audit time, the 35 minutes auditing you guys hung. I appreciate you guys. Here’s the main conversation. Number one, one of the themes that you’re seeing, hopefully through all of this is there’s a lot of people not showing up with their own personality. That’s a mistake. Like, leverage corporate branded stuff, that’s all good, But like, don’t be afraid to showcase who you really are, and what you really care about. It’ll make a difference. It’ll make an impact. People will notice it. They’ll see it. They’re going to Google you do. You need to show up on all these platforms in a really authentic way. I saw some people using the same profile pic for their personal and their business page. Those could be different pics. They don’t have to be, but they could be. Also don’t underestimate the power of investing in really good photography for a lot of your pictures. You’re going to use them for a while. Some of us are still using our high school picture. But when you do that, you get like eye contact and connection. Thanks, Cindy. You’re awesome. Thanks for playing today. So, don’t be afraid to invest. Like even in Cindy’s, like, look, you can, this is a good profile picture. Like I can see her clearly the colors pop, like that’s solid. So don’t be afraid to play in that to really show up. How you show up online matters. It builds brand. It builds human connection, and you need to be intentional. One of the other things is, is I saw some people being unintentional with their brand. They had old companies still connected to old websites, Yelp sites that weren’t developed or under performing. Like you gotta be, you gotta be vigilant, because your digital online brand is your representation. Think of it like showing up to a meeting where you’re trying to like impress the meeting, the people that you’re meeting with, you’re going to show up early, definitely on time, if not early, in a nice suit, ready to go. But then that’s the same thing with Google and all this social stuff. When you’re slacking. Like, you want to show up your best foot forward. You’ve got one chance sometimes to make a good impression. And if you’re talking to somebody and they’re Googling you and they’re losing respect for you, because of what they see or they see disparity, or they see zero reviews and they see a website that’s old to an old company, they’re automatically discrediting you. No matter how good you are. Does that make, do you hear me? Like, I don’t want them to discredit you. Not when they have the chance to see you like show up, like, and like, oh, and then be like, oh my gosh this person’s definitely worth doing business with, Okay? We are an internet first society. You are going to get looked at and reviewed, and if you are a ghost, you’re not going to win credibility. If you’re not intentional, you’re not going to win credibility, and it’s going to crush your ability to build a relationship. It’s that important. Okay. Tune in next week, 9:30, same time. We’re gonna talk about personal brand, versus company brand. Are they synergistic? Are they in conflict? What’s going on there. And it’s a very important conversation. If you haven’t joined the text community, This mic. Join the text community. Get more insights from me. I hope you guys have a killer week. I’ll see you on the internets. Take care.

Modern Lending Podcast | Dr. Jannell MacAulay

We’ve been talking about mindset in the recent episodes lets take a deep dive even further and go right into the mental strength game. Join me on this next episode with Dr. Jannell MacAulay. There isn’t enough room to list all of her accolades. We’re gonna get into how to build and maintain mental strength in high stress situations.

In this snippet of the Modern Lending Podcast…

  • Mental Strength is not a soft skill
  • What is a mental push up and are you doing them enough
  • Mindfulness and how to attain it.
  • How often does your mind wander?

Episode Transcribe

[Alec] What’s up, everybody? Welcome to another episode of the Modern Lending Podcast live. I’m your host, Alec Hanson. And we are going to be talking today to Dr. Jannell MacAulay. Now, before I bring her on and introduce her, I’m just really excited to get to connect to her. I mean, this is the power of digital communities. A friend of a friend connects me to this amazing woman who’s doing such amazing things. And we have this great Zoom call and I’m like, “dude, we need to get you on my podcast cause what you’re teaching and leading, man, people need to hear about mindfulness and mindset and the power of strengthening our own mental fortitude. And man in our business today, mortgages don’t we need some of that?” So let’s rock and roll. Without further ado, let’s bring on Dr. Jannelle MacAulay. [Alec] Hey, hey, we’re live.[Dr. MacAulay] Hey![Alec] Jannelle thank you for doing this.[Dr. MacAulay] So excited to be here with you, Alec, thanks so much for having me.[Alec] Absolutely, I mean, this is privilege for me, I mean, you’re well before I dive into all your accolades and craziness, let me give you the stage for a couple minutes to kind of introduce yourself, share some of your background cause I know we’re gonna talk about some powerful stuff today.[Dr. MacAulay] We are, we’re gonna hopefully dive a little deep into just mindset, brain chemistry, psychological performance. I think it’ll be, hopefully really interesting to all your listeners out there. I grew up in Southern California, and I was part of a family of public servants. So my dad was a police officer, my mom was a nurse, I had an uncle that was a marine and flew Marine One for President Reagan. Both my grandfather’s were Marines. And so I kind of always had this calling for public service and serving my community in some way. And I used to go to the air shows with my uncle,[Alec] Yes. [Dr. MacAulay] and between that and my dad used to do this thing where, he would literally tell anyone that would listen that I was gonna grow up to be a combat pilot, or a submarine warfare commander.[Alec] So you had that like put in back then?[Dr. MacAulay] Oh, yes, oh, yes, like and this was early 80s. Like those jobs, like women couldn’t do at that time. And I didn’t know that there was like a young seven, eight, nine year old and he would just repeatedly say this, and I would watch these strangers faces as they would like light up and be like, “wow, is that what you’re gonna do when you grow up?” And so it just, I never really realized that there were societal barriers on me as a woman when I was growing up, I just thought,[Alec] Of course. “Gosh, I wanna do something that’s bigger than me, that and serve some type of higher purpose.” I always just had that thought. And I kind of fell in love with the idea of aviation and serving in the military. And it was going against everything and all the stereotypes for me, as I was a baton twirler and a cheerleader when I was growing up, and I think it shocked a lot of my friends that I would consider, going into the military.[Alec] Yeah.[Dr. MacAulay] Just, which just goes to show you like how powerful messaging is. With what, we how we what we say to our children, and.[Alec] That’s incredible.[Dr. MacAulay] Like the vision we have for them. And when we’re young, we don’t know enough to have those visions for ourselves. And so kind of our parents responsibility to help cultivate those dreams and build the, a possibility for the future. And so my dad was really, really good about that. And then, my family kind of instilled, this idea of going into the military. And once I was there, I’m not gonna lie, it was tough. Like the academy,[Alec] I bet. [Dr. MacAulay] is where I went. And it was a challenge. But, the greatest thing about it is that I met these amazing people that were all going through the same challenging experience with me. And, it really has made me who I am today, and I spent 20 years in the military, flying combat.[Alec] That’s incredible. That’s really incredible.[Dr. MacAulay] Yeah. [Alec] I mean, and that’s, I mean, first of all, you’re way too young to have spent 20 years in the military. Like there’s just no way, but I mean, a combat veteran, 20 year Air Force pilot caught up I mean, this is incredible like that’s gotta be intense.[Dr. MacAulay] It was intense. And it actually led me to where I am today, because it was so intense and I had this super drive, and grit, and commitment, that my dad had instilled in me when I was younger, to like really tough it out and get to yes. When someone said no, I found another way to get to yes to what my dreams come true, or what I knew was the right thing to do in the certain situations and it was not without adversity, challenge, struggle especially being a female in a male dominated career field, that had its challenges. But what I[Alec] I like how you just like just gloss that over like, “I had challenges.” Like I’m pretty sure it was hard, like really difficult but okay, you brush it off.[Dr. MacAulay] Well, I think it’s all perspective, And the problem that I grew up with, or as I was kind of going through this career field is, I didn’t see many people like me, in senior positions. And so to really build, like this vision for what I could do was difficult amidst, these, these senior leaders that were all either, mostly male, or they were women but they didn’t have families and I wanted a family I was, I got married fairly young, and we waited about 10 years to have kids. But when that happened, I knew I wanted to be a mom and I knew I wanted to have a career, and I never felt like I had to choose. But I did feel that pressure to constantly do it all and have it all. I don’t think my husband who is also a military officer, really felt those same pressures. And partly it was because of how I was brought up with just this competitive type A personality of not giving up, but also I think that a lot of times as women, we have that, that pressure of like, “well, if you wanna have this career, and you wanna have, the family, like you have to be badass and everything all the time.” And that’s challenging. And that’s actually where I hit a brick wall. And it was right around the same time the Air Force was sending me back to school. So it was kind of perfect timing. And I remember sitting there thinking, “Okay, I’m going back to school, I’m gonna get a PhD, what do I wanna study?” And I looked at myself, I looked around at my peers and the people that I led, and I was like, “we all struggle with the same thing. And that’s how to accelerate our professional success without having to sacrifice ourselves and in particular, health and our relationships along the way.” That’s really what I wanted to kind of dive in and understand and find a solution for, because I knew it was a necessity for me. I needed that answer.[Alec] Yeah, so it was convenient.[Dr. MacAulay] Right, and I looked around and I was like, “gosh, if I could solve this for myself, think of all the other people I can help because I know Many of us struggle with this.’ And especially those of us in high stress occupations where split second decision making requires like a real focused and disciplined mind, where lives are on the line, mission sets are on the line. And what I was finding is that those same stressors that I would deal with in a combat environment, other people actually were finding in corporate environments in like the corporate boardroom, or I’ve even felt the same levels of stress in the carpool lane, to school. And so I wanted to, if I was like, “if I could solve this problem for myself in a combat environment, I can also solve it in my daily life, in my leadership, and then I can help a lot of people in a very universal way.”[Alec] Well, this is and this is really why I’m excited to talk to you today because, the fact that you dove into this space, you have all this high stress experience personally, you’re solving this for yourself and same time, I think, solving it for everybody else, hopefully. But right now in our world, and we talked a little about this before we went live, our, we’re so stressed. And we’re stressed for several reasons. Number one, the industry is on fire. So mortgage rates are at historic lows, which is leading for unprecedented volume. And that causes all the stress of the wheels falling off, cause the machine’s not built to handle the load, meaning that the industry just we just, were not enough people. Like, you just, it’s just crazy. And so we’re managing our customer stress, we’re not delivering on expectations, and it’s, and then in the midst of that, we’re in this pandemic environment, where, we’re not, we can’t do what we used to do. We can’t go on vacations, really, cause they’re all, everything’s kind of closed. And, we can’t hang out, like we used to hang out and gather and there’s all this stress on that. I mean, my kids are about to go back to school, except it’s my wife, who’s the teacher now, basically, at my house, and it’s like, there’s more stress there. So, let’s talk about it. And it’s funny like, you said you felt the same stress in the carpool lane. But, I think that the I mean, are there different levels of stress? That, combat stress seems to be like really intense life and death stress, carpool lane stress, might be a little lower.[Dr. MacAulay] Well, here’s the thing about stress, stress is actually a perceived emotion. So it is the way we see the environment around us. And when I say that to people, a lot of times, they’ll bring me into their organization, and they’re like, “oh, Dr. MacAulay is gonna come in and she’s gonna take away our stress.” I do not take away anyone’s stress, but what I can do is I can help you see your stress in a different way. So there was a point in my life where I only had one child, I was leading a small team, I, had really a burnout. I reached this part, this point in my life where the hustle and the grind can only take us so far. And when stress was applied in my life, all I had to rely on were my survival mechanisms. That’s really what our brain does. Is when we’re in those situations and because stress is a perceived emotion, someone in the carpool lane can feel like it’s life the death. You can feel in a corporate setting, in a boardroom where you’re making decisions, and there’s deadlines, and profit margins. And those types of things can feel like life and death. And that was the only interesting thing to me as I studied stress, and I studied our capabilities and our performance within stressful and rugged environments. As I was, it really all goes back to our physiology and our stress response. And so it’s our perception of how this stress is manifesting its way in our environment in front of us, and how we’re seeing our ability to match and measure our resources with the demands. And so many times what happens is that we walk in the face of our brain called the amygdala, is that it’s tied to our sympathetic nervous system and it’s our emotional center, and normally it is where we perceive things as a threat or a challenge. And then we measure our resources based on our past experiences. And we say, “this moment is too big for me.” And that’s where our stress ramps up. And most of the time we make an emotional overreaction in those moments. The difference with if you see your stress in a different way, when the thought gets to the amygdala, we can actually push it to the prefrontal cortex where rational decision making happens. And instead of having an emotional overreaction, we can actually have a rational response to whatever is, the stimuli in our environment. And so.[Alec] But that sounds like work, that sounds like I have to be aware, of what’s going on.[Dr. MacAulay] Exactly, this is why. It does need more work. And it requires a hard work to not only become aware that this is even happening to you, but then also building the psychological skills, so that you can make better decisions in those situations. It is hard work otherwise we would have a world full of emotionally regulated, rational decisions, made by people all over the place, but we don’t.[Alec] No, we do not. So you dive into this problem, which is so relevant today to everybody that’s listening right now. Like, it’s so relevant. And so let’s like, unpack it. Like, what are the skills that people can be planning and working on? What is the awareness they can be trying to figure out like, let’s unpack it. I’d love to just start digging into, like, I’m a very tactical person. Like, if there’s a problem, I wanna go solve the problem, like my wife hates that, cause sometimes she just wants to talk. And then I’m like, “let’s solve it.” And she’s like, “stop solving my problem. Like I my problem is I need to talk about I need to get this out.” So let’s, how do we tackle this thing? Cause it’s burying us like, we’re just getting it’s just a heavyweight. I see a lot of people carrying it. And then to your point, like, there’s blow ups, there’s people act out, that they call and yell at somebody who’s trying to help ’em cause they’re frustrated. And it’s it’s one of those experiences. So how do we deal with this?[Dr. MacAulay] Exactly, well, you hit the key which was awareness, really we need to cultivate the awareness that this is even happening. Many times, we don’t really even get aware of our actions until after we punch the wall. Or after we hit the horn on an angry driver. And most of that, because we spend a lot of time mind wandering, and what I mean by mind wandering is having an off task thought during an ongoing task or activity. And what that means is, you can read a page in a book, you get to the bottom, and then you think to yourself, I don’t remember. I want to go back and sometimes you even have to go back five pages, three to five minutes of your time, you were mind wandering and distracted and not paying attention to what was going on right in front of you. And so when you think about how stress manifests itself, there’s, a stress curve. It’s called the Yorkie Dodson law, and basically there’s good stress and there’s bad stress. The good stress is called eustress e[Dr. MacAulay]u[Dr. MacAulay]stress. And that is the stress to get your edge. It’s the stuff that you need and you want in stressful situations to help you perform at your best. But there’s a point on that curve, where it kind of falls and that other side is called distress. Now, when we mind wander, when we’re distracted, our mind isn’t fantastic at mental time travel, and it usually will take us to negative places where we have these negative thought patterns. And that really tends to push us into distress, where we’re not fully focused, we’re not fully present. We’re distracted by our worries and our stressors, most of which are cognitive elaborations that we’ve created inside our mind that have no root in reality. We’ve all[Alec] So, what do you mean? Like what?[Dr. MacAulay] So the story you tell yourself about what is happening in your environment. So prime example. This happens in corporate settings all the time, you send an email to someone and they don’t respond. What do we do? We tell ourselves a story about why they didn’t respond. Most of the time we’ll say something like, say Bob was the person that sent, you sent the email to, you’re like ,[Alec] Oh, Bob. [Dr. MacAulay] “Frickin Bob like, why is Bob not responding my email is Bob mad at me like, Oh my gosh, Bob didn’t respond. It was because I put caps, and I thought I was emphasizing a point he thought I was yelling now like.”[Alec] But I, but you put the winky face emoji and like that should have made it good.[Dr. MacAulay] Yes, that’s what we’re and we’re telling ourselves a stories and we’re excusing what, everything that we’ve done, and because we know our intent behind it, and then we’re just using Bob’s actions to judge and not Bob’s intent cause we don’t know it. So we fill in the blanks. Our mind wants to fill in the blanks when we don’t have the answers for things.[Alec] By the way, too. I always I try this, I try to remember this every time I send an email, that the recipient is going to view that email in the mindset they’re in at that moment. So if they’re in a terrible, if they’re upset and angry or just got yelled at or whatever, and they look at the email that, those are the glasses they have on when they read my email. So no matter how many winky and smiley kissy faces I put an emoji thing, they could be like, “just this is terrible.” So, but you’re right like we do, we make up stories in our head of what we think is happening in the world around us.[Dr. MacAulay] We do, and if you think of your mind, I like to use the analogy of an iPod. We, need to think and fast forward that’s planning for the future. We also need to think and rewind, which is reflecting on the past. But what happens when stress is applied is, when we think and fast forward we start catastrophizing. We start building up these stories, and I like to say the majority of the catastrophes you will experience and your life will only happen inside your mind. They will what really happened to you, but they will feel so real because that’s the power of how our mind works. Do the same thing and rewind when we apply stress, we’re ruminating ,we’re regretting, over the past, we are worried, yeah we’re thinking[Alec] Stewing about the email and why they’re not responding, and, or something that happened yesterday with an interaction with an individual, where that individual is probably not even thinking about that story anymore but wonder whooping it.[Dr. MacAulay] Yeah, for sure. And so it’s this whole concept of how our minds work, and how we spend so much time on that iPod, especially in stressful situations, how much time we wander, mind wander. The actual statistic is that we mind wander almost half of our waking moments.[Alec] Wow.[Dr. MacAulay] So just think about that.[Alec] Is that the, that’s the stat, that’s the deal. Half the time we’re in makeup land that doesn’t exist.[Dr. MacAulay] Nope, yeah, 46.9% of your day, you’re not paying attention to what’s going on.[Alec] That’s terrifying.[Dr. MacAulay] Isn’t it?[Alec] Yes.[Dr. MacAulay] It’s crazy. And so and the sad, well, it’s not sad, it’s scary. The scary thing about it is that most of us go through our days and we don’t even realize that that’s happening. We don’t realize that we see our stress in a different way. We don’t realize that we’re mind wandering through most of our days. And what happens, and this is what happened to me, and maybe some of your listeners can relate to this, I found myself in a space where I was so about the hard work, the laboring, the accomplishments, the job and the grind.[Alec] The grind. That I forgot how to laugh. And I was so busy trying to be perfect in everything that I did, I lost sight of the fact that, imperfections is how we grow. I couldn’t see the love that was around me. And it was because I was living my life on this fast forward and rewind this iPod, stressful moments, to stressful moment, to stressful moment. And, we and the story I was telling myself was, “as soon as I’m done with this degree, then I’ll find time taking care of myself. As soon as I’m done with this high stress job or project I will start to pay attention to my family.” [Alec] By the way, right now, there are mortgage professionals out there who are like, “as soon as this refinance boom kind of ends, then I’ll do blank.” Whether it’s their health, their family, absolutely, you’re nailing what everyone’s going through right now.[Dr. MacAulay] We all do it. And we make these deals, write these stories in our heads and these deals. But what happens is as soon as that crisis is over, that, intense moment, another one is right behind it, they will always be there. And in the meantime, your mind wandering through your life, you are missing, I like to say the spaces in between, is where we find joy. The spaces in between is, where there’s learning where there’s growth, where there’s opportunity to excel and be great.[Alec] Okay, so now I’m aware that half of my time is spent on fake things that don’t exist. How do we carve some of that back? Like, what are the things we can do to start reclaiming our life a little bit?[Dr. MacAulay] Well, there are is a cutting edge skill. And I like to make this analogy, if I were to tell you, “hey, Alec, how do you build physical strength?” You would, probably tell me how I can, do push ups, or I can run, or I can some type of physical activity, to build my physical strength. And we have a common cultural understanding today that physical strength can, and physical training can build our flexibility, our agility and our endurance. If I asked you, “how do you build mental strength?” Many people might be like, “well, I’m not exactly sure how to do it, or I don’t even know if it is a thing.” We’re still kind of in a cultural space where that’s not necessarily a given that we do physical push ups, and we do our mental push ups.[Alec] But I mean, you would agree. It’s hard to see. Like, if I look at somebody who’s physically strong, I’d be like, “how, what happened, how’d you get there?” And they tell me they did this thing and I’m like, “Okay, well, I can correlate this.” You said, “I can’t look at somebody and be like, are they mentally strong?” I have no idea.[Dr. MacAulay] Or are doing those mental push ups? Or like, there it is, it’s not as tangible, for everyone to kind of understand and see as we can in the physical space. But I will tell you, it wasn’t always like that in the physical space, go running and jogging for exercise was not really a thing. And in fact, if you were to tell someone, “hey, I’m gonna go for a run.” They probably would have asked, “why, is someone chasing you?” Like, “Why would you go do that?” That just was an abnormal thing.[Alec] You’re right.[Dr. MacAulay] But, here’s the interesting part. The Air Force actually had an operational necessity to get astronauts into space and fighter pilots to be able to sustain g forces in their new supersonic aircraft, so that was 1960s, and they were not physically fit to do that. And so they turned to this fight surgeon by the name of Dr. Ken Cooper. And they said, “help us out with this.” And he is actually known as the father of modern day aerobics.[Alec] Really?[Dr. MacAulay] Yes, he came up with this concept of like, if we exercise in a way that we’re improving our aerobic capacity in a physical way we can extend that to our job professional space and our operational capacity as a military.”[Alec] Wow.[Dr. MacAulay] So now today, people jog, people run, and there’s hundreds of thousands of published articles in this space around that. The interesting fact, at one time, people thought that you only had a certain number of heartbeats. And once you use them all up, like that was the end game. [Alec] And so people were like, “I’m not running or exercising cause I don’t wanna use.”[Dr. MacAulay] Not use those heartbeats. That was a common thought. And so Dr. Ken Cooper was a big proponent of pushing against that and saying “no, like, this is good for us. And this is where we need to go as human beings.” And so now fast forward to the current situation with stress with our digital devices that distract us.[Alec] Or that we just live on?[Dr. MacAulay] We live on these things.[Alec] They don’t only distract us. They’re like, I’m doing these, I ask people all the time, “if you’re listening, go ahead and join me on this, you can click that little button that says how much screen time you get per day.” In fact, people have that button pop up, and they immediately clicked like, close it down. I don’t wanna. Take it away.[Dr. MacAulay] I don’t wanna see that.[Alec] I mean, and it’s going up, like it’s not going down. So that’s crazy.[Dr. MacAulay] It is. And the sad part is that it is driving our relationships and our emotions, like our experiences on these digital devices. And they are taking us away from being in the present moment. And that’s really what it all comes down to, is like how do you live more in the present moment, cause when you’re in the moment, you have awareness. When you’re in the moment you see what’s going on right in front of you and you have a relationship with it. And but you have to train to that, because everything else draws our attention away from the moment. And if you think like have your attention system like a flashlight. It can be laser focused at what’s most prominent in your conscious experience, or it can be laser focused internally at our thoughts, feelings and emotions. And we are high performing when it’s in the moment.[Alec] Yep.[Dr. MacAulay] We are not high performing when we’re thinking about those worries and those stressors, and how we’re not living up to the expectations that are set before us. So really, it’s about training your attention system and building mental strength to live more of your life on the Play button of your iPod, and in that moment, and when you do that, you build awareness. And so the skill set that we’re finding to be the most effective for cultivating awareness in present moment attention, is mindfulness. And at its root, it does seem like it’s meditation, and I get a lot of feedback. Sometimes people are, especially in high stress occupations like, “this is soft skills, you’re just teaching me how to take deep breaths.” And Like this, taking deep breaths is easy. Don’t get me wrong. We can all take deep breath. The challenge with mindfulness is that you’re actually doing mental push ups with your mind. To really disconnect from your thoughts, and just see them for what they are and not have like this, let them have control over your decision making.[Alec] So yeah, I like that. I like that that picture because, you talk about mental push ups and people are like, “I don’t know what that means.” And so, I definitely have some questions queued up to ask like, okay, like, “let’s get into, like, I show me the form of the mental push up.” But then from there, I think that that you’re tapping into like the why. And it’s to gain control of, and not let an external thing drive you into an emotional response or into some space that you might not wanna go to. And I think there’s a lot, I think everyone would agree with that. I think that like as a foundation of a conversation, I think people go like “yes, like I want that too, I want to have more control over my stress, my emotion, my decision making. I want mental strength.” And so let’s, what is a mental push up?[Dr. MacAulay] Yeah, exactly what, and what you were just saying in especially, in this current crisis that we’re dealing with and in your profession, especially, we need to focus on what we can control. What we can control is our internal environment.[Alec] Yes.[Dr. MacAulay] We cannot, we, all of us spend so much time trying to control and plan for the external environment.[Alec] Oh my gosh.[Dr. MacAulay] We can’t, we because we have no control there. But what we do have control is our internal one. So how do we do that? And really, again, mindfulness and these mental push ups help us understand what we can control and what we can’t. We see it more clearly, we see our stress more clearly. So I will take you through the mental push ups. So the way that I like to teach them is we need to anchor when we do our mental push ups on something that is in our present moment experience. And so the easiest and most prominent thing is our breath. So a space we can focus in on. And so what I like to tell people though, is that our breath can be rather nebulous. If you just say “hey, focus on your breathing.”[Alec] Sure.[Dr. MacAulay] Pick a particular sensation of your breath. So maybe it’s the way the air goes in and out of our nostrils, or the rise or fall of our belly, or chest. But pick that sensation and intently focus all your attention on it. And if you’re paying attention to like the feelings and sensations for your body, all in that one breathing moment. And you continuously anchor on it. Now what’s gonna happen even in the span, cause I teach people to start with a minute. Like a mindful minute. Even in the span of one minute, your mind will wander. I guarantee it.[Alec] Oh, yeah. By the way, have you ever done a sensory deprivation tank?[Dr. MacAulay] No, I have not done one of those yet. I’ve been meaning on.[Alec] So, it’s my favorite thing in the world. And I just wanna give you the small tangent. Cause I think it’ll help on this because I went and tried it and you float in Epsom salt water, it’s salt water, and it’s at room temperature. So I mean, body temperature. So you get this weird feeling where it’s the same temperature as your body, and you shut the tank door and you’re just in this darkness floating and talk about mind wandering. Like, I went in there, and I’m like, “I, it has been six hours, like, no one has come to get me.” And I like get out and it’s been 15 minutes. And I was like, “what happened?” Like, it’s a crazy experience. And I’m just picturing myself there listening to how you’re talking about this going, “Wow.” It’s just, you should do it. You’ll love it. And I encourage everyone to do at least once cause it’s wild.[Dr. MacAulay] For sure and just imagine if you were doing your mental push ups in?[Alec] That’s what I’m thinking. That’s where my head’s at right now. Like it’s just, this I’m now gonna be playing with it. So you say a minute and I love your right. I think in a minute. My head’s already I can’t focus for a minute anyway. So it’s gonna be going everywhere. So what happens is that happens, dive back in tried for another minute.[Dr. MacAulay] So no, you can. So as soon as your mind starts to wander, the key is catching it and becoming aware that it’s even wandering. Cause we’ll just start taking these trails of thoughts and then all of a sudden, you’re like, “Oh, I’m supposed to be thinking about my breath.” So as soon as you, your attention is on your breath. You start mind wander off of it. As soon as you catch yourself you bring right back to your breath. And that’s your pushup. That is strengthening your attention to come back into the moment. And then as soon as it mind wanders again, awareness kicks in, I mind wandering right back to my breath. And every time you do that, you’re strengthening the muscle of attention to stay focused and more in the present moment. Now, some people in the span of the moment of the minute might do five of those pushups, some people might do 60. It’s just, it’s a journey and it’s a practice that’s the other thing. And it’s a[Alec] But are you stronger if you never have to do the push up, meaning you just you can stay on your on it, like, you can stay focused on it for a minute.[Dr. MacAulay] Yes, ultimately, that would be the goal, is that you stay fully present and focus just on those breathing sensations. And the power in this really is not that I’m in this combat situation and, bullets are flying, engines are failing. And I’m like, “oh, I gotta practice my mindfulness. That’s not what it’s about. It’s that I’ve done the work ahead of time.[Alec] Yes, I was just gonna say like, once you’re in the actual game, like, you can’t be like, “oh guy’s I’m gonna practice my free throws, before I take this game winning shot.” Like, it’s too late, I should have practiced for years.[Dr. MacAulay] It’s too late. But people don’t realize it. Like, that’s the whole point of having a mindfulness practice, having mindfulness training, doing your mental push ups is so that, that resource’s available to you, when you’re in those moments and your stress curve is and your stress responses going over to distress where you’re gonna make it that emotional reaction, you’re thinking negative thoughts, you lack confidence, you are pessimistic, all those things that happen, is about catching it with your awareness and staying on the eustress side of the curve. And when we’ve done the mental push ups ahead of time, we are better resourced in those moments, to be where we need to be to stay in a high performing space and to cultivate calm. All of those skill sets focus, that you need especially when the pressure is high. So yes it’s about practicing this mental push ups and you could do ’em in different ways, people practice mindfulness in a couple different ways. You do it all in one chunk, where you might do, and the science really will lead us to believe about 20 minutes a day is our most effective.[Alec] Yeah I was gonna say it, like how, when do you, you carve time to do this like just like you’d go to the gym. So you’re thinking 20 minutes a day is the prescription?[Dr. MacAulay] 20 minutes a day, I try to challenge people to get at least 12, but if you can get closer to 20 that’s are the optimal amount of training that you need. And yes, you treat it just like I go to the gym, I do these physical exercises, I’m going to do my mental exercises as well because they’re both needed, for my overall well being and performance. And in some people I have found, sitting they think, “Okay, well, I can’t sit on a cushion in the morning for 20 minutes and do mental push ups. Like it’s just not gonna happen,” or, they get so easily distracted. They think, “this isn’t for me, I can’t do it.” Well, the first answer to that is everybody can do it. And if you are highly distracted, when you’re trying to do your mental push ups, that means even more so you need to practice this. And you need to integrate it into your life. Because you you’re, you tend to be a high stress person, if you’re that highly distracted. And just think how it is turning you into a sub optimal individual. And think about how much more capacity you have for being a badass. If just in practice, wow.[Alec] But I could see why you get hit with resistance on this. I could see it, cause, in first of all in the military, I mean, I know there’s the masking culture and all that stuff that you’re talking about effectively meditating. I can see people being like, brrh, like immediately just, pooh poohing it. But, I had a great podcast with a guy named Renee Rodriguez and he talked about meditating and breathing cycles as a way to gain mental strength as well. And so there are more people talking about it and realizing this is actually a thing that matters, and that you gotta be focused on it. And so I’m just out of curiosity, how often do you practice this? Are you an everyday person? Are you are you hitting the 20 minutes? I mean, what do you what’s your life’s about it?[Dr. MacAulay] I am I do at least five to 10 minutes in a single session. But when I.[Alec] Well I was gonna say can you break up the 20 minutes like throughout they day?[Dr. MacAulay] Yes, exactly. So I have found this is how my when I first found this skill set. I would do my kind of 20 minutes in the morning. And I am such a high stress individual. I tend to go from zero to 100 really quickly, especially when I have little people. And so what I would find is the 20 minutes that I would do in the morning, I would last until about midday, like two three o’clock I could keep my calm, I could keep my focus. And what I mean by that is as soon as I felt the awareness of my stress response, like sweaty palms, heart starts racing, butterflies in my stomach. I knew that I was ramping up to make an emotional overreaction. I catch myself, take one deep breath, trigger the thoughts to go into the rational part of my brain, and then make a better decision. But by two o’clock, yeah, that was kind of gone.[Alec] The gas tank is empty.[Dr. MacAulay] I was back to being like, even one deep breath, I can’t do it like I’m losing it again. So for me, what I found is that I can do five to 10 minutes usually in like the first part of my day. And then I do periodic mindful minutes. Like, even before I called you, I just did a minute of just kind of like deep breathing and entering because I had a previous call, and I wanted to clear my thoughts from the previous call and get really set and focused to the conversation I was gonna have with you. And so I do a mindful minute. And then after this call, I do another mindful minute. And so it’s one of those things that I have found, I cultivate mindful awareness throughout my day, when I take these opportunities to just do a minute of mental push ups at periodic opportunities.[Alec] So I wanna go a little bit more into like the people that, crap on this idea. Like, what have you heard? Like, what do people say, them, when you introduce this, and what are the normal excuses that you come up against?[Dr. MacAulay] So the normal I would say the most common excuses, “I don’t have time.”[Alec] By the way, people say that, “I don’t have time to go to the gym.” I mean, there’s the time thing is a big it’s a normal excuse.[Dr. MacAulay] Yes, it is always the primary excuse. And so here’s my answer to that. I told you in the beginning of this conversation that you might wander half your waking moments. So if it takes you, just take that at face value, if you’re say doing a project or you’re working on your notes for a podcast, or with your lending, folks, you’re writing up paperwork for mortgages and, that takes a certain amount of time. Say it takes you three hours to do that. You technically are mind wandering for an hour and a half of that. Your focused time, the time it actually takes to get your task done is only about an hour and a half. But because within that three hour period, you have your little email flashing and telling you, “hey, Bob just sent you your email finally.” And you’re like, “freaking Bobby, you finally wrote me back.[Alec] Bob! [Dr. MacAulay] Your mind gets distracted. Or your child walks in for a second, you’re distracted, and then it takes you, it takes brain power to get back to where you were in the task at hand. So all of those distractions add up and you end up wasting. Again, mind wandering distracted about half your time. So the one way that I buy, or I get people to kind of buy into this concept is, “don’t you want that time back?”[Alec] Yeah.[Dr. MacAulay] And if you practice mindfulness, yes, it’s gonna take you 20 minutes a day. But if you practice your mindfulness now you’re gonna get all that other time that was wasted with mind wandering and distraction. And oh, by the way, unhappy, misery. Like most time, that’s where you go with those thoughts. So you’ll be overall a happier person and a more focused and productive individual.[Alec] So I love this and I wanna just echo it because we’re, we live in like notification hell. Like, and it’s getting worse. And so like, let alone the device that’s vibrating every two seconds and dinging every two seconds, but it’s like, you got an Instagram notification you got a Facebook notification, you have a email notifications, somebody retweeted your tweet, and all of a sudden, you’re pulled in a million, let alone but the family stuff. The kid comes into the room, we’re pulled in a million different directions. So I think it’s really self evident that people would hear this and go, “yeah, what I am not like I am mind wandering, I am being pulled constantly. And if I can practice some mental push ups and gain some strength here, I can carve my time back. I don’t need to be pulled in a million directions. I can gain that awareness and I can reclaim that part of my life.”[Dr. MacAulay] Exactly.[Alec] That’s really cool. That’s really powerful.[Dr. MacAulay] That’s some powerful data and everything I talk about, especially with a lot of these populations, it goes through two lenses. That of scientific research, and evidence based practices, and alpha competitive environments. Like I’m not going to pitch anything to someone who’s a badass already, that hasn’t been researched or practiced. And is there’s proof that it works and for high stress occupations, and for high stress individuals. And so that’s really where the focus of the message has to come from. Is not about like, “hey, you’re broken and you need help, so here’s some skill sets for you.” It’s, “you’re a high performing badass, don’t you wanna be even better? Because right now your sub optimal with how your mind works if you’re not building these psychological skill sets.”[Alec] I like that framing a lot. Like, you’re not broken. And by the way, like if everyone listening too like, we’re not broken. We’re doing the best we can what we got. And so the chance to take in new information to make our own criticize our own viewpoint on it and decide if it’s right for us and to plan the space, that’s growth. That’s not, no one’s broken here. I love that framing of it. So you’re doing a lot of cool stuff with this information. I mean, I’ve seen I went and personally watched your TED talk and all that fun stuff you’re doing, but, what else, if people are really fired up right now and they write making notes about breathing and all that fun stuff, where can they go to get more information? You have some cool stuff that’s going on with your websites and everything else, but share with everybody, like point some people to some resource.[Dr. MacAulay] I do, so first, while you’re on you’re kind of mindfulness journey and trying to just integrate it into your life, there’s some applications out there apps that you can use, I really recommend 10% Happier, Calm, Headspace. I personally haven’t used Insight Timer, but I’ve heard that a lot of people have found success using that application as well. However, I caution folks with getting kind of tied to the crutch of having to have a guided meditation. Because then they might think, “oh, I don’t have access to my app today. So therefore, I can’t do my mental push ups.” And I don’t want anyone to ever think that right. So I say my number one app recommendation is actually nature. And I’ve literally had people write to me and say, “I can’t find this app that you call nature. It’s not in the App Store.” And it’s not in App Store because it’s just outside. We, there’s such power in nature, there’s such, I’m sure you probably have heard of the science and research with respect to grounding. Like actually having your feet on the ground. Sitting outside, in deep breaths I like to call it getting my oxygen for the day. So there’s such power in that. And what I found, here is another thing that some of your your listeners need to think about. I want you to think about your favorite activity, like the thing that you do where you feel so, like happy, you almost use, it’s like you’re coming close to that flow state. Where basically our brain chemistry is wired in such a way where we are fully present and engrossed in the moment, and time either stands still or goes by very quickly. And we all have those activities. Maybe it’s hiking, or biking, or swimming, or fishing or, knitting whatever it is. People have those activities. The reason you like those activities is because you’re fully present, aware and mindful. So people who say, “I don’t know what mindfulness is, I can never do it.” When I ask them, “well, what’s your favorite activity?” For me, I love skiing, and I live 10 minutes from the slopes here in Utah. I can just go up for two hours in the morning and when I’m skiing down the hill, I’m having an amazing time because I’m fully present. If I was skiing and thinking, “oh my gosh, my life is sucks and there’s so much stress. I hate skiing.[Alec] That’s right.[Dr. MacAulay] So we need to think about those activities now not just as a luxury in our lives, because most people will say, “well, yeah, I do get that flow state and I do understand presence, but I do it once a year. I don’t have time for it in my daily life.” And my challenge to most people is how do you now integrate that into your daily life? Cause that’s where it’s gonna be most effective for us.[Alec] That’s awesome.[Dr. MacAulay] So yeah, so apps, or just getting out in nature. And then I have on my website, there’s more information on programming that I have that we can, you can bring to your organizations with respect to cultivating mindful awareness and also building mindset, doing high performance mindset training in particular. I have a partnership with Pete Carroll, the coach that is.[Alec] Yeah, that’s super cool.[Dr. MacAulay] Yeah, he’s just an amazing individual and to see what he’s been able to do in the mental space for the NFL, and then before that at USC has just been amazing to learn from and how he drives culture around it. Our third partner is Dr. Michael Gervais, who’s a high performance sports psychologist who works with elite athletes and the people who push the envelope on human potential. And so the three of us kind of combined our experiences and our knowledge in this space and really figured out, how much of a gap that exists just in our worlds. Like, I would even say, we have this competitive stress problem, where our value to society as almost based on how busy our lives are, how overstressfull.[Alec] Yeah.[Dr. MacAulay] And we’re trying to flip that narrative and say, “you need to slow down to speed up. You need to just learn to engage these skill sets to really build the psychological flexibility so you can face adversity and challenge, and to the best of your ability and the high performing way, showing up in alignment with who you are and what you’re about.” Like, but it’s difficult, and it takes work. And so we have a worriers edge, High Performance Mindset Training Program that’s our website,[Alec] I love it. to help people kind of cultivate those important skill sets. I love it. Well, I mean, so let me I always like to end this kind of question. And by the way, if you’re watching right now, and you have a question, drop it in, we’ll dive on it if there’s time. But I love this question. And I love how people answer it. So, I wanna put you in an imaginary room with two mortgage professionals. One is very seasoned and experience and one is brand new to the industry. And they’re both sitting there across from you. And just to frame it up, these are 100% commission salespeople, so they gotta go, they eat what they kill. And we’re in a very high stress environment right now. And so what advice do you give them to help them be better at what they’re trying to achieve? Be better professionals, produce more et cetera. What advice do you give them?[Dr. MacAulay] I think anything in sales relates to relationships. And the way we develop relationships, the way we build trust. And this is whether you’re a leader, you’re a salesman, you’re a teammate. Relationships work the same. And it’s about connection. And the only way you get connection to be perfectly honest, if you look at the research and how human beings Connect, is that we have to be present. We have to be able to sit with someone, to be an empathetic listener, to be a someone who is actually paying attention, who that other person is. There has to be love there. And I mean that not in this like, those like passionate love, but just like a brotherly human being like I respect you, you respect me, I assume best intent with you to build those that trust and that connection. And the best way to facilitate that is to learn to be fully present. Because here’s the thing, I bet most of your mortgage professionals, whether they’re brand new, or they’re a pro, sit down with someone sometimes and they all of a sudden will catch themselves not paying attention.[Alec] Yeah.[Dr. MacAulay] Right?[Alec] Absolutely, of course.[Dr. MacAulay] They’re thinking ahead, or they’re thinking back.[Alec] They think about what they’re gonna say next.[Dr. MacAulay] Yes, and that is a common problem. And so, when you build these psychological skill sets to learn how to actually really listen, to be there, I and I’ll just tell a quick story, this is from my TED talk, but, this hit me one night when I was giving my son a bath, he was three years old. And I thought, like the dialogue in my head was like, “I’m a badass mom, I’m here for bath. Look at me, look at how good I’m doing for the mom, and a professional, and I do I can do it all.” And my son literally stopped me and just put his tiny hands on my cheeks and looked up and just said, “mommy, why are you so sad? I love you mommy.” And it was heartbreaking to me because, the dialogue in my head is like, “Oh, what a great mom I’m being,” when I was physically present with him, but I was mentally checked up. Like I was not paying attention to what was going on with him, to the laughter, to the love, to like, this is one of the most important people in my life. And I was not fully present. And so when you’re trying to make a sale, and that person, that customer is one of the most important people in those moments, how often are we maybe physically there even right now in a virtual environment, but we’re not mentally checked into the conversation. We’re not engaged with our presence. And so that’s probably one of the biggest, challenges your career field is probably facing, especially when, cause what when we’re more distracted is when more pressure and stress is applied, which is exactly the situation we find ourselves I. Doing more stress, uncertainty.[Alec] And not I mean, that’s a really important message and it’s a great, it’s great advice and right now too you hit it too. This digital connection is hard. Like, this is hard this I don’t like it. I’d rather you were sitting right here. And we could just talk about what’s going on and the problems we’re all facing, but now we can’t. And so it is with the greatest challenge. But it also is one of the greatest opportunities we have right now is relationships and human connection. And you nailed it. And I think it’s wonderful advice. Thank you.[Dr. MacAulay] Awesome.[Alec] This has been a blast, I’ve had it. I’ve had so much fun. I have so much work to do on myself. So thank you for pointing all that out. The whole time you’re talking I’m like, “I need to start doing all these things.” But you framed it up really, really wonderfully. And I appreciate you taking the time today to hang out with us, everybody. So if this got you guys value, if you enjoyed it, please share, subscribe, like, let’s spread the message. Let’s get the mindfulness going. Let’s you go got a big job to get it out there to everybody to hear it. So thank you for all you’re doing for us. All right, ladies, gentlemen, Mikey take us out.

What is Content Compounding?

Ever wonder how a piece of your old content garners hundreds to thousands of views? We’re going to explore this concept in the next LiveTime!

In this edition of LiveTime with Alec…

  • Learn how to turn one piece of content into many
  • Your message is so important that it needs to be shared
  • Do not overthink the production of your content.
  • Find out who Kyle Draper and how he can help your content

Episode Transcribe

– What’s up everybody?

Whoo, having some problems with the live feed right now, but we’re going for it. Happy Tuesday.

Man, I hope you guys are having a good day. Content compounding, we’re diving into a really cool topic today, about content compounding, before we do that, I just want to throw this up. Bam! Text me, text community is live and happening, there’s some special insights going on for you guys that are joining us on the text community, and I love it. Thank you. It’s a really fun way, for me to continue the narrative, continue communicating with you guys, sharing with us thoughts, how to move our industry forward. So today content compounding. Thank you for joining me, man. If you watched some of my modern living life podcasts, I had a guest on named bill Hart, and bill Hart’s champion, love this guy. Great, great voice in our industry, and at the same time he introduced me, to this guy named Carl, Kyle Draper. Kyle is doing something pretty bad ass. Let me share with you guys right here what’s going on. So, first of all, if you’re joining live, thank you, throw in a comment. I’d love to hear where you’re from. It always makes me happy, that somebody is pausing their day, to come just hang out, and try to move our narrative forward. So I appreciate you guys. So this guy right there, Kyle Draper, he’s doing something called content compounding, and when I saw it, I was like, thank you. Thank you for coming into our industry, and providing a little bit of help, for people that are trying to get their message out there. Right? So I don’t need to tell you this, if you’re watching this, but the world’s gone digital, right? Like we’re an internet first society. People are checking you out online, and they’re starting their home buying, and mortgage process online, before talking to local professionals, which means you’re down in the sales cycle. That’s a bad place to be. So you need to get online. You need to put your message, your brand, your persona out, where people can find you, so when they have questions, they’ll come to you. Now, before I get into what content compounding is, and what Kyle actually does, I want you guys to check this out. Some of you know that I like this guy. I like him a lot. Not only because I think he’s just spitting truth, and giving everybody a dose of reality, but because he actually really cares about people, and he’s trying to further the narrative, and push people in to this new world, he has a great free download called this, How To Make 64 Pieces Of CONTENT IN A DAY, you can go find it, you can go download it. It’s free. It’s awesome, and he basically says, look, your message matters, so you need to start getting it out where people can see it. This to me is a really, really great, and important message. I think it’s dead on, and he goes, “Look, I’m gonna help you, I’m gonna help. I’m going to showcase to you how to make a 64 pieces of content in one day, across multiple channels and platforms where all the people are.” So I agree with this. I think that if your message matters, you need to work hard, to show it to the world. Live your best life. So Gary V has that going out there, and this is actually a slide exactly from it, slide number six, and I just clipped it to show you guys, because that’s gonna further our narrative today. He says: “Look, the reason why people don’t make, make content is because they overthink, and they overvalue the production, of their message.” And if you’ve listened to me at all, you know that I, for sure, a thousand percent agree with this, like I’m always, like just film something, and put your message out in the world, put your message out in the world. I’m like, put your message out in the world. Stop, like, you don’t have to have the graphics, and the text community, and the overlays and all this crap. You don’t have to have that. If you like that, if it gives you life, then do it. But the most important thing, is to put your message out to the world. So, he drives that right there. So, this is what content compounding was. This guy, Kyle, realizes that people are struggling putting out their messaging. They’re struggling to put out their messaging, and he says: “Look, I’m gonna help you guys. I’m gonna help you guys.” All you gotta do, is film a two to five minute video and then upload it through, like a re-transfer or a Dropbox to his team, and here’s what they’re gonna do. They’re going to create a YouTube thumbnail, and they’re gonna upload that video to your YouTube channel. They’re gonna transcribe the video, and create a blog on your website. They’re gonna create two square social graphics from your videos, with quotes or stats from the video, from the content of your video. They’re gonna create two stories for Instagram, social graphics from the video, based on the content of your video, and then they’re gonna create a 30 to 45 second snippet of the most powerful part of your video, and they’ll even do hashtag research based on your ideal client, and they’ve got a couple more things, but the second I saw this, I was like, dude, this guy is solving a problem. See the problem is, you are not confident enough in your message, and you want it to look pretty and beautiful. So he’s like, “Look, look, I’m gonna help you, and not only that, I’m gonna take a two minute video, and I’m gonna make 27 to 30 pieces of content for you from a two to three minute video. Just think about that for a second. Here’s an important statistical fact, your message is not so important that the world stops to listen to it. Okay, I’m gonna say that again. Your message, your pitch, the value you offer, is not so important, that the world stops, to listen to your video message. Here’s one of the most important things I learned, about doing video, and doing content at Velocity, no one else really cares. Like I used to joke all the time after my a hundred videos. Like how many of you guys watched on 100 videos? Nobody, nobody did. None of you did. It’s fine. I don’t care. You realize really early on, and like not everyone’s like, holy crap, Alec is live! Stop everything and watch this guy, like they don’t do that crap. People are busy, they’re living their best life, they’re not stopping because Alex’s live, or if you, you made you, how many times have you done a video? Like 400 times, 400 takes, like for real life. If you, comment, put a hashtag 400 takes into this comment somewhere. Even if you’re watching this in the future, if that’s you, if you’re like, if you’ve done 400 takes on a video, because you just can’t, you’re like, I know bad, and you did it again, and trust me that’s you that’s everybody. But then you realize you post your video that took you 17 days, and 400 takes, you finally nail it. You post your two minute video, and no one cares, right? Because what do they care about? They care about themselves, yes, Reid, my man. He even went up 480 takes, see, you’re thinking so hard, like go back here, like look at this again, like you’re overthinking the vet, the production of your message. Thank you, Melissa, dude, I understand, like hashtag 400 takes. You’re thinking so much about it, don’t go the next slide yet. Don’t go. The world doesn’t stop because you made a video, which means if I do a two to three minute video, on how much down payment you need to buy a house, do you think everyone in your digital community saw that message? No, no, no they didn’t. Right? So that means if you take that two minute video, and you transcribe it into an article, and you post the article, can you possibly get more reach now? It’s literally the exact same thing you said before, but now it’s just in written form, or now you take a social graphic of it, with a picture of you, and a quote from it, like you can buy a house, with zero down, you know, blah, blah, and you post that. Yes, it’s the same message, that you did in the video. It’s the same thing. But guess what? It’s a different medium, and maybe someone’s gonna experience that again. Okay, this is the power of compounding your content. I’m gonna say it wrong at some point. So it just there’s lots of C’s, but like this is the, so in this guy, Kyle is like doing this, I was like, Holy crap! Let me give you an example. Okay, let’s go. Let’s go super deep on this thing. All right. So this is, let’s say you film a stupid two minute video, and that’s my, that’s your dumb face. There’s me. Right? Like you do your video, and you send it to him, so he makes it look all pretty, he puts a bumper on it, he’ll upload it to YouTube. Boom! Your first piece of content is on YouTube. You take the same video, you post it on Facebook, you post it on LinkedIn. Boom! All of a sudden you’ve got three, three videos out, in three different mediums now, explaining your message, then they cut it up, right? Like they make a tweet from it, like they take the quote you give, you can now, now you have a tweet, you can take a picture of that tweet, you can tweet the tweet, and you can post the tweet to Instagram. Right? So now you’ve got five messages out, maybe linking back, to the YouTube page right here. Oh my God, Mike, we’re not talking about the audio book, bro. Like so, he’s giving me crap because he was in the studio with me when I did the audio, but when I recorded my own audio book, which don’t ever do that, hire a professional, I couldn’t even read the words, I don’t want to talk about it. Thanks for that side ramp. But look at this, so from this one, two minute video now, just on the YouTube and the tweet, I’ve got five messages going out, posting back to the video, trying to pull more people, this is compounding the content. Then remember I mentioned he’ll take snippets. That’s what this little thing is down here, the snippet. So check this out, now you get a 30 second, to 45 seconds snippet. Guess what you can do with that Snippet? Facebook, LinkedIn, Instagram, Twitter, all pointing back to your message. One, two to three minute video, and this guy, Kyle, can make it into 30 pieces of content. Now, is what Kyle doing impossible? No, no, you could do it for sure. I do it. I’m doing it. I’m like, you don’t need to hire Kyle to do it. But if you’re busy, and you’re a professional, and you’re like, look, I just want to film my two minute video, and then I want Kyle, to make it look pretty, I want him to add graphics. I want him to cut it, him to add transcriptions, him to do the cool video stuff, then go hire him. But like don’t miss out on what the power of this thing actually is, the power of you taking your content, and then breaking it down, and it’s exactly a thousand percent what Gary D’s talking about in this. It’s the same thing. Alfredo. Great, great comment, brother. Kyle Draper, online, Facebook, Kyle Draper. I’ll put a little link here in a second to him, but what he’s doing is not impossible. Gary D’s been talking about it forever. Like please do this, here’s all the ways to do this. Kyle was just saying here, I’ll just do it for you , since clearly you’re not gonna do it yourself. So by the way, that’s fine though, like I’m not crapping on you for not doing it yourself. I’m just saying, you can, like you can do it yourself. It’s not impossible, but this is the power of this guys. These are the powers of your snippets, and all this information, getting pushed to multiple platforms, to allow you to continue to share your message, because your message matters. So that’s Kyle right there, I’ll leave him up on the screen for a minute. Go to Facebook, find Kyle, that’s the guy, go search for content compounding. If you can’t Google and find them, then you don’t deserve to work with him, that’s just going to be a jerk about it, but this is like, and you don’t need to work with Kyle. He’s great. I love him. I’m working with him. But at the same time, you need to hear this message, because if you’re putting out videos, you need to stretch. You can stretch this content into so much more stuff, and as you do that, you realize Holy crap! Like right now, I know I get this a lot. So there’s my friends like the a hundred videos, in a hundred days. I’m never doing it again, ’cause it was such a heavy lift, and it just, it took a lot of effort, but now like, you’re gonna experience this with me. So this lifetime, guess what? As soon as this is over, you’re going to see it being compounded. You’re going to see quotes come out, videos come out, snippets come out, Instagram posts, Instagram stories about the similar thing, and here’s what, and Alyssa, here’s one of the key comments, I want you to step out and share, Your message, as a professional, is so important, that it deserves to be compounded into multiple pieces of content for your community. See, listen, that’s the, that’s the snip right there. Just take that. That’s going to be an Instagram post in a little bit. Your content, your message is so important, that it deserves to be broken up, and re shared across multiple platforms, with your digital community. Now, if inside you’re like, but my content doesn’t matter that much, then you need to get reframed, because your message matters. If you’re a mortgage professional, it’s an easy one, to kind of tap into the why. Right? There’s an easy way to tap into the why. Sometimes we get transactional, and we’re like, well, we’re helping somebody, and we’re helping, we’re just lowering their payment, or we’re getting them into their dream home. Yeah, see bam! Content compounding, Alyssa I appreciate you. We get into the, but when you think about it as a mortgage professional, like what do you do for a living? Yes, you do mortgages. I understand. Yes, right now you’re likely saving people, thousands of dollars per month in refinancing. Yes, you probably help first time home buyers like live their best life, and get into their dream home. Right? So when you start to realize that you change lives for a living, you start to realize how important your message is, and I hope it gets you on fire, to start sharing it. Do you know of, I’m going to say it, but it’s not going to be polite, but do you know of bad mortgage originators, who have put people into terrible financial positions? Do you know of people who got the wrong loan, where they overpaid, or they got taken advantage of, or they didn’t get the right counsel? I know, you know these people, I know, you know, those originators that are out there harming people, whether through ignorance, or through intention, even worse. So like you, you need to ride to the rescue, like Melissa, nailing this. Like you need to come in, on your white horse, and swing the sword and be like, stop. No, let me help you make good decisions, that’s what you do for a living. Just remember, your message is so important, that it needs to be compounded, so that people can hear it, because just because you go live, or you make a video, doesn’t mean the world stops to pay attention. They don’t, they keep moving on. In fact, I talk all the time, with people who realize this, and they go, “Oh my gosh! I could actually do the same type of message again, and again and again.” Like how many times can you communicate, the FICO Scores and down payments, you need to buy a house, to buy your first house. Like how often can you communicate that? A million times? Like you can just, you could say it every day, because not everyone just stops to go like, Holy crap! Like Alec’s talking about down payment assistance again, maybe I should listen. Like they don’t, but they’ll learn it through osmosis over time. They’ll see you and see you and see you, it’s marketing people. Why do you think there’s billboards that are on major freeways? ‘Cause you drive by it, and it hits you in the face as you go by every time, like you think people are just studying this stuff? Commercials, repetition, branding. That’s what this game is now, just here in this digital community. So when you’re a mortgage professional, like I want you to show up, and then compound your content. Whether you hire Kyle to do it, or you just do it yourself, I don’t really care, but it’s that important, because your message deserves to come out. That makes sense my friends? By the way, if you’re watching this in the future, it’s fun. I love that. Please hit me up with a hashtag bypassed. I don’t say the D enough I hit, and so I get a lot of hashtag bypass. I love it when you do that, it gives me a little smile later, that I know that you paused your day to hang out, but I hope you, I hope you hear the message, and join the text community, ’cause I’m gonna hit you in the face, with this message over and over again until you really get up and go, because I’m telling you guys, I’m watching it happen for a lot of you, and I’m getting extremely excited. I’m watching you wake up, and start bringing your message to the world. I’m watching the result of that. I’m watching people connect and engage, and it’s transformative, and I want you guys to be a part of it. Your message deserves to be heard, if you’re, so I’m gonna lay it down. Okay? We’re we’re at the end here, Thailand. I’m gonna lay down again on here’s the process. Let’s show this up on the screen. So bang, here it is. So you make a two minute video, on how much down payment assist, how much down, how much money you need for a down payment or whatever, right? And then you make a real, like Kyle’s team will make a killer bumper, so you see how it’s all pretty now, and they’ll put it on your YouTube channel for you. Now it’s up there, and then you can share that, on Facebook and LinkedIn, and you can even take the video, and upload it natively, to get the reach on the platform, then they’ll give you like snippets and tweets, and you can take a tweet, and you could put it on Twitter, and then you can click a picture of the tweet, and you can put it on Instagram, and then you’ve got this, beautiful snippet they gave you, of the best 10 seconds or 40 seconds, with 30 seconds of your video, you can take that snippet, and you could share it to Facebook, and LinkedIn and Instagram and Twitter and TikTok, and your message gets magnified. That’s amazing, and even if you don’t wanna work with Kyle, you can still do the same thing for free on your own, man, it matters, it’s that easy, and your message will get magnified, and all of a sudden you realize, Holy crap! Like I’m getting a lot of mes– I’m getting a lot of feedback these days, like Alec, you’re putting out a ton of content. You’re putting out a ton of stuff, and guess what I’m doing? You wanna know the secret? I do this, this lifetime with Alec on Tuesdays, and I have my live modern lending podcast on Thursdays. That’s it baby? It’s like, what’s this gonna go? We’re at 17, 18 minutes. I’m not gonna go much longer, that’s about the max of that. My podcast do go longer, ’cause they’re conversational, and they’re a blast. These go longer, when you guys ask questions in the comments, but I’m getting that now everyone’s just listening. So it’s fine. But my point is, that’s all I’m doing. And the rest of that, guess what I’m doing? The stuff, that’s my job. And here’s the irony too. Like this is what people forget, like this is my job. You know what I’m doing right now, I’m doing the same thing you could be doing. I’m building connection, with people on our industry. I’m building relationships. I’m building brand with people that, Hey, maybe one day, I wanna recruit here. Think about that for a second. Right? So this is our jobs now, to make human connection, ’cause with human connection comes influence, and with influence comes opportunity. Boom! We’re gonna leave it right there. That’s it. That’s the bottom line. That’s the whole game. It’s not about marketing anymore. That’s buzzy 1990s garbage. It’s about creating human connection, to gain influence, to garner opportunity. I can’t drop it, I can’t drop the mic, it’s connected. I can do that. I appreciate you guys, go compound your content, hire this guy, if you’re feeling bold, that guy right here, if you’re just like, I don’t wanna do it myself, then, Kyle will do it. But your message matters guys. Get out there. I wanna see a lot more of it. Have a wonderful day. I’ll see you guys on the internet.

Modern Lending Podcast | Steve Sims

Do you know anyone that’s worked with Sir Elton John or Elon Musk, sent people down to see the wreck of the Titanic on the sea bed or closed museums in Florence for a private dinner party and then had Andre Bocelli serenade them while they eat their pasta – you will now. Join me as I interview the Modern Day Wizard of Oz and the art of making things happen.

In this snippet of the Modern Lending Podcast…

  • Do you know the reasoning behind your customers why?
  • How to approach our current situation with the pandemic
  • The word “authentic” and  “impossible”
  • Transparency versus Authenticity

Episode Transcribe

[Alec] All ladies and gentlemen, welcome to another Modern Lending Podcast live. I’m so excited that you’re joining me now here, YouTube, Facebook, Instagram, Twitter. Man, I’m so jazzed about this conversation. I had the privilege of listening to this man speak several times. I followed him on social media. I become a huge fan over the years, read his book, we’ll get into this. But if you don’t know Steve Sims, you’re in for a treat. Not only because this guy brings truth and just realness and actual mind blowing shit, he also gives so much of his time and energy to move the narrative forward across so many different industries. And he’s also the modern a Wizard of Oz. When you find out what this guy’s capable of achieving, I hope it opens up your mind to see what you could possibly do with your life. So without further ado, let’s bring on the modern day Wizard of Oz, Steve Sims. [Alec] What up, Steve?[Steve] Hey, hey, how you doing? I heard you compare me to an old pervert that hides behind the curtain. So thank you very much.[Alec] Well, it’s on the internet now, so it’s real. You can’t hide.[Steve] I know. It’s like a thing.[Alec] Yeah.[Steve] I remember when I first got quoted, I was thinking, I’m not really sure I like that ’cause he was a fraud. But anyway, we’re quickly move across that one.[Alec] Although he does something very special that people don’t recognize, my dad pointed this out to me I didn’t realize it, he validates in other people the truth that was always inside them.[Steve] I’ll take that. I’ll take that.[Steve] I like that.[Alec] Yeah.[Steve] All right, that’s a smart man.[Alec] Oh man, Steve this is gonna be a fun conversation. Before we kick off, I have a surprise for everybody that’s watching now and in the future. At the bottom, you can see there’s a text me number which is my text community. And a weekly download which is available alechanson.com or if you just share this video, that’s all you gotta do, share it on LinkedIn and Facebook, I’m going to buy you a copy of this book and mail to you for free because I think this book has something of extreme value Steve, for everybody especially in COVID. And I wanna talk about all this stuff, but especially with COVID going on, man, talk about mindset and opening up new ways to see the world, thank you for for this. I really appreciate it.[Steve] You’re welcome.[Alec] One of the things I first wanna talk about, we’ve gone digital. We’ve gone digital in our world because COVID has restricted our freedoms and everything else. Has put all these limitations on everybody. You gotta wear masks and I got my mask with unicorns on it, to let people know what’s up. And one of the things you talked about in your book and you talked about frequently when you speak all over the place, is the reality of being real. The power of being real. And you say you don’t like the word authentic because it turns into a marketing buzz. And then you throw around the word ugly. But I love this because there are so many people going digital and what they’re doing, is they’re hiding their true self, in my opinion. And they’re putting glamour and glitz on. And I want you to just unpack this. What did you mean when you said this? What do you see for today as local pros and people doing right and wrong? I mean, just open up your insights on this. By the way, if you’re live and watching this and you have a comment, question, drop it in, we’re gonna answer it. I appreciate you guys. But Steve, let’s start with that. Let’s start with being ugly.[Steve] Well, you’ve actually just shoved me on a pedestal, on my soapbox should I say that. Because you kicked me off with some live and can poke the little things. I hate the word authentic because so many people sit there and they go, oh look at him, look at her, she’s so authentic. When you say that someone is authentic, you’re acknowledging the rest of the planet is not. And that’s terrible. Yeah, that’s like me going oh, Alec, look at him, he’s breathing. We should be able to take you for kind of the you are, who you are. I have a great belief in being transparent. I want people to be transparent. I want people to be impossible to misunderstand. I want there to be no hidden agenda. I want the transparency and the crystal clarity of why that person is in front of me. Now if I’ve got that, then I’m educated enough to make a decision as to whether or not what I’m gonna stay. So, I love transparency over authenticity. And that hopefully explains that.[Alec] Yeah.[Steve] But you talk about today. The dumb thing is that every digital platform we have also comes with a pile of tools to lie about it.[Alec] Okay[Steve] You can go on Instagram. You can take a picture of you on the beach. It’s a nice day, but what’s the first thing you do? You hit the edit button, you make the sky a little bit blue, and you might see a little bit perfect. You can even get these rub out things to someone down about drunk too pretty. I’m gonna rub them out of my picture. They didn’t exist. There’s no real. The bottom line if it is, if I go into a pub or if I go into a bar, I’ve been into a couple in my life, and I walk up to someone, I’m not gonna edit the person I am. I’m not gonna be halfway through the conversation with you Alec and then go oh, sorry, I just messed up my words. Let me walk back here out. And then I’m gonna walk back in again and we’ll start that conversation again.[Alec] Redo it.[Steve] That’s not real life. So, when you’ve got pictures that are not perfect, they are relatable. And believe it or not, you’re spending so much time trying to make a picture perfect picture for your Instagram or something like that, you’re actually losing the connection with the audience and the people that are watching it. And as I’ve already said, well as I’ve always said in my post into that, perfection is a blue unicorn with three testicles. It doesn’t exist. So just keep it real and relatable and you’ll keep people for longer.[Alec] I think that’s just a message people need to continue to hear because I don’t see it happening. And maybe you can go one step deeper though, Steve because when you talk about being real and showing up as you are and not editing it and really being present, there’s a lot of fear that people have. Fear of being judged, fear of not being enough. Fear of all that stuff I think and it’s holding people back. How do you deal with that and coach that and experience that?[Steve] Well, my wife said, I had the superhuman power of ignorance. And so for many, many years, for many, many years, I didn’t care. Literally, I didn’t care. Then, you do start to worry, you do get concerned and you do the stupid thing. You start to concern yourself with what the other person is interpreting of you. That’s a calculation that Elon Musk can’t even work out. So don’t even start on that. Also social has given us proof that everybody else’s life is prettier than ours. You’ve never ever seen a picture, and please don’t do this, you’ve never seen a picture of anyone on the toilet or picking a spot or opening up a bill or[Steve][Steve][Alec] Put Asterix, please don’t actually do this.[Steve] Please don’t do this. The Kardashians probably will at some point, they don’t care. But that’s real life. We know it happens, we know it’s real, but we don’t show it. So what we do see, is people leaning up against cars that they don’t own.[Alec] Yes.[Steve] People walking onto jets and doing a selfie. There’s 400 people behind them and they just jumped themselves in the first class seat. And then they’re told move. But they got the picture first. And so we’re being infiltrated with fake[Steve]ness.[Alec] Yeah.[Steve] It also intimidates us. And the trouble is, a lot of people now, they don’t wanna show up. They are frightened to show up. But when you show up, as the old saying goes, warts and all again, you’re relatable, you’re real. There’s no agenda. But there was a time in my life, that I actually doubted me. Now believe it or not, I’ve always had piercings, tattoos and no hair. But there was a time when I got concerned. Nine years into doing what I was doing, working with some of the richest, most powerful people in the planet that I literally got concerned and I bought some suits and I bought a car. And I realized, I bought the car to impress you. I was wearing the suit to impress you. I bought a watch that was the price of a new Range Rover to impress you.[Alec] Yeah.[Steve] Okay. And it was me. And luckily, I realized it quick enough, got rid of it all, went back to the black T[Steve]shirt and jeans. But when you turn up as you, and when you’re prepared go, hey, this is it. It makes the person’s decision in front of you, easier. The second you try to twist yourself to get to work with that person to laugh at the jokes that aren’t funny, soon as you start doing that.[Alec] Yeah.[Steve] That’s when you sell yourself out. And if you can’t connect with someone in a true real basis then surprise, surprise, I had to break it up, you haven’t connected with them at all.[Alec] I love this message because as salespeople, we become chameleons to a degree over time. Or we’re taught build rapport, shadow[Steve]match, use similar language. And all these things and tricks of like the 80s, to line up to somebody and make sure you can get the best impression. And to your point they’re hiding their true self. And all of a sudden, when you get around a group of people, they don’t know who to chameleon themselves about anymore ’cause now there’s too many people to mix with.[Steve] Yeah.[Alec] And they don’t know how to handle it. And I had a similar experience in my career, I did the same thing. So I resonate with it 100%. And as soon as you find, and there’s so much freedom, and just going, this is who I am. And then by the way, guys, it attracts those customers that want that. Which is the ideal customer you want anyway.[Steve] Yeah, it does. The one thing I realized was, and I saw we got Bill Hart that just jumped on here, I love bill, big shout out to Bill. Soon as COVID’s over boy, my house samurai sword, old fashions. And Alec, you’ll have to come up ’cause you bought me a fantastic bottle of whiskey. So you have to come up and share that. As soon as you realize the amount of effort, it doesn’t take to be you. You’ve energized to actually work on the client you’re dealing with,. When I suddenly found out that it doesn’t take any effort to be this good looking, I only have black T[Steve]shirts because I don’t have to think, pull a black T[Steve]shirt out. Actually funny enough, my wife was ironing some of my shirts the other day and she went that started look a bit gray, so I got rid of them. And we’ve ordered four new black T[Steve] shirts. It’s just a simple life. No effort, no energy on yourself. That’s the way it should be. And Bill’s just like that. Bill is Bill wherever he is.[Alec] Okay.[Steve] And so it makes it easy for people to look at Bill and go, well, I resonate with Bill, but I don’t resonate with Steve Sims. And the beauty, is that that’s fine. There’s billions of people in the planet. If I only get to work with half a percent of those, I’m doing fine.[Alec] Yeah. Well, and it’s funny too. One of my sayings these days is that everyone has their own unique audience and they’re all just waiting for you to show up. Just how people think and how they view the world, there’s somebody that wants to hear it from that perspective.[Steve] Yeah.[Alec] They wanna hear it from my perspective and I love that. So okay, I wanna pivot a little bit.[Steve] Go.[Alec] One of the things that has blown my mind when I first got exposed to you Steve, was just your ability to do things that I thought were impossible. So I want to ask you, do you have a favorite thing that you pulled off for somebody that maybe it never could have been pulled off or they thought or maybe even had your own doubts, even though you probably don’t let that show, that oh man, I wonder if I could make that happen? That you actually did for somebody. Married at the Vatican, the Titanic, the story in your book about the journey, the band journey and the guy, how, how does this stuff happen?[Steve] So can I give you a story?[Alec] I want one.[Steve] I was working in moment, you’ve already mentioned it. I was actually getting a couple married in the Vatican by the Pope.[Alec] You do.[Steve] And I was in Rome. And I was there for like six months.[Alec] Yeah.[Steve] And one of my clients knew I was in Rome. So he contacted me and he said, I have to go down a Flo. And so I’m taking my fiance and mom and dad. And for anyone that’s heard this story, stick with it because there’s an ending you may not have heard there’s an additional story to answer Alec’s question. So, they contact me ’cause he wanted a dining experience to impress his future mother[Steve]in[Steve]law and father[Steve]in[Steve]law. The word experience was in there. So everyone is scared of doing the impossible. I’m scared of giving the client what he asked for. ‘Cause the second that you give the client what he asked for, you’ve completed the transaction. You become a McDonald’s drive through, you become Amazon. If you don’t think Amazon is a transactional service, phone him up and asked him what’s the best toilet while you should be buying this week? They can’t do it. Okay. So, I created, and I’ll skip through, I created an experience by always, always, always starting at the top. And even if I fail, I finally exceed what the client asked for. So I tried to get the academia to Galleria, which is the museum, Florence’s museum that houses Michelangelo’s David. I gave them the idea of having a dinner set up for six people at the feet of Michelangelo’s David to create the world’s greatest Italian meal. And I don’t know.[Alec] So I had my 10th anniversary with my wife in Italy. And I’ve been in this museum. I stood right where this table stood. I know what you’re talking about. So keep going.[Steve] So I got them to close the museum at three o’clock in the afternoon, kick everyone out. Give it to me an entire museum until two o’clock in the morning. And I had a table of six at the feet of Michelangelo’s David, a string quartet, a piano. And then halfway through, the pasta, I brought in Andrea Bocelli, the serenade, and while they were finishing their meal. Okay. Now, that’s wonderful. But I wanna skip to something else that happened that night that actually has been more impactful on my life. So I was dealing with the top people, the biggest supporters, the biggest sponsors of this museum that were making some phone calls to get me the credibility to get the museum shut down.[Alec] Yeah.[Steve] There was a curator in there. Now the curator is on payroll. He’s looking at every piece of art as his baby. He understands every single nuance to every single piece in there. And there’s this guy in a black T[Steve]shirt with an eyebrow piercing, and tattoos, wandering in with a fancy dancy client that doesn’t understand it. You can imagine the curatories, less than happy about me being there. But his bosses are telling him, you look after Mr. Sims. So here’s the story. Every time I needed anything, everyone else was Yes, yes, yes.[Alec] Yep.[Steve] He gave me attitude. He gave me friction. He was always I will see. I knew you had to do. So don’t tell me you’re gonna see, get it done. I didn’t say that. But he gave me friction. He wanted it to be clear in his tone that he didn’t really wanna be working with me. So in the evening, before my client was gonna turn out, which was nine o’clock, Andrea Veronica, Veronica’s his wife, and Andrea Bocelli’s son was the pianist, was the full Bocelli family there.[Alec] Incredible.[Steve] Yeah. Oh, it was. It was one of my favorite events I’ve ever done, okay. While Andrea is, and this is what they were doing, they would sing a bit.[Alec] Yeah.[Steve] And then move the piano about 10 feet to make sure there was no reverb, or any kind of echo. Okay. And then of course, when you move a piano, you’re gonna retune the bloody thing again. So they were dance this piano all around in front of the, or slightly to the left of David, to get the best sound. While this is going on, I’m leaning up against a column, looking at the beautiful table setup, okay. Looking Andrea, checking out his tone and his vocal cords, looking at his son playing around a piano, chatting with Veronica, chatting with a few of the other people that are there. The curator is leaning against the other wall, okay. Watching it as well. He had given me friction for about 72 hours. And this is where the little prick in me came out, the selfish little bastard. I thought to myself, I’m gonna give them a little bit of a dig. I’m gonna be a bully. And for anyone out there going, well, that’s rude, that’s all. Yes, it is. But it came out in me. My little evil monster came out and I just wanted to give him a little jab, just let him know that hey, you tried to give me friction, but I still got this pulled off. So I called him and he turned around and I said come here, come here. So he came over, arms crossed, not wanting to have anything to do with me. Not wanting to post friends or anything like that. And he’s got his arms crossed and he’s looking very Italian, very dapper, very sharp. Again, I’m in a black T[Steve]shirt and jeans. And he’s looking at all of this. So he said to me, look at that, Andrea Bocelli. Just warming up. That’s pretty incredible, isn’t it? And without looking at me, went yes, yes, it is, it is. I said look at that table. That table had the candelabras on there and it was just beautiful gold, silk tape. It was a beautiful spread, as you would expect for something to this standard. Just probably $100,000 table, just in the names on it.[Alec] Yeah, oh my.[Steve] I’m like, look at that table. He’s like, it is beautiful. It’s beautiful. I said, look, this is all at the feet of Michelangelo’s day. We got Andrea Bocelli and a meal. Can you believe that? And he’s like, no, no, no. And I was getting all of the affirmations out there. And I thought, keep them coming ’cause I’m just about a slap you in the Tuesday. So I turned around and I said to him, so I wonder how come I was able to pull it off. And this was where I was expecting him to go because no one’s as connected as you Mr. Sims. No one’s as smooth and debonair. I just wanted him to eat. And I was like, come on, come on. Little bastard just turned around. He went, no one’s ever lost. I was floored, it absolutely killed me. And I was like, oh. But it got me thinking. The trouble is, as soon as you put the word impossible in any conversation, you’ve already allowed yourself never to achieve it. It’s impossible for me to do a four minute mile. It’s impossible for me to lose weight. It’s impossible for me to get someone married in the Vatican by the Pope. I’ve never used the word impossible. And the second you do, you own up to the point he never gonna achieve it. When he told me this and to complete it a bit, I think he realized he’d killed me. And that was the first time I bloody saw him smile a little bit. We actually went out afterwards. And we are actually dear friends. I was supposed to visit him at his home this year but it couldn’t happen. So he got the one up on me there. But when I came back to the States, I found out the people in Pentagon, I found out the people that worked within Harvard, all these different things. And I said to him, hey, I’m just catching up. We’re having fun. I wanted to ask him, why did this happen? And every single one of them turn around said, well, nobody’s ever asked or we’d never been requested to do this or you were the first one ever came to. And it suddenly made me realize that my ignorance had never allowed me to put that word impossible in there. So if you do, and I love it ’cause people come to me and they go, oh yeah, I wanna do this Steve but it’s impossible. And to myself it’s unachievable.[Alec] Yep.[Steve] Okay. In your mind, it can’t be done. That’s not my mind.[Alec] See, this is what I want people to hear right now because Steve we’re in this environment where we’re feeling things are impossible. I can’t do business the way I used to do business because COVID has restricted this or it’s too hard or now I can’t do this. Or I can’t get on video and build digital influence because that’s some millennial thing and I don’t understand it. It’s too hard, or it’s impossible. And your mindset throughout this entire book, “The blueFish Mindset,” is that, it’s not impossible. And exactly what you just said remove the word. We’re 20 minutes in and some people are just probably joining now. And there’s this thing at the bottom of the screen right there that says, text my community number or join the weekly download on alechanson.com or just share this video to bring impact into somebody else’s life. And I’m going to mail you a copy of blue fishing for free. Just mail it to you ’cause this book has nuggets like this all throughout it. And so Steve, what else can you share on this topic of impossible ’cause there are people right now whose mindsets are struggling. And by the way, as you probably know, there’s loans falling from the sky. And so there’s record low rates. There’s some crazy, fulfillment and capacity issues across our industry. So there’s a lot of distraction. And that distraction is stopping people from doing the things they know they should be doing. And they’re formed around their excuses.[Steve] I’m gonna call out bullshit, okay. And I’m actually gonna put my hands up and say, COVID is one of the best things has ever happened to us. Okay. And people are gonna be like, oh, you can’t be saying that. Well sorry, honey just did. The bottom line of it is, we’re pissed off now. And as you say, we’re distorted, we’re distracted, we’re confused, we don’t have clarity. We don’t have any of these things because when will COVID be over? And what’s COVID done to us? It’s done one thing, stopped us connecting with other human beings. Rates are low, I still need a home, my lights are still go on. I still wanna chat with people but I can’t connect with people. Well, I hate to break your bubble or rain on your parade. But we started this shit in 2000 when we invented Friendster and Myspace. We’ve been socially distancing since the early 2000s. And now it’s just come to a head. And I’m pleased as fuck, that you hate missing it. I want people, when COVID’s over, to suddenly realize that, hey, I’m the one that’s been distancing myself away from true connection. I’m the one that’s been filtering my pictures a little bit more to make myself look a little bit more appealing, and pretty. I’m gonna come back and I’m going to, for the first time, in probably 20 years, I’m gonna show up. And this is gonna be me. If it loses me clients, they weren’t clients. They were paychecks, okay. So I want people to be irritated now on what you’re missing. I want you never to forget this pain. And I want you to focus on connecting. Now the tough thing is, we’re missing out on it now but it’s not gone. And Bill Hart will be able on quote you on this. I have found very creative ways because we’re creative people. See Amazon doesn’t think, create and dream. It transacts.[Alec] Yeah.[Steve] The second, as Dave Savage says, we’ve gotta do everything Amazon does and everything it doesn’t do. And that is, create, disrupt, design, dream, desire. We’ve gotta be able to do this. If you use those brain cells, you can still find creative ways to connect with people. And I’m all about connect.[Alec] Let’s talk about a creative thing I saw on social that you did. Let’s talk about Christmas cards in July.[Steve] Of course.[Alec] I saw you do this, I saw it. And I was like, what is he doing?[Steve] The daft thing is, we are all gagging for the connection. [Alec] Okay.[Steve] Yeah. We are all desperate to get out and connect with people. So we’ve got our arms out, wanting it. Now here’s the dumb thing, have you noticed your TV adverts are really bad at the moment? Because all of the advertisers are scaling back. Well, hang on a minute. People wanna receive warmth, understanding, connectivity. Well they want you to solve their problems. Yet the rest of the planet has decided, it’s a bad time to advertise. That is an oxymoron, I can’t get my head around. If people are looking at connecting now, surely we should be doubling down on the ways that we do it.[Alec] Yeah.So one of the things that I did and you never ever do what is expected, they’ll never light up anyone’s toes. So what I did was, and I’ve done this for a few years, I’ve done this for about six years actually. I sent out Christmas cards. Now, here’s one little tip for ya. I bet you didn’t know this but Christmas cards in July are actually cheaper than they are in December.[Alec] Well it’s shocking[Steve] Shocking, isn’t it? I knew that was gonna blow people away. So I saved my ass and actually being able to buy 250 Christmas cards. And then what I did, was I wished in the card, just simply Bill, Merry Christmas, Steve and I posted it. Now the beautiful thing is how many fingers does it take to delete an email? One, all right.[Alec] And it’s no filter that gets deleted.[Steve] All right. How many fingers does it take to open up an envelope?[Alec] Yeah, you use your whole hand.[Steve] You use your whole hand or both hands?[Alec] Well, yeah, you gotta hold it. And then you gotta flip it or drive a knife through it.[Steve] Now, it’s like holding a steaming wheel, isn’t it? I’ve got your total bodily commitment. You can’t be drinking a cup of coffee while opening up my envelope. You physically can’t do it. I do this on stage and you always get someone go, who takes one and I give him an envelope and I go, there you go, open that with one finger. Yeah, watch him look a little bit like I can’t use the words I wanna use but they look a bit stupid. So the bottom line of it is, I sent out Christmas cards in July.[Alec] Yeah.[Steve] People were compelled because Christmas card usually come in square envelopes. Anything that has a square envelope is an invite. Psychologically, we always recognize it, it’s an invite, okay? If it’s got a window box on it with your name perfectly typed, it’s a bill. But if it’s handwritten and it’s square, you think it’s an invite, the anticipation, the excitement. How many of you out there get excited whenever Amazon drops off a box?[Alec] Oh, the dopamine hit? Right, absolutely.[Steve] You know it’s know a fricking toilet duck, so I’m block your sink. ‘Cause you bloody ordered it. But you’re still excited when you’re ripping open that box, and go, hey, great, I’ve, great, got me tampons, excellent. And you got a little excited. So when you get that envelope, you don’t know why it’s there, but you recognize it as anticipation. You recognize it as an invite, then you recognize it with Christmas. These are all triggers that make you smile ’cause everyone smiles on their birthday, for an invite. Getting a special little gift, Christmas Day. You saw, I’ve got you smiling. And then what I did, was I used a QR code that send you to a video. And then this video, it was like, hey, I wanted to get you that card because I wanted to be the first one to get your Christmas card this year. That’s how special you are. So they got me, but then I went into why I sent it. And how is a marketing ploy? You should be doing it with all your people. So not only did I do something to make you smile, which you won’t forget. Come Christmas, how many of my people are gonna think, well Steve got there first?[Alec] Yeah[Steve] I’ve had people in past years actually save that and put it on their mantelpiece and gone, well Steve was the first one I got this year ’cause it was in July. So the bottom line is I’ve sent mugs, I’ve sent little. I sent out a lot of little booklets. And these booklets had great ideas I’ve had while I’ve been drunk. Or stupid ideas, okay, I love that one. ‘Cause all ideas, staff are stupid, just before they’re genius. So yeah, I would send out these little books and I’d go look, what else have you got to do today other than binge watch Netflix or come up with some stupid ideas that are gonna change the world. And so you’re showing your care. And the dumb thing is, these pads that were like $9 posted. Okay. Because it’s COVID and everyone wants to make money. I was getting them at $3 a piece, including postage.[Alec] Hey Mikey, throw up the link to the Facebook community. So Steve, one of the things you do is you host a community on Facebook[Steve] I do.[Alec] And talk about it because I’m a part of it. I think it’s a great way to add value to the world. What’s your intent with this group?[Steve] To make you smarter, make you more impactful and get you out of your own way. We came up with this group. It’s free of charge, no promoting, no selling. No negativity, no bullshit. And what we do is, we go in there and I talk about, hey, I’m trying this program at the moment for my LinkedIn messages. So I reveal all the technology that I’m trying and if it works, or it doesn’t work. And so I think next Wednesday and again it’s free of charge, if everyone jumps in there and just registers for that group, and then we’ll approve you, we’re actually doing a live AMA next, I think it’s Wednesday, where I’m actually going through the results of what me sending out 250 Christmas cards did and the back end. The actual dashboard of all the stuff that people don’t realize I’ve been able to accumulate by sending out these things. It looks funny and looks quirky but the data you can grab today is almost scary. And I reveal what I do. And so this is a way of being able to go, hey, I’m trying this, really works, for you to be able to try it with your people, and you can. Just imagine, if all the people you were working with and all the prospects, you sent out a Christmas card. They would be shocked, they were confused, okay. But a confused mind is receptive to the next message you give it. And though if it’s one thought connection and just to say, hey we’re in strange times. What’s stranger than a Christmas card in August? Enjoy yourself.[Alec] I saw people putting up their Christmas lights. Real Christmas lights.[Steve] Why not? Why not? We just have fun, yeah.[Alec] Well Steve, you said something profound that I think isn’t gets skipped over ’cause you said a lot of profound things today. So thank you by the way. My texts are blowing up. I guess I have to close down my podcast after this. So you’re the final guest ’cause I can’t go up any higher, so this is it. Thanks for that. Boom.[Steve] Well have you heard Bill Hart yet?[Alec] Yeah, yeah, Bill was last week.[Steve] Oh, well there you go, yes, I’m surprised. I miss after after warm up art. I was warm up.[Alec] But here’s what you said, you said every idea starts out stupid until it’s cheap. And some of the things you were talking about in your group is just you’re trying this, you’re doing this, you’re experimenting with this. And you talk a lot about that in your book too. But so many people are afraid to try something stupid in fear of looking stupid.[Steve] I’m gonna name drop these annoyed people. But that’s what I do. A few years ago, I was doing a private tour. This was pre[Steve]NASA. A private tour of Elon Musk’s SpaceX down in Hawthorne, okay. I had 60 of quite simply the richest people in the planet. They own telecoms, they own gas companies. They are head of Rise and all of these people, will come along to this event. And I was taking Elon to meet the crowd. But I had two of my clients with me and they wanted to walk with me so they could walk with Elon Musk.[Alec] Yeah.[Steve] One of them was happily quiet, just happy to be walking down through SpaceX with Elon Musk. The other one who was a little child at Justin Bieber concert that just wanted to get into a conversation with Elon Musk for any reason and was like, so when do you do that? What do you think about it? The guy’s a billionaire but he was just busting a guy over Elon Musk. And he turned around, and again, this was pre[Steve]NASA sign in SpaceX, okay. And NASA at the time, if you recall, were actually publicly dissing Elon.[Alec] Oh yeah, I remember.[Steve] Saying that there’s no space for the public sector in space.[Alec] Yep.[Steve] This is a government agency, know your lane was one of the things that they said, okay. ‘Cause he was into Tesla cars. And so my client turned around and I don’t know why, he was just trynna get a conversation going. And Elon’s not very conversational if much about him he’s not.[Alec] No.[Steve] So my client turned around and go, oh, what about NASA? NASA, publicly Disney. Are you bothered about that? Elon didn’t even look at him. But I remember these words. Elon, turned around and said, they will always laugh at you before they applaud. And that was the only thing he said. And I was like, damn, that’s good. And the amount of people that I know, Ray Kurzweil, Peter Diamandis, people that have done shockingly brilliant things that were openly mocked, seconds before it was revered as genius.[Alec] Man, I hope everybody hears them. ‘Cause it’s the truth. Now, Steve, you also have a distillery program that you invite people in to go one step deeper with you. And there’s a link down I’m gonna put on the screen too ’cause it’s fast. Not only you giving away free stuff, but then you have a deeper dive which I think is amazing. What’s your vision for this, for your distillery program?[Steve] What it seems distillery is basically you commit I commit. So I wanna help people out in the Facebook group. I get in there as much as I can but there seems to still be[Alec] You’re in there all the time. You’re dropping value all the time.[Steve] And I liked it. And I believe today, I believe today, we need to, we need that support. And we’re all creative disruptors ’cause if you’re not disrupting, you’re being disrupted. And so COVID isn’t hey, COVID is a sport, would you like to come and play bolocks? You’re in the game.[Alec] Playing.[Steve] You’re playing. It depends on how you play or whether you go and cry your eyes out on the bench. We’re in this game. The bell’s been called and we’re running around chasing that ball. We need as much support as we can get. So the Facebook group gives that support. The Sims Distillery, you get me. So I actually bring in my experts. The Jeffrey Madoff’s, the J. A. Graham’s. I got Jim Quick coming up, I got Joe Polish. I got some Billie Jean, Dan Fleischman has been in there. So we do live AMA’s in there, which just like this, you guys actually get to ask like the producer of Victoria’s Secret and ruffle in, how best to build up a video using your iPhone. And you get asked the most amazing things. Tucker Max, how can I do a book? Jim Quick, how can I rehearse and get keep my mind smarter? All of these things, you get to converse with these people. So Sims Distillery is my way of asking you to commit and when I get people commit and walk in there, then I unload everything. And everything that I do that, I don’t tell everyone about, I tell everyone in Sims Distillery.[Alec] I wanna go here, Steve. We’re coming closer to the 40 minute mark. I know you have a lot of stuff. And I know you’re heading to Vegas and you got your tact.[Steve] On a motorbike. [Alec] This is where I wanna land the rocket ship we’ve been on. ‘Cause we hit so many powerful conversations that could turn into hours of discourse in the 36 minutes we’ve been talking. But this is where I wanna come in. Because you’ve said some really core stuff about the desire we have to connect with other human beings. And then in your book as someone comes to you and talks to you, you ask three why’s. And I love that as the final conversation piece. And by the way, if you’re in the comments and you wanna ask Steve something, he’s here, then do it. If you’re watching this in the future, sorry. But if you’re watching it, now you can ask him a question. But you asked three whys and I think that’s a really great conversation too. How do we create better connection with others.[Steve] And I can also give you a perfect story about it as well from a realtor client that I was coaching. And we actually went into the why section for her future in her business. I believe you tap into your inner Sherlock, okay. So when someone comes to you and they ask you a question, nine times out of 10 I was gonna say 10 times out 10, so I’ll stick with that. 10 times out of 10, people are scared to tell you what they really want.[Alec] Yes.[Steve] They diluted it a little bit so they don’t sound silly. And so they will pull back a little bit. If you ask someone, hey, you won a billion dollars, what would you do this weekend? They’ll be like, oh, I’ll get a mansion and Lamborghinis. And I’d have a hot tub party with Hawaiian Tropic girls. It’s a knee jerk reaction. If you say to them, okay, six months later, what would you do? They may repair their old school. They may do something for their old persons home that mum was in. You’re now you get into the core of the reason. So I had this realtor that contacted me. And she said that, I need to talk to you about a very difficult client, okay. Didn’t never really difficult clients that difficult conversations or difficult understandings. So I said, okay, walk me through it. So she said that they have come to her and they wanted a three bedroom property on the street.[Alec] Okay.[Steve] And I said, fine. So, what did you do? She said, well, I gave him every one that was available. I said, so you just, basically just totally showed him with everything. There you go. And she went, well, they wanted this. So I gave them this. And as I said, at the beginning this podcast, never give what the person asks for. Give them what they desire, lust and need, okay. So I said, did you ever dare to ask the client, why? They go, oh no, no, no. Now the funny thing is, why is still today one of the most confrontational rude words out there. And I love it. People say, hey, Steve, I’d love to take you out for a drink, I go why? I wanna know why. It’s not supposed to be rude, but I wanna be educated. So I said, what do you wanna do is, ’cause none of the properties will lighten our bells, go back to the client and say, hey, I’ve sent you one of these things. Let’s go back, you wanna be in this area? She said, yeah, yeah, yeah. She said, why? Not what you’re looking for, why do you wanna be in this area?[Alec] Yep.[Steve] It turns out, that she grew up about 10 miles away. And back when she was growing up, this street was where all the movers and shakers lived. And her mum used to drive her down the street going, oh if I won the lottery, this is where I’d moved to. So subconsciously, this woman wanted to complete that. Now we all know The IT[Steve]Street of 20 years ago maybe he’s looking a bit ragged around the rings now and is the new area where the upper go. So, what she was looking for was an arrival of her now status rather than a zip code. So she had to reframe what the desire was. And I’ve got one that may make you cry ’cause sadly it makes me cry every single time. I’ll try not to and I’m thankful this is a podcast and no one can see it in any case.[Alec] Oh, they’re seeing it, the video too, they’re gonna see you cry.[Steve] Oh bollocks, I’m gonna turn the camera off.[Alec] Yeah, turn the camera off[Steve] I had a client of mine, sorry, rephrase that. I had a gentleman contact me. He was not a client, never became a client. And this year 2020, I finished my last year working with Elton john. And so I’d have a long relationship with him in like I eight years. And this guy contacted me. He said, hey, I want to go to Sienna. I want John’s Oscar party in Hollywood and I wanna meet Elton john, I wanna get a picture. So I said tomorrow, that’s great. Why do you wanna do that? And he went, well, he’s an icon, he’s brilliant. He’s one of the last living legends. And he’s gonna die soon, so I wanna make sure I get a photograph with him. That was it. So I said, oh, that sounds great. Let me see what they say and I’ll come back to you. And of course, I did him. A month later, we got a phone call come into the office and one of my girls grabbed him. And she put it through to me and she said, this sounds like that guy that phoned up a month ago. I got a funny idea this is me trying to get it because you blocked him wouldn’t come back to him. She said and I don’t know how to handle it. I went, put it through to me. So we all believed that this was a mate of the other guy.[Alec] Yep.[Steve] Okay So this guy gets in the phone and say, hey, how you doing? Same enthusiasm. And you usually have that enthusiasm when you asking for something to overcome the embarrassment of either not getting it or someone laughing at what your dream is. I so I’m used to that psychology there. So the guy is like, hey, yeah, yeah, I’d love to get a photograph with Sir Elton John. I said, oh, that’s great. Why? And as Chris Voss says, I always go into my midnight DJ, why do you want that? You calm it down. So he goes quiet for a bit. The other guy didn’t. So this guy does, goes quiet and he says, still quiet, well, he’s a legend, he’s great, he’s fantastic, he’s an all star icon. These things.[Alec] There’s things.[Steve] Yeah. It was the tone of voice and it was the, there’s things. So I said to him, tell me about those things. Again, goes quiet. And then he says this, he says when I was a kid, my dad used to take me to school. And he used to pick me up from school, never missed a day. It wasn’t my mum’s thing, it was my dad’s thing. Me and my dad, every single day of my school, all the way through into high school before I got a car, he would take me to school, take me back from school. And the first car that we had, had a cassette jammed in there. We couldn’t eject it, but it was Elton john. And we used to sing out on John on the way to school. We used to sing out on John on the way back from school. And when he got a new car, it had a CD player. And he bought Elton John’s greatest hits. And we used to sing Elton John there and Elton John, never anything else. He said, even in my teen years going into school, even when I refused to sing, I would stare out of the world, I stare out the window with dire embarrassment. My dad will be singing his lungs out to Elton John on the way to school, on the way back, never ever failed. He said my dad’s been dead about 20 plus years. When I’m driving to a meeting and Elton John comes on the radio, for the next three minutes my dad sat next to me. And I wanna say thank you to him for bringing my dad back for three minutes every now and then. Now when I heard that, there was nothing I could do. We got him to meet Elton John. He went out I can see your eyes there Alec, don’t make out your top, I can see him welling. I introduced them to, and I’d already told him the story, they hugged it out and the guy told Elton and it was everyone around, big and small, we were blabbering. It was such a perfect, why? That it could be achieved. If we hadn’t have got to that why, I may have dissed him off like the first guy and he would have never been able to tell everyone how proud he was for bringing his dad back alive.[Alec] Steve, thank you for going into this part of the conversation as we get to the end of this because there are so many mortgage professionals right now as interest rates are so low and loans are falling from the sky that they’re not asking the why’s, they’re becoming order takers. And they have a chance in their career to ask the three why’s. And not only differentiate themselves from everybody else who just throwing rates out and interest rates out, but to make human connection with a customer that could be their customer, let alone their friend, for the rest of their career in mortgage. And I love the stories of the why’s. That Elton John’s story is intense. But I think it’s the right way to end this because that’s how you make life meaningful even as a mortgage sales guy. You tap into the why of the people you’re serving. And you can make huge impact.[Steve] If you are asking the why with your client and then solving the problem that they have, how ready are they gonna be to actually refer you to someone that’s now got that same problem? If you offer a transaction, if a new company comes up tomorrow, called Bing Bong. And it sells toilet Mo and everything else Amazon does, for one cent cheaper, how loyal are you gonna be to Amazon? You’re not. ‘Cause Amazon has only ever done a transaction with you. You’re gonna go wherever the thing is that you can get just as easy, but cheaper. There’s no discount in the price. Now I’ve always said, if you find yourself arguing over the price, that’s because you’ve failed to demonstrate the value. None of the stories I’ve given you, none of the times I’ve told you about my clients, none of the times as a client ever, ever, ever welshed on the amount of money it was gonna cost them. Because I demonstrated the value that made demonstrate a bargain to them, straight off the back, because I went in to the core and to the why.[Steve] Yeah. Brother, I know you gotta big day ahead of you. I know you got a big bike ride ahead of you, out in the desert.[Alec] Yeah. For those of you guys that are getting value from hanging out with Steve today, just know that he’s in his Facebook community. He’s in his distillery. He’s given this value all the time to everybody around him. Steve, thank you for all you do my friend.[Steve] It’s been a pleasure. Thanks for having me. And all you people out there, be good and do something different.[Alec] Ladies and gentlemen, if this brought you value, share, text me or join the weekly download on alechanson.com and I’m gonna mail you this book. Steve, God bless my friend. And that’s it.[Steve] Thanks buddy. [Alec] That’s the Modern Lending Podcast, I’ll see you guys, next week.

Alec’s Content Hacks

If you are starting to create content or have been a seasoned content creator, join me on this LiveTime and we will go through hacks and everything I use to create content.

In this edition of LiveTime with Alec

  • Get the tools I use to create content
  • I’ve increased my arsenal of tool since the last time I spoke of this
  • Learn to have fun with it and geek out.
  • It’s really easy, hit play on the video above!

Episode Transcribe

– What’s up everybody!!!! Welcome to another LiveTime with Alec, with the music. Woo! Okay this is going to be a really fun conversation day. We’re in 1080p. StreamYard’s upped the game. Really excited about that. And look at this thing. Look at that, text community. Ladies and gentlemen, starting a text community. Look, my whole goal with LiveTime, with my podcast, with everything else that I’m doing in the mortgage space is to try to further the narrative of what our local sales professionals need to be doing to stay relevant. To stay in the game. To earn influence with customers. Because the big dogs are here And they’re rolling through the industry. And they’re going to be a huge problem for the local pro that doesn’t realize there’s a whole new place to play. So if that adds value to your life, join the text community. Text that number, and we’re going to hang out together. It’s gonna be a blast. All right, One of the coolest things about a hundred videos in a hundred days. And playing in this space with podcasting and doing everything else is you learn tons of tricks. Tons of tricks. In fact, as you learn those tricks, if you’re like me and you geek out, you start to get like an arsenal. An arsenal of tools that you can use to kind of further your message, right? ‘Cause the whole point is not to show up flashy and crazy. Oh, I lost my, I’m blurred out. Hold on, see, look at this. Lights go off, lights come back on. Green screen does stuff and the cameras should focus on my face. All right, one of the coolest parts about being in this space digitally is you learn all of these tips and tricks to figure out how to better your message, right? That’s the point. By the way, if you’re joining me right now, we are alive on Facebook, LinkedIn, YouTube, Twitter. Say hi, drop a comment in. I wanna hang out with you. Let me know where you’re watching from. What’s up Blake? This is going to be really fun. So you learn, I learned tons of tips and tricks in order to help further the message that I wanted to send, right? Because we’re in a game of influence, a game of fighting for attention. And I’m gonna just share with you all of this crap I use. ‘Cause it’s awesome and they’re really fun and really easy. Ready for the hacks? Let’s dive in. First, the first hack. This one’s unbelievable, free, amazing, remove background. Remove bg. Now it’s called removed.bg to go to that website. You’re going to freak out when I show you this right now. So look I’m gonna share my screen and we’re going to talk about it right now. Chrome tab, remove background, bang! There it is, it’s right there, right there. Hi Sheila, nice to see you. Look, Photoshopping, removing backgrounds, used to be impossible. But now it’s not, check this out. I’ve got a picture of me that I’m gonna drag and drop. I’m on my desktop. Drag and drop it right here, watch this, boop. There’s a picture of Deadpool Alec. And boom, done, background’s removed. That’s it. You’re welcome. Like how incredible is that? And you can now take any photo you want and remove the background really simply. Hi John, you’re welcome, man. This is the fun stuff, right? It’s really simple you remove the background. And then download it. You can even edit it if it messed up something. And you can erase more of it. Like I want to erase my arm, you get me right? Like, oh, that was too much, undo. Download it, it’s that simple. This is incredibly cool because now you can take any picture of yourself and then instantly remove the background. And then, now you have a picture you can use for tons and tons and tons of marketing. We’re gonna explain that later. But this is a no brainer, right? You feel me on this? Fantastic one. This is even cooler, Unscreen. Now this is a sister company. And I’m gonna share that screen as well. And I’ll check this out. Unscreen is my new favorite thing. Nope, that’s this one, bang! There it is. Okay, so check this out. I’ve got a clip. I’m gonna show you right now. And then I’m going to upload it. And it’s actually gonna take the background out of a video. Now, this is unbelievably powerful for a couple of fun things. Yeah. What’s up Leslie. This is really really cool for a couple of things. Number one, you can gif yourself. That’s the coolest thing of all time, right? ‘Cause we know we all live in the gif world. Especially on Instagram stories, and text messages with friends. Now you can gif yourself by simply filming a a quick clip. Let me show you the one I wanna show ya. I’m gonna use the good old Ron Burgundy. So here’s my clip, chrome tab. There it is, check this out.- Ladies and gentlemen, can I please have your attention? I’ve just been handed an urgent and horrifying news story. I need all of you to stop what you’re doing and listen.- Cannonball!- So, you’ve all seen that clip a thousand times, right? So watch this, now I’m gonna take that clip. I’m gonna share it. I’m gonna drag and drop it into Unscreen. Take my clip, drag and drop, boom, preparing to upload. Look at this, it’s removing the background from that entire clip. Is that unbelievable? Now you can save this as a gif file. Which doesn’t have any audio. Or you can upgrade to a pro membership. And you can actually do entire scenes, entire videos, whatever you want. You can film an entire video, and then just remove the background, and put yourself on the beach very easily done. This is unbelievable, free tech. This is like, how to up your content production game to spread your message, right? So this one is super fun. Next one, let’s get rid of this. Unscreen’s amazing. So if you use remove background and Unscreen, now you can play in Canva. And look, my green screen like jacked up this logo. But there it is. Canva is unbelievably easy to use and free. And I recommend you sign up for the full version because it’s like, why wouldn’t you? But I’m gonna sign in and show you guys what. I do tons and tons and tons of my editing with Canva. And it’s very, very easy. So the first thing you do is you share the screen, tu tu tu. Now you have a full editing system right here. So I’m going to scroll out a little bit for ya. But I can create a design, I can create a YouTube thumbnail. This is one of my favorites. Because as you make YouTube videos, you want a nice thumbnail on it. You can pick any of these templates. Any of them. What’s up? Nice to hang out with you guys. You can pick any of these templates. Or you can just make your own. So I wanna train this one. I want to say like, how to train your puppy with Alec. Who cares, right? Have some fun. I go to my upload section. I’ve uploaded, check this out. I’ve uploaded tons of pictures of me without a background . I can drop it right here. And then I can send it to the back. You see how cool this is? Boom, download. This is the power of Canva. It’s unbelievably easy to use. You can make YouTube thumbnails. Look at these templates for everything you got here. Get off this. Stop that templates. Instagram story, Instagram post, Facebook post, Facebook cover, Twitter post. You guys, you get this? Dude, I hope this is making sense. ‘Cause Canva’s unbelievably easy and free to use. Do not make the mistake. Just use it immediately. It’s that great. But let’s go to this one now. Oh, there’s my Canva. Yeah, we got it Alec, We got it. Okay, so those of you who are like, “Okay, I’m ready, “I’ve got my screen. “I’ve taken myself out of the background’s been removed. “I’ve got some pictures, I’ve got some stuff, “but how do I edit? “How do I add music? “How do I do that kind of stuff?” And I’m gonna show you what I use. So I can’t use Photoshop because I’m a dumb dumb and it’s too complicated for me. So I just use Movavi, this thing. It’s a basic editor. You can file import. So I’m just gonna drag and drop Ron Burgundy in there. Now I got Ron Burgundy in there. You can go ahead and add your own music very simply, by dragging and dropping any music you want on top of it. Let me show you what I mean. Let’s open up my jams folder. And I will do this music, drag and drop. And now I can pull the music over here. And now watch, I’m just gonna hit play and test it out.- Ladies and gentlemen- So, all of a sudden now, that’s too loud. I’m like, Oh, it’s too loud, I don’t like it. I’m going to pull the music down. So go over here grab the bar, slide the entire track down to 37%. Now I’m gonna test it out. Too loud, and you can play with this whole thing. You can add more clips. I can add another clip of Ron Burgundy in. You can switch the positions of ’em. You can add transitions, you can add text overlays. All of this is super, super easy. Please play, please play, Movavi basic. Yeah, green screens. You know, I was doing this shot without a green screen. And then I realized you can’t see the logos I was trying to show everybody because it has my background that blurs into everything. So I’m like, oh, eff it, pull the green screen down. But yeah, I think green screens have a place. I used to be super anti green screen. I was like, don’t do green screens. You’re killing your stuff. Because people would do it and pretend they’re in some setting. And I’m like, “Don’t do that.” I’m more okay with green screens now. Oh, we’re going to talk about this bro, Blake. We’re gonna get there bro. That’s why we’re doing this whole thing right now. So after Movavi for basic editing. This is a huge phone hack. If you are gonna film content on your phone, which I recommend. Right now I’m filming with a webcam and I got lights and a green screen. And I’ll show you all that stuff too. But if you’re gonna film on your phone and you’re outside, this is an incredible, incredible app. I use it all the time. Here’s the power of this app. It’s expensive, 150 bucks. But if you’re gonna make videos and you get it forever, do it. It only records while you talk, let’s start there. So if you’re uncomfortable speaking and doing videos, this is a great hack because you can set it up on a tripod. Put a light in your face. Read your sentence or say your sentence. Pause, take a breath, center, look out the window, say a prayer, meditate, and then speak again. And it will record that part. And do the same thing on repeat. It’s a great way to frame up your video. And then it automatically jump cuts out the dead space. It’s amazing. So all of a sudden your video will hit and be crisp and clear. You can even go back and edit and swipe up parts of the sentences that you didn’t like. And then it’ll pull them out. So you can just remove them, which is a huge hack. So you could say your sentence again, go back, slide up, flick it out. Again, It’s a great tool. The last part of it that makes it extremely fun is afterwards you can go hit the plus arrow inside the app. You can see this online. You can watch the demo. Type in a sentence and it will show you every single movie, cartoon or TV show where that sentence or word was spoken. And then you can drop in movie clips. Fricking fantastic! It’s so silly, if you go watch the last 30 to 40 of my hundred videos in a hundred days, it was all done on VlogEasy. And you can see I’ve got video clips in there. I’m dropping in all this and other stuff all the time. It makes your whole experience better. So if you’re gonna film on your phone, which I recommend, use VlogEasy, it’s incredibly fun. Now to answer Blake’s question. First, if you’re going to go live and multistream, which I recommend. ‘Cause it’s just how you get in front of people. Gerard’s like… Yeah, yeah bro, VlogEasy’s incredible. You’re gonna geek out, it’s unbelievable. Now let’s talk about going live. I think going live is a powerful way to bring your message to the community. But there’s different ways to do it, we’re going live with lots of bells and whistles right now, dude. So we’re gonna break them down. By the way you like the green screen like goes through the green . Don’t wear green in a green screen, right? But who cares? If you’re gonna go live, I recommend it. StreamYard, SteamYard’s a technology I use. It’s very easy to multistream with StreamYard. That was one of my big purposes, was I wanted to be on all of these platforms at once. And so we got StreamYard. It’s web-based, no downloads. It can leverage green screen. It’s super easy to invite guests. I’m gonna even share my screen right now. And show what this whole thing looks like. Boom, now forget the portal to death or the infinity portal there. In fact, I’ll make this bigger for you, you’re welcome. Okay, this is StreamYard. Look, I can see all your comments right here. It’s pretty amazing, I can actually share them like this. And again they show up at the bottom. I’ve got brands, banners, things I can do. Private chats for guests that are in here. I can change the brand. I can come down here and be like, “Oh, I wanna do a different overlay.” Bang! That ruined everything. Watch, so I can do this overlay. Woo, I love this stuff, I geek out on it. And if it’s fun for you, it can be fun for your audience. So this is StreamYard. This is the technology I use to go live. I have guests in here. I can see them at the bottom. I can now have up to eight guests in my livestream. Incredibly powerful, all down here. And it’s relatively inexpensive. And it also records to, I do all of these to YouTube, right? All of these stay live, stay on YouTube. Which means you can go to YouTube at any time and see all the content. See all these lives from the past. This is how epic this is. I think the only thing StreamYard sucks at, and I tell them this every day, is I don’t get really great analytics. Meaning at the end of the show or episode, I can’t see who watched and where and what channel. I don’t get the past, but that’s okay. I think this is still a great, easy, user-friendly livestreaming platform. No question about it, StreamYard is awesome. Now let’s go deeper. So now you’re going live, but you wanna do cool stuff. Simplecast, Simplecast can take all the audio from a LiveTime like this, a livestream or a Zoom call. And you can take the audio. You save it on your computer. And you can leverage Simplecast to now launch your podcast. I think that podcasts are another vehicle to spread your messaging. I do it, I think it’s important. And I coach people to do it. And I use Simplecast. You pay Simplecast to be your distribution hub. And then it shoots your podcast out to Spotify and Apple and everything else, really easy. You upload the audio right to the web and you publish. And it goes across all those platforms, ta da. How could you not be doing this? I joke all the time like, can you use Zoom? Now you have a podcast. You don’t need the mic. You can use the Yeti mic’s amazing. But all of a sudden, all you have to do is jump on a Zoom call, download the audio afterwards. And you have a podcast, publish that crap. Go to Fiverr, They’ll make a cool… By the way, you can even create the cover to your, like I’m just gonna show you ’cause I just have to. I have to just do it, okay? Because if I don’t do it. Let me see. Come on, come on, load up. You can even go to Canva. And create your killer modern landing you know, cover straight from Canva. And, so now you get your cool picture. You got your podcast thing and you’re ready to go. Man, this is basic guys. Simplecast, no brainer, easy, easy. Prezi, all right, so now how do you put graphics on the screen like this in a cool way? How do you make them slide around? How do you make them do the, oh! How do you make it do that? Prezi Prezi. It was and is a presentation platform. Pretty cool. right? But now you can actually use Prezi. I’m gonna share my screen again. So I’m gonna show you exactly how I’m doing this. And this is on YouTube now. So if you’re watching it live or watching it later, you’ll get my point Okay, let’s share my screen. Remove, share entire screen, share. Okay, there’s the screen. You see at the bottom where it says camera and mic? When I select that, it now allows me to select as a camera, Prezi. Right there, Prezi video, virtual camera. And I can’t see if you saw that or not. Could you see that? ‘Cause it took over my screen so I couldn’t tell. But did you see how you go to camera, mic and you select Prezi virtual camera, right there? Again, I can’t tell if you can see that or not. Hit me up with a comment if you can see that. But that’s the game right there. Now my Prezi app is open. Hold on, let me close this down. My Prezi app is open on my second monitor. And I’m just scrolling through the graphics that I’ve already uploaded, for this LiveTime. You can put any graphics you want in there. By the way, do you notice that there’s no background behind it? Guess how I did that? I removed the background and then put it up. Do you see how this is crazily connected, but now you get a chance to put something on the screen? Do you see how cool that is? Yes, Alonzo, thank you brother. I couldn’t tell if I was showing it or not. But now if you’re having a conversation or you’re doing a presentation or you’re engaging with a community, you can show stuff right here. You can slide through different things while you’re talking. This is it, dude. You can up your game gigantically. Now we’re gonna show you the last couple of pieces of the pie here. So I think I hit them all. You’ve got Canva, which is my potato right there . No, it’s snap cam, oh yeah. So snap cam can transform your filter on your face. And do a bunch of stuff. Turn you into a potato. I can’t show you snap cam right now because I’m using Prezi to push this out. But if you notice on my cam mic, I can select snap cam. And that allows me to mess with filters. It’s more for fun, goofiness. But again, let’s go through this. So, VlogEasy, If you’re filming on your phone. It jump cuts and only films when you’re talking. It’s amazing, and you can drop in video clips and make your message silly, fun, powerful. You’ve got Movavi for basic editing. I store everything on YouTube, It’s a no brainer. But you gotta have Canva to make cool YouTube bumpers, graphics. This graphic right here, that’s on the screen. This graphic was made by Canva. I went in here, I put Content Creation Hacks. I typed this all out, I picked the fonts. I dropped the logos in. I removed the backgrounds with remove background, so I could drop them in here on the screen. That’s a picture of me dropped in. This is it guys, It’s all done through these tools. They’re all in my favorites now. And again you learn these over time, if you like playing the game. But now, so the last piece of this stuff is the green screen, right? Check this out. I’m gonna get rid of this, boop. All right, bye green screen. Oh, it’s hung from the roof above me, right there. Look camera, oh, it can’t go up any higher. I just bought the one that you hang from the ceiling. And then I put it there, you’re done. And then you just select green screen in StreamYard. And I’m gonna turn it off now. ‘Cause it’s gonna mess up stuff, but that’s it. But look, that’s why I wanted to have the green screen. ‘Cause when I show some of this stuff, that one looks great, right? This one, kind of good. This one, you still, it’s going to get, Deadpool may mess it up. My point is, friends, this is the stuff you learn over time. And these are the hacks that are important. Now, if you’re watching this in the future or watching it now, I have something for you. I wanna send you some videos. All you have to do is type in #bypassed into the comments. Right there, I put it in the screen so you can see it. No, no, people are doing bypass. It’s my fault, I don’t enunciate enough. But if you type in #bypassed, I’m gonna send you eight videos. You’re gonna talk to my chat bot. I got nine videos to send you. If you’re on LinkedIn you can’t type in #bypassed. It’s a Facebook Messenger thing. You gotta find the link that I’m gonna drop in there. Click the link. And now you’ll be able to hit in hashtag bypassed. And talk to the messenger bot, it’s all on Facebook. But I’m gonna send you nine videos. I’m gonna send you these nine videos that’ll help you do the things I’m talking about. Learn how to play in this game because it’s easy. It’s easy, once you learn how it works, and it’s fun. I’m having more fun than ever before because now I get to goof around and showcase to you guys The stuff I wanna showcase when I want to show it. This is the power of technology to enhance your message. Again, stay authentic. Alonzo, it will not work in, my man, it will not work in LinkedIn. I’ll send you a link to it. Because it’s a messenger bot for Facebook. We get lots of my views from Facebook. But I appreciate you, dude. Yeah, this is the stuff, and it’s fun. Join my text community, I’m gonna give you more stuff. Again, my whole goal, my friends, is just to advance our industry forward. That’s it, I wanna push our sales people forward. I wanna push us into the digital space where the customer is. So that we have a chance to engage our customers the way they wanna be engaged in the place they are acting in. Where they want to show up. And this is where you need to show up. And it’s so easy with all this technology, it’s so fun. It’s all available to you. And I hope you found this conversation helpful. So I’m gonna wrap it down. But I want to give you some last pieces of advice. Don’t overdo it, man. Like just have some fun with it if it’s fun. But don’t think you have to overproduce your stuff in order for people to listen. That’s not true. That’s not true. Produce your stuff, make it fun. If it gives you life, If it’s fun for you. If you think this is crap and it’s inauthentic, then don’t make your voice match mine. Go be your own voice in the community. Michael, thank you, dude. We’ve gotta jump on another Zoom soon and just share some more collaboration, bro. That was fun that one time. You gotta, don’t overproduce your stuff. You’ll lose your authentic voice. But at the same time, if this makes you happy, like it does for me, then go all in and goof around. And have fun and turn yourself into a potato. And don’t take yourself so seriously. And you’ll watch the community respond. It’s my most important encouragement to you. But if you wanted to know how to do all the tips and tricks, now you know. Now you know and if you want to hit me up on Facebook with a #bypassed, I will send you nine video tutorials that I made just to give you guys some value. And if you wanna hang out with me and my text community. Boop! My whole goal guys is to give you value. To push the narrative forward. To drive our great salespeople into the future because I don’t want you to get bypassed. Have a wonderful day, my friend.

Modern Lending Podcast | Bill Hart

Executive coach Bill Hart joins us on the Modern Lending podcast to impart some knowledge unto us on what he does. His latest video Get off my Lawn made me laugh out loud and we will touch a little on this vid!

In this snippet of the Modern Lending Podcast…

  • Video will help you change the trajectory of your career
  • The same headspace you get with a person will be filled by video
  • Put in some thought to how you show up on your video
  • It doesnt take much to put out content

Episode Transcribe

[Alec] What’s up friends and professionals? We are live again! Happy Thursday! Another live Modern Lending Podcast coming at you. I so appreciate everybody that pauses a little bit of their day to hang out with us live. I know I get a ton of views and a ton of downloads on this stuff as it all rolls through the podcast world. But man, just the fact that you’re taking a minute to hang out with us live, I hope it doesn’t disappoint. Today, really excited, man. Even in the green room before this went live, I’m so pumped to bring on executive coach, Bill Hart. Now this guy has such a passion for leading our industry, our great professionals, our salespeople into new territory, pushing boundaries, making people feel uncomfortable by doing it himself which is what I love so much. I love people who are practitioners, who are in the space and being like, “Come with me, come into this world.” And here’s the story. I wanna show a quick video before I bring him on about why I had to have Bill come on and connect with us. First of all, I wanna show a video that he put on in about six years ago called, Mikey, what was it called? Yeah, “I feel like I know you”, so let’s pull down the overlays, I wanna play this video and then I’ll bring on Bill. Wait for it, here we go.[Bill] I feel like I know you. That’s the result of watching somebody on video that you may never have met. And I can tell you this firsthand because my video blog, which I’ve been doing for a few years now as a direct result of reading Gary Vaynerchuck’s book, “Crushing It!” a couple of years ago really sold me on the idea of video. And it’s always been a comfortable thing for me and it’s an easy way for me to do my blog. Rather easier than typing. What I do find, though, is that when I’m out speaking to an audience, it happens every time. Somebody comes up and says, oh yeah, that thing you talked about or, man, that thing, and you know this, right? In social media, there are lurkers. You may be a lurker! Meaning you’ll read it, you’ll view, but you don’t hit like, you don’t comment and you just view. And what I’m realizing is there’s so many more people out there that are watching my stuff than are actually commenting on it, and the end result is they tell me, “I feel like I know you.” So, here’s the thing. The vast majority of people that view my videos are in the sales or sales[Bill]leadership business. And think about how much of an advantage it is for you when somebody that you’re calling on, someone would wanna build a relationship with, someone that you’re trying to do a transaction with, feels like they know you? Why aren’t you doing video? It’s so easy. This is my iPhone. I shoot all my video on my iPhone. I could use my Nikon D5100, set it up on a tripod, it looks fantastic. But you know what? I can knock this video out in three minutes, post it in five, and it’s done. Why aren’t you doing video? Do it. People know what you look like when they meet you at Starbucks. They know; get over it. Do video.[Alec] This is what I’m talking about. I saw this and then it was from six years ago, six years ago! This guy was bringing real talk to the industry, and so let’s not wait any longer. Let’s bring on Coach Bill Hart and rock and roll. Yes, sir. Why aren’t you doing video? By the way, how is it that you don’t age? I went to your YouTube channel. You haven’t aged in a decade, bro! I need secrets.[Bill] I don’t have one. I’m pretty sure I’m aging. You don’t hear me when I get up off the floor. I’m groaning and grunting more than I ever have. So the nice thing is when you go gray early, you look like that for a protracted period of time. So there’s that.[Alec] Well look bro, Bill, I’m so happy you’re here. First of all, I know you saw my message after that video because I was like, dang it! One of the things I’m personally impatient about or sad about for myself is I didn’t start playing this game like you’ve been until a year and a half ago when I really got serious and I realized, holy crap, there’s opportunity here and I’m missing it. And yet, there you are in 2014 being like “Make a video” and poking people in the face. And it’s my favorite thing ever. Yes, what’s up Chris? So, man, take me back for a second, ’cause I have so much stuff to talk to you about. But I went and YouTube[Bill]dove your channel. Kind of like I do all my stalking right before, I wanna see everything.[Bill] Nice.[Alec] And you’ve got 10 years of video content in your YouTube channel. How did you get on that trend back then? What pushed you into this world?[Bill] Yeah, so I mentioned it in that video, it was Gary Vaynerchuk’s first book, “Crushing It!” and back then he was challenging people to start doing a vlog. Like a vlog was a thing, right? It was a video blog and so that’s what I did. It was just much easier for me to record video than it was to type. So I had a website, the same website that I have now, coachbillhart.com, but back then, it was all my videos would just scroll through and that was the way that you would consume content and it was all because of Gary V. So that’s where it started, man. I went and looked this morning and you have it. But I went and looked at the very first video that I did intentionally, which was different than a camera sitting in front of me, giving a talk in front of an audience. And it was me talking about one of my clients and I was talking about two products that don’t even exist anymore. I was talking about Talk Jet, which is my old interview series that I used to do with realtors that I did for 20 years that were used by lenders to create relationships. And it was Eyejot, which was sort of an I’ll[Bill]fated effort to get into BombBomb’s space, which they now own. So that was my very first like, hold the phone at the end of my arm.[Alec] We’re gonna show it, we’re gonna show it.[Bill] Nice![Alec] ‘Cause I want people to understand whether you were afraid or not or insecure or not or whatever it was, you still put the camera in front of your face, you held it with your hand and you contributed a message to the world. And that was in 2000, what you say, nine?[Bill] 2009, yeah.[Alec] 2009![Bill] Yeah.[Alec] I’m jealous, ’cause I know[Bill][Bill] Did you even have a driver’s license in 2009?[Alec] That’s fair. Come on, bro![Bill] What?[Alec] I’m not that young.[Bill] Oh, okay.[Alec] I’m young, but .[Bill] Fair enough, fair enough, yeah. That’s where it started, man.[Alec] I wanna play it, I’m gonna play the video. I’m gonna play the first video, you were talking to Josh Mettle, you sent a message out. Let’s hit it up, Mike. I want people to see the first time you jumped out in 2009.[Bill] Josh Mettle in Salt Lake City, Utah, is currently closing 25 to 35[Bill][Alec] Good[Bill]looking man, by the way, Josh Mettle.[Bill] The majority of those purchase transactions. And when I asked him why that was, he said there are two primary reasons. There’s a lot of things that he does well, but number one, he said it was Talk Jet. It enables him to send out something each and every month that allows him to connect with his realtors and builders about something that is deeper than just rates or programs. Number two is he sends out a weekly, weekly video email through Eyejot. Check it out at www dot E[Bill]Y[Bill]E[Bill]J[Bill]O[Bill]T dot com. The beauty of this is it’s a two[Bill]minute or less[Bill][Alec] All right, I got the cut sign. But this is good stuff, dude![Bill] To connect with his real[Bill][Alec] This is the real talk! This is you just holding the camera and sending a message, and there’s so many people out there who are terrified of that. Mainly for some of the reasons like the shaky camera and the things that you didn’t, you were like, we’re just going live, we’re just gonna do this thing.[Bill] Yup, yup. So that’s the first thing I noticed is the shaky camera. It’s like, oh, that’s horrible! And my lighting wasn’t good and I’m standing in my backyard and I’m using an iPhone with no microphone. There’s a lot of stuff about it that wasn’t great, but at the end of the day I jumped in and that started my process of committing to video. I’m telling you brother, this just for me as a coach, this changed the trajectory of my career because it used to be that my visibility, my brand was created when I was on stage at Sales Mastery in Palm Springs, back in the days when it was in Palm Springs. And because I had worked with Todd Duncan and Building Champions out of partnership with Duncan, that was my branding opportunity, so everybody knew me from Mastery. Well, Todd, appropriately gets into coaching and we no longer have that partnership and I’m not invited to show up on stage anymore and I totally get all of that. But that’s when it hit me that I could just control this on my own and so I don’t know; if you’re a loan originator right now, Alec, and you’re used to walking into real estate offices and doing lunch and learns, which God forbid, can we please just put a fork in that and never ever call that that anymore? But you know what I mean?[Alec] You gotta rename it,[Bill] Right, there’s a lot of clever remakes on that. But I just think, lunch and learn, seriously? This is so 1995, come on, let’s do something different. Anyway, whatever it is you were doing live with people, whether it was at a Starbucks or a restaurant or a golf course or their real estate office, we can’t do that right now. Most of us around the country, you can’t do that right now. But what we can do is what you’re doing, Alec, and you do it masterfully, man. Your stuff is really, really good and I think I told you privately, so I’m just gonna go on a little sidebar here, but I think I told you privately what you’re doing is what I actually coach my leadership clients to do and I call it gravitational pull marketing. It’s like you make yourself so interesting with the loanDepot brand that my guess is you actually end up having conversations with people because they feel like they know you. Am I right?[Alec] Yeah, and it’s so funny, Bill; we all have our own journeys on this and I love hearing yours because the comment you made that I think everyone either heard or maybe I want them to hear again, which was this video game changed the trajectory of your career. And I really want people to hear that because to your point, we’re under a whole new set of guidelines and restrictions. We can’t do what we used to do, we can’t operate our business the way we used to do our business. And by the way, I’m seriously thankful. I’m seriously thankful because the whole time we were doing business as usual, the local mortgage professional was getting crushed and beaten up and they didn’t know it. Or they did know it or they didn’t care or they didn’t know how or why or what was going on because the entire country, all of us as human consumers, have gone internet[Bill]first, have gone digital[Bill]first, and that’s not where the local pro tends to be. They tend to be down in their community behind a real estate agent. And all of a sudden, now that’s not where the customer’s starting. And to your point, if it changed the trajectory of your career, it’s definitely changed the trajectory of my career and I want that for so many other of the great local mortgage pros out there who are really experienced, really talented, really capable. And I want it for them too. And that’s why I wanted to bring you on and I wanted to have you give a chance to share your story because you’re still producing content. And it’s fantastic. It’s fantastic messaging.[Bill] Thanks, man.[Alec] You’re still driving yourself forward and I wanna play “Get off my lawn” at the end here, ’cause I literally cried laughing hysterically. I fell out my chair on the ground. I was so happy about it. I was just like, thank you for sending Bill to send this message.[Bill] Nice.[Alec] So you’re coaching people actively in this process today, you’re pushing people out of their comfort zone into video. Share some high level stuff about what you’re bumping into, what’s been your experience, how are people responding?[Bill] Okay.[Alec] Share a little bit of that.[Bill] So, here’s the biggest thing that people run into with video is they don’t like the way they look and they don’t and they don’t like the way they sound.[Alec] 1,000%, 1,000%.[Bill] So I have some bad news for you. That’s the way you look, that’s the way you sound.[Alec] Thank you everybody.[Bill] Later, bye[Bill]bye. Sorry, I mean look, you can throw filters on and little bunny ears, and blips and eyes on Instagram and filters, but come on, here’s the thing. When people meet you, they see you. In my head, I’m probably 38 years old and have dark hair and no wrinkles. So when I watch a video, I’m like, “Is that my dad? How’d that happen?” But at the end of the day, what I realized is that little bit of pain, Jim Rohn famously said my favorite quote of all time, “We must all suffer from one of two pains: the pain of discipline or the pain of regret. The difference is discipline weighs ounces while regret weighs tons.”[Alec] By the way, Niki online is saying, that’s the truth. That’s the truth, just nailing the truth, yeah.[Bill] Right? So, here’s my point as a coach: it’s gonna hurt either way. You’re either gonna experience the pain of not doing it, the pain of regret, or you’re gonna experience the pain of just stepping into it and doing it and what I know is Dave Savage is probably the one that taught me this the best with his whole thing with Mortgage Coach, it’s like, look, do 20 TCAs. If you’ll do 20 total cost analysis, just do them to the friendlies, do them with your family, do it with realtors. By the time you record 21, you’re cool with it now. So I would say the same thing; the best advice I could give somebody, Alec, is just start doing this with your friendlies. You don’t have to push it out onto social right away if you don’t want to. Do one and send it to Alec, send it to me, let us give you some feedback on it. Send it to people that you work with and let people call you out on some of the things that I’ll talk about here in a minute about, your background I mean, Alec’s background didn’t happen by accident, correct?[Alec] Nope.[Bill] Yeah, well neither did this. And if you saw that video I did nine years ago, I was in my backyard. I’m in my backyard. I still shoot in my backyard and nine times out of 10, my dog Lola is running around in the backyard somewhere in the background, I should say. And I’ve kind of just gotten over that, like, whatever, I don’t care. So yeah, that’s what I would say is the biggest enemy for most people is I don’t like the way I look and I don’t like the way I sound.[Alec] But you know what’s crazy? Is there’s such a disconnect mentally because I’m sure you bump into this when you’re coaching people. I’ll sit down with somebody and be like, “Do you love to meet face to face with your customers?” And from a local professional perspective, many are like, “Absolutely, it’s my bread and butter. I go to closings, I love it. I love sitting down with them upfront and do the prequel because I can see them, they can see me, we build rapport.” And I’m sitting here like, hello? Like, can you connect? Do you see the, the thing that’s the connection? Like you can do it, but you can’t, this is not; it’s crazy, the disconnect![Bill] Right? Yeah, a 100%. So, go ahead, finish your thought.[Alec] No, I just, it’s all the things that you get face[Bill]to[Bill]face physically. There’s still that similar transmission that’s happening now. It’s not the same, it’s not, you’re not[Bill] I think you’re right, but here’s what I think. This is just my opinion, I’m not a psychologist so I don’t know, but here’s what I think. I think I have a marker that’s not working. It’s gonna make it so much easier if you can actually see this, so just stand by here. I think that we all have a box in our head. So with Alec, I’ve got a box in my head and if you and I hang out someplace and we[Bill][Alec] Mine’s a lot smaller, A little tiny box.[Bill] But if we have a live meeting, I think my brain says, yup, check, I hung out with Alec. Here’s what I think though, and I recorded a video on it somewhere out there. I think that the same box in your brain has the check mark in it when you meet via video. I believe that with all my heart. And so here’s what I know when I watched your, was it yesterday you did the video about how you’re showing up in Zoom?[Alec] Yeah, and I’m yelling at everybody ’cause I got all fired up.[Bill] So good though, you guys. Look, if you’re watching this right now and you’re saying, “Well, my house is a mess and I don’t like it, so yeah, I never turn my camera on”, well, you’re essentially not showing up. You’re just not there for the meeting. So what I would ask you to, here’s what I would encourage you to consider when it comes to Zoom. There’s so many different permeations of video, right? I can do BombBomb, I can push video out onto social, I can be on a Zoom call; there’s so many different ways to utilize video. But Kristen Marino, a woman on my team who is at home, like everybody else, little kids; we connected on a Teams called other day. There’s another place where we can meet. We connect on the Teams call the other day and she’s got this beautiful, clean background with a pattern behind her, and I’m like, “Wow, nice studio!” And she said, “Oh, you’ll love this”, and she pulls it back and it’s a shower curtain. And behind her is her garage with exercise bikes and equipments and cans of oil and just all kinds of crap. All she did is she got a ring light and a shower curtain and her husband put it on a bar behind her and she’s like done! So you guys, stop it, find a place to create a little studio right now ’cause it’s what we need.[Alec] And I was ranting on yesterday, Bill, and you’re nailing it. It’s not about this and the mic and this stuff isn’t about me. This is about me to you.[Bill] Totally.[Alec] If other people matter, then you need to show up in such a way they can hear you and see you so that they can engage you. ‘Cause it’s not about you, it’s about them and their experience. And I’m watching people, great people, actually get destroyed by this medium.[Bill] Oh, absolutely.[Alec] Their authority, everything’s coming down because either they’re not willing to learn it, which I don’t think is the truth, I just think no[Bill]one’s telling them.[Bill] Agreed, so let’s tell them, right. Let’s tell them. So, look, you guys, like get past your inner critic. If you’re making notes or if you can just register this in your head, if you’re driving or whatever; you gotta get past your inner critic.[Alec] How?[Bill] Yeah, well, you jump in, right? You just jump in, you start doing it. If I was coaching you, I’m doing this for clients right now, I’m not gonna let you off the hook. You have to do a video, I don’t care what the topic is, send it to me via text. This doesn’t need to be overproduced, I just wanna see a video from you. And then let me critique it because I love you, right? I’m not gonna hammer you because it’s gonna make you feel bad. I’m gonna tell you, hey, this angle is not good. Looking up somebody’s nostrils, bad idea. The fact that you have a ficus tree behind you and a blank wall, it looks like you’re in an Al Qaeda video and you’re gonna have your head cut off. Let’s give some thought to our background, our lighting, our microphone, what you wear. I’m dressed up today. I’m a T[Bill]shirt guy.[Alec] You look good.[Bill] Thanks, brother. I’m wearing an actual golf shirt with a collar. Think through what you’re producing. So we can go there when you want, but I wanna help people with, what camera do you use, what microphone do you use, what tripod do you use, What are you using for headphones? That stuff matters, but you don’t have to go crazy with it. You could producing video today.[Alec] No kidding, with your phone, but I wanna hit one thing and then I want you to go, ’cause I know you have props and I wanna see the props, I’m big on props. But one of the things you said that I want everyone to hear again is the power of having a coach, because no matter what I say or Bill says on this podcast, you’re hearing it, and you’re like, “Absolutely, I know the truth. I know I have to be doing it, I know I need to be doing it”; and yet we still don’t do it, we still don’t execute, we have a thousand excuses, and this is where the coach comes in to hit you on the head with love and hold you accountable and give you encouragement. If you’re struggling and you’re not able to push through this, hire a coach. If you think this is this important that you are missing out on the digital gold rush, the chance to get in front of humans at scale, if you realize you’re missing this, just call Bill. Find a coach and be like, “Okay, I’m ready, help me.” Because I do think we need help. I do think that if all of a sudden you can’t just be like, “I heard this and now I’m in, I’m starting a podcast”, or whatever. So I just wanted to hit that note, Bill, sorry.[Bill] I appreciate it.[Alec] ‘Cause it’s true.[Bill] So, let me make a comment about coaching, I appreciate you calling that out. And what you need to hear from me is I’ve actually not taken any new clients on. I’m really not, with rare exceptions. If it’s somebody who’s interesting to me that has an interesting story, they’re at an interesting place, they really wanna build something, I’ll have a conversation with that person because that’s fun for me, right? That doesn’t jack with my time block right now, but I’ve got a very small group of primarily senior executives and executives and very, very high producers. And that’s fun for me cause I’ve done this for 17 years, but by all means, reach out and I’ll refer you into my company. We’ve got a lot of great coaches and there’s a ton of great companies. You just need somebody to come alongside you, but what I was gonna say about coaching, Alec, is Coach Tom Landry at the Dallas Cowboys, very famous coach, probably up there with the John Woodens of the world, famously said years ago, a coach is someone who helps you to see what you don’t wanna see, that helps you to become who you’ve always known that you could be. That’s really what effective coaching is in my mind. In my opinion, you don’t need somebody to coach you on their system. I just don’t think that’s necessarily the thing to do. My conviction is, my experience is a coach should come alongside you and help you gain clarity on what you want. Like where do you wanna end up? What does that look like? Give me that dream house. Let’s figure out how to build it. Then come alongside them and help them to do that through ideation and accountability. But I just feel like when coaching is so formulaic, it’s like, “Oh right, I’m gonna learn the whatever[Bill]method.” Cool, if that’s what you need. But my experience is most people don’t. That’s just a little too prescriptive in my mind.[Alec] Thank you for sharing that. Good insight, great insight. Alright, so let’s break down some of the props you got. What’d you bring? What’d you bring to the loft today?[Bill] Well, okay. So, let’s talk first of all, about the camera. Now, that video that you saw was probably on a, what did they call, flip camera; do you remember the flip camera?[Alec] Yes, absolutely.[Bill] So the flip camera was a, it looks like a ring doorbell. If you go outside and you look at the first generation ring doorbell, that’s what a flip camera looked like and it had a USB, remember a little 90 degree USB, and you’d plug it into your computer. That’s probably what that video was shot on, so that’s what it started on. Then, all my stuff was iPhone after that and it still is except for a brief window, where I talked about in that video you showed where I was using a DSLR and the beauty of the DSLR, a digital single lens reflex bad[Bill]ass camera, Pentax, Nikon camera; is you’ll get that soft background with the depth of field and it’s like, oh, that looks like film, man, that looks really good. But here’s the problem with it. The problem with it is by the time I get everything fired up with that camera, I’ve committed too much time. So, the iPhone to me, absolutely, or the Android, if any of you actually have Androids, I don’t know what that’s about, but whatever.[Alec] I always tease it and they get really mad, so be careful.[Bill] Well, it’s the vast majority of the market share is why, so, but iPhones are like, dude, they’re simple, they’re intuitive. You remember the old ads slogan, they used to have an Apple, it was like, it just works.[Alec] Yeah.[Bill] It does. So that’s what I use. I use the forward facing camera for obvious reasons. The camera’s facing me so I can see myself in the frame.[Alec] It’s not obvious, I have people asking so break down why you have the camera facing you so you can see it.[Bill] Great point, so that’s on the 11 plus, those are the rear[Bill]facing cameras and they’re fantastic. That’s the whole reason that I have this camera is it’s killer for that kinda stuff. But when I’m shooting myself, I use the forward facing camera because now I can see myself. If I reverse it like that, if you can see that, now I can see myself. Now, one of the little known things that it just drives me insane, you guys, know where your flippin’ cameras is. On this phone, the camera is here. So there’s nothing worse, Alec, than the person saying, “Hey, let’s grab a selfie!” and that person is looking over here like. It’s like, hang on, the camera’s over here. So know where your camera is. Why is that important? On video, right now I could be looking at you. If I looked at you on my screen, I’d be looking right there. Does that not look like I’m not making eye contact with you? I’m not making eye contact with you. So what you’ve learned to do, what I’ve learned to do is I’m looking at the camera. So in that way, Alec, when you see it, it feels like I’m making eye contact with you. I think that’s really important.[Alec] That’s a wonderful[Bill][Bill] Yeah, that’s what I would say about the camera. The other thing is I recorded the video once, called “Audio and video matters.” Now, think about it, you guys. I do this with golf instruction videos all the time. So I’m an avid golfer, improving, enjoying the process. I’m voracious in terms of going to YouTube to find tips to improve. So every once in a while, I’ll bring up a guy and they’re typically in England or Ireland and he’ll be 14 feet away from the camera, steam coming out of his mouth ’cause it’s England or Ireland, it’s cold. And he’ll be saying, “So, what I want you to do is I want you to grab the club and I want you to hold it like this.” And I could barely hear this guy. And then I’d bail away from the video because the audio is so bad.[Alec] Of course.[Bill] Your audio with that mic, which I think is new for you, is ridiculous. You sound like a disc jockey and could make money doing voiceovers right now.[Alec] Yeah .[Bill] So, if you don’t wanna spend that kind of money, here’s what I’m gonna ask you to do. I’m gonna send this to you ’cause I don’t have the name of it in front of me. It’s a Shure, S[Bill]H[Bill]U[Bill]R[Bill]E. And this mic on Amazon is under $200 and here’s the beauty of it. So here’s what you need to see. There’s the mic, little condenser mic, really bad ass microphone. This little wind guard is designed to protect from the the wind noise when you go outside. Here’s the beauty of it. You plug it into the end of your iPhone, now check this out. It angles, whoops, when it doesn’t fall out. It angles 90 degrees so that that microphone now when I’m recording is pointing right at me. I don’t know if you can see that, but it’s pointing right at my mouth. I use this for all of my videos and the “Get off my lawn”, this is the mic and I was probably six feet from it. This thing was on a tripod attached to a ladder. That’s the way I shot that video in my front yard. By the way, we’re gonna show that one later But I want people to understand the mic matters. Now, if you don’t wanna spend 200 bucks,[Alec] No, no, hold on.[Bill] If you’re known, you’ve got one of these dangly white headsets.[Alec] Right here, guys.[Bill] Here’s the beauty of this. When you use this, Alec, that’s the microphone right there. And when you’ve got that in your ear, your microphone now is right where you want it to be.[Alec] Yep.[Bill] So it’s actually really good. If you have nothing else, at least do that, it may not be the prettiest presentation. And the last thing I’m gonna share is the tripod that Dave Savage referred me to a year ago. And invariably, when I get a referral from Dave, it’s always something good, whether it’s person, equipment or a website, it’s like, “Oh yes, I need that.” So this thing, and I’ll send you both these links. So is that okay? Can you post them somewhere so people can find these later?[Alec] Yup, absolutely. Yup, can you hear me?[Bill] Can you do that? Why can I not hear you?[Alec] I can hear you.[Bill] You can’t hear me?[Alec] No, I can hear you.[Bill] You can hear me?[Alec] Yes, absolutely.[Bill] But I can’t hear you.[Alec] So, I think Bill’s… Mikey, throw the link up back in for the Shure portable iOS microphone. I wondered why he wasn’t hearing me.[Alec] This guy right here knows what he’s talking about. And so this is the mic that you all should buy for your phone if you care about having good audio. And I’m telling you, Bill’s dead[Bill]on. Having reliable, good audio in this medium is absolutely crucial because if you don’t have it, your audience can’t hear you.[Bill] How about now?[Alec] Yeah, you’re loud and clear with me.[Bill] Sweet. So I don’t know what just happened.[Alec] This is the name of the microphone right here on the screen for everybody that we plugged in.[Bill] MV88, yup. Yup, this one I don’t know the name of, but maybe you could find it. So this is just the easiest tripod in the world and it becomes a selfie stick. No, I don’t use that very often, but every once in a while, if you stabilize it against your hip, it’s actually a great way to shoot if you’re outside or something, a brilliant tool. And at the bottom, obviously it opens up and it’s got a button here in the front that’s Bluetooth that allows you to, this is a very minor thing, but it’s gonna help you later in terms of editing. You can start and stop through the handle the video. So you don’t have that weird… hey, I just wanted to tell you that thing! You can eliminate those things in the beginning and the end. So those are my props.[Alec] Beautiful, and by the way, it’s so simple guys. And I’m trying to give you a little bit of grace here. You don’t have to have the $300 Shure mic. You can have your iPhone and your headset[Bill] Totally.[Alec] And a stupid selfie tripod that you can find on Amazon for however many bucks.[Bill] Totally.[Alec] So I wanna show that video that you made with the ladder and the Shure mic and this is one of my favorite videos of all times, so let’s queue up Mikey. And let’s play “Get off my lawn.” And then I wanna understand from you where the inspiration is.[Bill] Hey. If you’re in the mortgage industry and you’re experiencing record months and personal bests, quit bragging about it. You haven’t done anything to deserve it. you just showed up. You don’t see me standing out here saying, “Hey, it’s a sunny day. I did that.” I didn’t do it, I just showed up. If you wanna brag about something, build something special right now. Build a better team, build purchase business, create your leads and track them convert at a higher rate. If you didn’t do anything, you’ve got nothing to brag about. Get off my lawn.[Alec] First of all, where did inspiration come for this? Where did it come from? Were you just watching the whole thing and just losing it?[Bill] Yes, yes. Because I get so much input every day, like all of us, and so much of my feed, my social feed is in the mortgage industry, I just keep seeing people saying, “Hey, record months, record months, record months! We’re amazing, this is incredible!” And I’m like, “Okay, you have to stop. This is not you. You happen to be in the business, good for you.” And I thought I’m gonna go grumpy old man on this. and then I thought I’m gonna channel my inner Clint Eastwood in “Gran Torino.” Now, he does it with a shotgun, if you remember. Actually an M1 carbine. But yeah, I just thought, why not? I have the gray hair, I’ve earned the right to do this and so I’m just gonna say what everybody else is thinking, and so here’s my point. Don’t miss this. If you’re in the mortgage industry, I am not saying to you don’t be excited and feel blessed by this opportunity. Be excited, feel blessed, but stop bragging about it, right? Brag about something when you build something special. Like I said, if you build a team, if you’ve got a diversity of lead sources, I had a guy show me his, he showed me online the other day, pulled it up on the screen on a Zoom call. He said, “Hey, here’s my pipe” and what he was excited about was the volume. What he didn’t realize was I’m looking at it and it’s a circle, it’s a pie chart and it’s 93% refi. What? What?! Dude, you’re gonna have a “Thelma and Louise” moment where you’re gonna go flying off the cliff going when the market shifts, because it’s like, wow, nobody’s counting. I don’t know what happened, what happened to the business? So that’s what I’m saying, use this opportunity. Dude, pay down debt. Pay down debt. Don’t spend money right now. That’s a really bad idea in my opinion. Wherever you are in this business right now, now is a wonderful time to get control of your finances, pay down debt, start saving some money, invest in things like this. Invest in video, go to Kyle Draper service where now I’m using it, you’re using it too. I think where all I do is I just literally record the video and for whatever it is, 400 bucks a month, they now produce my videos. They know how I edit them, they know how I create them, they create little graphics for me around the video messaging. So there’s “Get off my lawn” graphics now that go along with that video message, they upload it to YouTube. Invest in that, invest in mortgage coach. Now’s the time to say, I need to double down on my professionalism so that when this market shifts, I’m one of the survivors, because what we know for sure is right now, it’s like there was an earthquake in the San Fernando Valley this morning, for those of us in California. When there’s an earthquake offshore and a tsunami is gonna hit, the water gets sucked out from the beach, weirdest looking thing. Then the tsunami comes in. Folks, I’m here to tell you the water is getting sucked out of the beach and you need to be taking advantage of this opportunity right now. I’m not saying doom and gloom, but I am saying what I see with the people that I’ve coached over the years, they use opportunities like this to build teams, build infrastructures and build systems that will serve them longterm. So now you have a sustainable business. That’s the message.[Alec] And by the way, if anybody needs a reminder of the seriousness of what Bill’s talking about, you just have to have a little bit of memory and go back to 2018 when things were gonna be really bad.[Bill] Yeah.[Alec] I mean, people forget Q118. It was ending.[Bill] Totally.[Alec] Retail companies were selling, banks were shutting the retail arm down, major builders were selling their retail arm. I had mortgage companies in Southern California just closed. A bank just to be like, nah, we’re done with mortgage and just shut it down. Not sell it, just close. And the warning signs were everywhere. And margin compression was gnarly, there wasn’t enough volume, and everyone was realizing, holy crap, this is happening, and now we’re in this environment and people’s memories are so short. Do you remember you were almost out of business? Do you remember you had no volume? And you were going back to school or something? And now, Bill, I love the warning ’cause I think people aren’t paying attention ’cause we’re busy.[Bill] That’s exactly it. That’s the thing; is because I’m so busy I don’t have time to think about this thing. Which is why I recorded the video that aired yesterday called “The tale of two bike shops.” I don’t know if you saw that or not, but the message was wow, one bike shop near me went out of business last year pre[Bill]COVID because they didn’t, I don’t know the specifics, but obviously they didn’t capitalize on it. They weren’t there to capitalize on it. Another one I walked into is like, holy crap, these people are selling $5,000 bikes all day long,[Alec] Yeah, all day.[Bill] What’s the difference, right? What’s the difference? So if you’re in the mortgage business and I’m talking to you, like I’m talking to you right now, I’m not kidding. Get control of your finances, start saving some money, start paying down debt and take 5% of your week, every week, 5% of your week and invest in your infrastructure. Now’s the time to start tightening things up, looking at the systems and the tools and the structure that will serve you longterm when this market shifts, ’cause it’s going to shift at some point.[Alec] So I wanna do a micro pivot to another topic here because it’s in the same vein, but it’s super relevant. And it ties back into the overarching theme we’ve been having a discussion about, which is the power of video, digital connections, social media, putting yourself out there. And you have a video pinned to the top of your YouTube channel. And it’s a video that you produced about two years ago, maybe a little bit around two years ago, and it’s still making an impact. And I’d love for you to describe what just happened with it. It’s an older video and I want everyone to just take a pause, stop doing emails for two seconds. Just listen to the impact of this event from a two year old video and pay attention to what that could mean for you in a video you did two years ago that could be living on your YouTube site. So, what’s the background of the video, Bill?[Bill] So well teed up, great job. So, if you just Google, you don’t even have to do a YouTube search; just Google “Shoulder taps”, “Bill Hart shoulder taps.” So the shortest version of the story I can tell you is my wife, Toni and I are at California Pizza Kitchen, we’re sitting across from a woman who’s sitting there waiting for more people to show up. And eventually you can see her daughter and two grandkids show up. And it just hits me that, look, I’m not preaching, so I’m gonna talk about God here, but just whatever your belief system is, here’s what happened to me. On my mind, I’m starting to think, “You need to tell her how lovely she looks” and this woman’s probably 65, 70 years old. I don’t mention anything to Toni. Toni gets up, walks out, assuming I’m walking right behind her. And as I go by, I just kind of leaned down and I said, “Hey, if nobody’s told you today, you really look lovely today.” She tears up and she says, “That’s something my husband would have said. And he passed away a year ago.” I’m tearing up, she’s tearing up. She stands up, I hug her. That’s it, I walk out. Toni’s like, “What happened?”[Bill] You’re crying.[Bill] Right? I’m like, “I gotta tell you this story.” Anyway, so my wife, who is always amazing to me, she brings so much more to my life than I would bring on my own; she said, “You oughta share that story.” So, I share that story. Now I have shaved my head for a friend who’s going through cancer, so when you see the video, you’ll see me with a shaved head and a Rodan + Fields T[Bill]shirt. For those of you that know anything about Rodan + Fields, it’s a skincare company. My daughter does very well in that and I just happened to be wearing that T[Bill]shirt that day. But it’s got a lot of legs because of that. I have R+F people reaching out saying, “Love the T[Bill]shirt, nice work!” Well, here’s what I didn’t expect, you guys. You’ll see on YouTube it’s got, I don’t know, 23,000 views or something, which is a lot. What I didn’t know is I loaded it originally and organically on Facebook. And if you see it on Facebook, it has 20 million views. 20 million views. So every week, as a matter of fact, nearly every day, I get an email from somebody and sometimes it’s just a little innocuous, “Hey, loved the video, thank you.” But sometimes it’s like what happened yesterday, and this is the woman that’s the director of marketing for Travelzoo; talk about random. And she said, “Hey, we’re doing an event in California, looking for a keynote. What would you charge for a 45 minute talk? We just think that contract.” Like, what? That happened simply because I had a message, which we could argue is like, well, that probably isn’t the ideal business message. Agreed, but it’s one that’s just living out there, it resonates with a certain group of people, I think it shows my personality, I think there’s an approachability that comes through that. So I really wanna encourage you guys. A lot of people really struggle, Alec, with content and the idea of what am I gonna talk about? What’s valuable to people? And I so just wanna encourage you to just peel that layer away and just say, life. Life is what you talk about. Now I happen to, because I’ve been doing this for 10 years, I have this ability to marry stories with points that I wanna make in business. I’m a coach, that’s what I do. I use analogies and metaphors all the time. But you guys, go follow people like Denise Donoghue, the Mortgage Nerd. Go follow people like Dan Keller in Seattle, Keith Collins in Sacramento, Ryan Hills, just outside of Seattle. Start following people that are producing content that is not always talking about seller buy downs and interest rates and 203 Ks and it’s like sometimes they’re just having a conversation about, “Hey, I was just talking to somebody the other day who’s a little frustrated with their house right now ’cause they’ve been on lockdown for four months. And they’re actually thinking they’d like to have two home offices.” Interesting conversation to have. You guys, talk about life. Talk about the things that occur to you. Had a friend of mine just post Joe Wilson the other day on LinkedIn. I don’t know if you saw this go by, Alec, it’s a good one. But he said his, I think it was four year old or two year old just came bouncing in in the middle of a video. It’s like if right now, you had a little one just come bounce in on your lap and he said, “I don’t know, there was a time where I probably would have, or my dad would have been frustrated by that and push him out of the shot. And maybe it’s time to embrace that and just bounce him on your knee and know that that’s reality right now, and it’s everybody’s reality.” People would understand that. So share about life would be my message. That’s my “Shoulder taps” message.[Alec] By the way, it’s probably the best message we could end on because when you talk about content, if people get fired up, if they realize what you’re saying is right, Bill, and they’re ready to get out there; the more that they hear you and realize humanity has a part in marketing because it’s not about marketing anymore, it’s about human connection.[Bill] Totally, man.[Alec] And so the fact that this is a great example of a piece of content Bill did ’cause he felt his humanity get drawn out, his spirituality get drawn out. He put it out into the world and now, two years later still, there’s ramifications coming down, there’s ROI on it. And I know for a fact, Bill, you never made that piece to get ROI. Your ROI was not even[Bill][Bill] No way.[Alec] You just said “I gotta put this out because it matters to me right now, and it could matter to somebody else.”[Bill] Exactly.[Alec] And all of a sudden that humanity touches other humans. We’re all humans![Bill] That’s it![Alec] Willing to work with you! Humans are gonna take your consultative service. They’re going to use you. We’re all humans. And so you have humanity with the marketing and then you realize that it’s not about marketing anymore. It’s about human connection, and Bill, you’re a master at this which is why I wanted to have you up here just sharing your viewpoint, sharing those videos. Because even on the “Get off my lawn” video, you can see that you’re doing it with love. It’s a funny video and you’re aggressive in it. Like you’re like “Get off my lawn”, but no[Bill]one would ever see that and be like, “Oh, Bill’s aggressive.” No, they’d feel like Bill is leaning in to teach me something here.[Bill] Cool.[Alec] And that’s[Bill][Bill] Mission accomplished, yup.[Alec] So Bill,[Bill] Yup?[Alec] we’re at the 45 minute Mark. I always kinda liked to round down with this comp, to hear your thoughts on this question. If you have sitting in front of you, which I’m sure you often do, a brand new originator to the business and next to them is a 30[Bill]year veteran of the business, very established, pipelines full; and they’re both local pros sitting down in front of you and they’re here to get a message or a consultation or advice. What do you give them in the minute, two minutes you got with them to send them out? What are you saying to them today in this timing, in this moment?[Bill] Wow. I would probably have two messages right now, and that would be get in front of your business. Get in front of your business. To your point, if you’re just busy all the time, it’s like can you picture the cash booths that they use on game shows with a clear Lucite phone booth with a fan on the bottom and there’s just cash and it’s like, how much money can I grab? So get in front of your business. And I think, most importantly, and I don’t think this is talked about enough, build your database and feed and water it like a book of business. If you’re relying on web[Bill]based leads and some other relationship and MSA, a group of realtors, then you’re always at the mercy of somebody else. Build your database. The people that I know that have been in this business a long time and do really well, have five, six, 8,000 people in their database. If you’re a loan originator right now and you killed it last month and you have 275 people in your database, you’re visiting the mortgage industry. You’re not in the business.[Alec] There it is, guys and gals. There’s the advice. There’s the nugget at the end. Bill, first of all, my last pitch for you, guys, just go follow Bill on social media. One of my favorite things to tell people when they’re like, what should I do? I’m like first go follow a bunch of people who you think are doing cool shit. And all of a sudden you’ll be like, you’ll learn through osmosis, you’ll get inspired.[Bill] Totally.[Alec] So go follow Bill, go hang out with what he’s doing. Bill, thank you for hanging out and spending time with me today, dude.[Bill] My pleasure, brother.[Alec] I really appreciate what you’re doing for our industry, man.[Bill] Thanks, man. Appreciate it, Alec, love what you’re doing. Keep doing it, you are an example to other executives in this industry right now of how to be relevant and interesting, so keep doing what you’re doing. I’m watching every day.[Alec] I appreciate you, Bill. All right, Modern Lending podcasters, thank you, guys, for hanging out with us today. If this brought you value, like, subscribe, share, and if you’re watching this in the future, please hit me up with a #bypassed. It lets me know you’re watching this later in your life. . Have a wonderful day, everybody. I’ll see you guys on the internet.

Video Calls…You’re Doing it Wrong

With everything going to digital and everything on a video conference call, are you presenting the best version of yourself? I’m going to take a deep dive on how to improve your video calls and it’s a lot of things we all forget to do.

In this edition of LiveTime with Alec

  • Do you have everything you need to show up to a video call.
  • There a few simple things you need to up your video call game.
  • Video calls are now a game of respect.
  • You may have all the authority in a subject but you may be losing that with how you show up to a video call.

Episode Transcribe

– Hey, what’s going on, everybody. Welcome to another LiveTime with Alec. Let’s get a little music going. I am super excited to be with you guys today, because we’re gonna talk about video conference calls, and why you’re terrible at them. Listen, there’s a solid truth going out there right now. We are buried in video conference calls. By the way, if you’re joining us right now, thank you so much, I love it. We are live on Instagram, we are live on YouTube, Facebook, Twitter, LinkedIn. Thanks for hanging out with me today. Please drop a comment. I’d like to hear where you’re from, where you’re hanging out with me today Cause we were talking about video calls, and I know you’re sick of them. You’re sick of them, I’m sick of them. They’re terrible. But man, are they part of our life now? Aren’t they? By the way, I got the new mic. I’m geeking out my little garage. Things are looking good. I almost tried to green-screen everything today, but I didn’t do it. But so, if you’re watching right now, throw me a comment. Let me know where you’re watching from. Thanks for hanging out with me today, and I’m gonna help you out today. Super like tactical day today. We’re literally talk about how to crush it on video calls. But I have to start with a little bit of a rant, a little bit of a rant. The first part of the rant is, are you sick of people on video calls Just not showing up? Here’s what I mean. Would you ever go to a meeting, and as the meeting starts you walk in on time, thank good Start there. But you’re like in your sweat pants and a hoodie. No, no, no of course not. Like when you go to a meeting, any meeting, you show up in like your professional business attire, whatever that means t-shirts are fine, blah, blah, blah. But you show up like ready for the meeting. You’ve got a pen and paper, you sit down, and yet on a zoom call when your colleagues are there, your boss is there, your boss’s boss, whoever else, you’re on the zoom call. You don’t even turn the camera on. Are you kidding me? Are you out of your freaking mind? This is a game of respect and your not playing it. Like it’s the same thing. I think about it in person meeting. Like, would you ever show up and like just stare off into the distance and be like working on stuff no, you’re gonna be staring at your boss or at your colleagues or your teammates. And you’re gonna be actually showing up, like you’re gonna be paying, attention and yet you think it’s okay in a zoom call. You think it’s okay in a video call to be multitasking while somebody is talking. Guys, this is about respect, pure and simple. And yes, is it a new skill? Yeah, but if you’re not playing the game and you’re not showing up. Do you see the message you’re sending? Do you see the message you’re sending on these calls when you show up and you’re just not even paying attention. your camera’s off, no one knows you’re there. You’re blowing it and by the way, if you’re in leadership and you jump on these zoom calls and your camera’s off, or you’re not paying attention, or you’re staring off into the distance or you’re emailing, you’re blowing it. You’re showing everyone on that call, that you don’t respect them. Now I know it’s a little harsh, I know. I’m not trying to like come at ya. I hope I’m not like, I know that’s making people feel like I’m aggressively attacking you, but I’m just telling you the truth. and like no one’s talking about it. So we have to talk about it cause no one’s talking about it. And we’re on zoom calls, video calls all day long. And yet I don’t think people are thinking about how they’re showing up. So, let me go through it again. By the way, if you’re watching this in the future, please hit me up with a hashtag bypass in the comments. I love it. I get a little notification that somebody is watching this later and I’m like, yes. Cause I fully understand and believe that just because I’m going live right now at 9:30 you’re not stopping your entire day to listen. And that’s totally acceptable cause you have busy, you have stuff going on, but this message is important, and someone needs to hear this. Don’t just tag them cause that’s awkward. But listen, you have to reframe a video call. It is like a meeting. It’s like a face to face meeting. If you don’t show up to play, you’re showing disrespect to everybody on the call. That’s just pure and simple to your teammates, to your colleagues, to everybody else. You’re being disrespectful. You’re saying to them, you don’t matter enough to me to turn my camera on and be paying attention. Now I get it, We’re at home. So like maybe you are in sweat pants. Maybe you didn’t do your hair, maybe you’re like its Whatever. I understand. I’m giving grace to that, but I’m also recognizing the message you’re sending is that I don’t matter enough for you to turn the camera on. Now let’s talk about respect. I’m gonna frame this up through my eyes as a man. And so just go with me on this. Cause that’s all I got. but like, you didn’t know in the beginning what it was to be professional. You had to be taught. someone, a mentor, a father figure. Somebody had to be like, “Hey son, this is how you tie a tie, “This is the suit you wear, “when you go to a meeting that’s important, This is how you show up. It’s how you pay attention. You learn it through school, you learn it to all this stuff. And yet now the new normal is this video medium, and you’re showing up poorly. And so somebody is not telling you what to do. So, let’s say you’re hearing me on this. And you’re like, yeah, you’re right. By the way, this is a sad truth. When you show up on video calls like I’m describing, where your camera’s off or you’re disconnected, or God forbid, the camera’s on but you just haven’t learned the basics of video yet, which I’m gonna get into in a minute. Then you’re slowly losing your authority. You’re slowly losing the respect of the people around you. If you refuse to understand this medium and show up appropriately in it. Sorry, I’m just making someone feeling like really cringey. I’m like cringey myself. What’s up Kyle? 0h dude, good to see you my man. So Kyle understands like this is the medium we hang out in. And if you refuse to show up in the right ways, all you’re sending is a message of, you’re not that important. I’m not going to show up for you. Now, lemme help you. Lemme break it down. So first things first. Check this out, new technology, blah, blah, blah. This is a camera. It’s a webcam. Please for the love of the Lord buy this. It’s like $50. If you can’t afford it ice, I’ll buy it for you. I’m serious. And then, this is very important. This is a very important thing. I pulled this thing off a stock photo. So this is not actual person. This well is a person, but it’s a stock photo. Its not really somebody. This is 99% of you on your zoom calls. Do you see the angle where the camera at? You see where the laptop is? Oh my God, this person is look, I’m wanna show you right now. We’re doing it. I’m grabbing my camera. Bro, You’re right here. Stop this! Stop it!- And then you look at your screen, And so you’re like, Oh yeah, yeah, no totally.- This is a horrible angle. Like nobody likes that angle. Why would you intentionally put yourself at that angle? Like, don’t do that. So, that’s this guy. Like he’s totally doing that on the call. He’s like, hello, oh. Stop, oh my god am losing respect for you immediately. Now, that’s the first time, but like the 70th time. I’m like, bro, please figure this out. Has no one telling you, is no one telling you? is that’s what’s happening? No one’s telling you. like that’s the kill shot, bro.- Like it’s so bad.- Like stop it, Stop it! So this is like me helping you tie your tie. Okay little Timmy? Camera, angle, eye level or little above, all right? W`hen it’s down here, look, I’m wanna do it again cause you’re not hearing me. This am talking down to you, I’m coming at you. I’m like I’m disciplining you. This is terrible. Don’t talk down to your audience, don’t talk down to your employees, your friends, your mentor, your bosses. Don’t talk down to them. Eye level or slightly above. I messed up my camera. I’m sorry, but I did it for you. Next thing crucially important. Once you get the camera down, you’re there. Now you’re showing your respect on a zoom call, like you actually give a damn about this meeting we’re having cause you put a camera on your face and I get to see you. And now I’m there, next. Oh, you don’t need to have this. I love this cause I’m in dork and this is fun for me. But you need to have this. Okay, it’s a hundred dollars. It’s that important buy it. It plugs with a USB into your computer. And then when you talk, you get that silky smooth, the real voice. You get to hear what’s going on. Do you understand? By the way, if you want me to hear you on that call, put a microphone in your mouth. If you’re using the computer mic again, if it’s your first time, you have grace. You don’t know how to tie a tie yet. I’m with you dude. Now, now though, like how long have we been a stay at home? Like now, like oh please just figure this out. Like this buy it, buy it immediately and plug it in. Don’t even think, buy it right now. It’s a Yeti blue mic, buy it. I mean, you have respect for yourself, Like you wanna show up in a big way. You want people to know that they matter. Just buy it. It is about giving a damn to the people that you’re talking to. Oh my gosh, I’m just losing my mind today. Yeah, dude, I’ve lost it for sure. I know this topic was coming and I’ve been like, just burning on the inside like yes. Next, this one, oh my gosh! Lighting. You got the camera angle right, You’re in. you got the microphone in your mouth so I can hear you. Oh, thank you. Now please turn on a fricking light so I can see your beautiful face. Look, I’m turning off my lights. This sucks. My camera actually adjusted. Look at the difference, Look, watch. Hello? No light. Oh, like, do I have to say anymore? By the way, this is the truth. This is another shot I just pulled I took it off the internet, So you can’t get mad at me. It’s just a person on the internet I Googled like, don’t put a window behind you. Like you can’t see the face. Why would you do this? And if you have windows like I do back there on the side, and like I have these doors to the side. Like I have to light my face these ways. Please get up, get a light and put it on your face. Guys I know this is stupid. Paul thank you dude. I know like, why are you talking about this? Cause we live in a video medium now. Like this is our space together, hello, we’re here. And so you need to show up cause it’s showing respect. and there was grace in the beginning, but it’s losing it’s. Here’s what I’m sad about, and why I’m so fired up on the stupid topic about like lighting and all this stuff. Here’s what I’m sad about. I’m sad that there are great people who are getting into this zoom calls and getting into these meetings and they’re, showing up unprofessionally. They’re losing their authority. Their people are discrediting them instantly because they got the camera up their nose and there’s no light. And there’s a window in the background and they have no mic. It’s like all the things are bad. And so they’re trying to like share something, and maybe their knowledge is right on. Maybe their contribution to the meeting is perfect. You can’t hear them, you can’t see them. And all of a sudden I was like, Oh, that’s just that guy fish. Just put him on mute. You’re losing your chance to play the game . by the way so let’s dive, Let’s go. So after lighting guys, don’t do this. Don’t be this guy, by the way. I hope this isn’t somebody like. there’s no chance this is actually somebody who would be watching this. I Googled like window behind a guy on a call. And this is, But there’s so many of you on zoom. Like this is you on zoom calls, stop it. Next thing, please. If this is your background, change it. I just Googled it, so you can’t get mad at me, But like dude, this is what I see in the background. Yeah dude, by the way, Chris guarantee, I know I’m a jerk, but this is people. I’m watching you and I can see what’s behind you. Do you know that on zoom calls I can see there, the things behind you? like click don’t distract from you, with the garbage behind you. Like the piles of stuff. Like please just clean up a little bit. That’s my point guys. This space videos is kind of the thing now. We’re here, and we’re not going the other way. See all the companies that are full ongoing virtual forever? Like this is not gonna go backwards. So maybe this is the video where you’re like oh crap, I’m learning to tie my tie. But this is in crucially important stuff because you matter. And on these calls in these experiences, you’re getting blown up by people’s perception. They’re just like it’s dog. People are hating on you because you’re disrespecting the space. You feel me on that, you are disrespecting the space. I love virtual backgrounds. I think they’re hilarious. I have virtual background myself. My favorite thing to do is get on a zoom call where I’ve recorded myself. I thought this is such a pro hack. So thank you, Michael for bringing this up. Please do this. Open up a zoom call. Just you, you’re you’re the only one in there, that’s it. Hit record, and then sit there kind of like, talking like typing or looking at the screen and being like, can you hear me? And then end the recording and then upload that as a zoom background. Next time you get on zoom, just start that video, get off camera, and people would just talk to your video for awhile and then you can like poke your head in and be like, ah! It’s my favorite thing to do. I love virtual backgrounds, but there’s fun in them and goofiness and that’s acceptable. And then it’s like, well this is a professional meeting, so I need to show up professionally. So yeah, I mean there’s great virtual backgrounds that you can do that show off your professionalism. Absolutely please do them. I don’t have a personal problem with them. I think they’re fun and funny and they add an element to the game but just recognize what you’re doing with them. And if you’re being disrespectful with them, then stop that and do like a professional one. But they’re awesome. So I’m wanna hit this again my friends, my friends, my friends, my friends. You gotta pay attention to this. This is the new medium, we are here. We are in the video space. You’ve gotta show up in a big way on video, where you’re showing disrespect to the people on the call with you, period. Like you would never come to a meeting in sweat pants, and just like folded in. No, you’re gonna come to a meeting, you’re gonna show up professionally. You’re gonna get dressed. This is the same medium now, show respect. There’s no excuse anymore. There’s no excuse, you gotta do it. All right, so number one. Number one, my friends, this thing, this, buy it immediately. This is all you need, a Logitech 1080 P. Buy it. 50, 60 bucks. You cannot not have this. You can not not have this because you’re this guy all of a sudden, I just pulled this guy off the internet So you can’t come out at me. You’re this guy on a call, where the camera’s up your nose. And you’re just like, huh, what, yeah, no, I think we should do this. It’s garbage, it’s terrible. I’m helping you. I know it’s tough love, but I’m helping you please for the love of God. Eye level or above, don’t talk down to people man. Don’t just stare down at people. Eye level or above, please video calls, show respect. Second thing, microphone in your mouth right here. You matter, I wanna hear what you have to say. I’m watching professionals on zoom calls and I’m losing all of my respect for them because I can’t hear them. Do you see how important this is? This is so important. You plug this in with a USB port. It just beep and then you have beautiful, beautiful sound. You don’t need this. I love this, but you don’t need this. Next thing. Light on your face. On your face! I show up for the meeting, I wanna see you. Don’t be this guy. Don’t put a window behind you. If there’s a window behind you, you’re gonna have to extra light your face. Just don’t do it. And don’t let this be your background please, please, please, please. My friends, it’s time. You’ve had enough to figure it out. You’ve had enough time to get the back-ordered camera. Now you’re just being lazy. Like just show up. I wanna hang out with you on these video calls. Please come hang out. All right, that’s all I got for you guys today. Super appreciate you guys hanging out on like the rant of the day. Rant time with Alec because seriously I just, it matters my friends, it matters. It’s a game of respect and it matters. Appreciate you all. Men next week, dude I’m wanna bring the noise next week. We’re gonna talk about some, hold on. I’m just gonna show you right now. Dude, this is gonna blow your mind. You don’t have to hang out anymore if you don’t want to, but this is gonna be fun. I’m not gonna actually get into it, but check this out. Bang, there it is dude. This is next week. Next Tuesday. You’re not gonna wanna miss this. We’re gonna go deep on all this stuff. I’m gonna teach you how all the stuff I do. It’s gonna help. I appreciate you guys. Having a wonderful day. Kick some butt. Turn the light on, turn the camera on. Put the mic in your mouth, and I’ll see you guys on the internet. Take care.

Becoming TikTok Famous | Scott Betley

This one’s an interesting one as Scott tells us how Tiktok can be beneficial to round off your social media game and the power it has to get your message out there.

Scott Betley – That Mortgage Guy – Content Creator and Mortgage Banker with over 7 years of experience assisting First Time Buyer’s and Move-Up buyers with their home purchases. Experienced in Home Loan  Grants. Over 350 past clients who have purchased homes with me over the duration of my career. Highly Experienced with FHA, VA, USDA & Conventional Financing. Also well versed with renovation loan options! Check me out on socials under @ThatMortgageGuy

Episode Transcribe

– Woo, we’re almost done friends. We have almost made it to the end but I’m almost the most excited about this one, because if we’re talking social media and we’re doing a collab and we’re not talking about TikTok, we’ve totally missed the boat. And I gotta tell you this guy who’s gonna come on. Scott Betley is first of all, he’s a brand new father like new new. So we’ll joke about that ’cause he’s a bold man for coming on here with a baby somewhere in the house but I’ve been poking around TikTok because humans are on TikTok and I’m like, what’s going on there? And Holy crap, somebody figured it out in the mortgage space. And I started to realize there’s something here. And this is going right down to the line guys of, there’s an audience for everybody. Get ready. Let’s talk to Scott Betley about TikTok. Alright, friends and professionals, our next topic, TikTok, you can not have a social media collab event without talk about the hottest new platform out there and this guy Scott Betley cracked at the mortgage guy. Somehow the algorithm likes you, it likes your community, It likes your fun, it likes your creativity. And man, he hit it and this is my point. There are so many more ways to customerabilty. Let’s go explore what Scott’s doing on TikTok to change his career.- Woo, what’s up Scott?- How are you doing?- Dude, so good to see you. I feel like I know you and your house ’cause I see you on TikTok all the time now.- So I’m filming all my contents in my house now, its kinda crazy.- It’s awesome, dude. Let’s break this down for everybody. That’s hanging on to the end ’cause they knew TikTok was coming. It’s a scary platform. It’s a bunch of underage girls dancing to silly songs. and then you’ve got Scott Bentley dominating the mortgage space. So let’s start with some stats, dude. How many followers you got on TikTok?- I think I’m around 135 K right now.- 135, 000, how many views have you got?- I think I’m averaging like, seven to eight million views a week.- See you guys. Thanks for being part of “The Collab”. No, are you ser… This is what blew my mind. So Scott you know, I started to search for hashtag, search for stuff, seeing who’s on there on mortgage and then all of a sudden I was like, holy crap and then I looked at your page and I was like, oh, holy crap, and then I went one step further. And I tell everybody this, I started looking at your comments. That to me is what I’m curious about. Music stuff are good but comments are interesting and then I was like, holy crap. There’s people that want mortgage information.- Yeah, it’s crazy.- So let’s talk about this. Not only did you, you’re rocking my world and my mind on this but it just further validates for me that there were more paths to the consumer than ever before. Why did you get on TikTok?- It was primarily because of Gary V. I listen to his podcast daily and I was in my home gym, I think in November or October of last year and he was raving about TikTok and the organic reach and how you know, it’s in its infancy and I was like I’ll try it. And then I was like 30 videos in, just kinda dabbling. And then my, I think it was like my 31st or 32nd video or something like that. And it got like three or 400,000 views overnight. I was like, wow this is legit. And I was having so many people reach out through it, how do I do this? Who do I call, how can I get in contact with you? I was like, wow I could really use this as a platform and that was the start of it really but all from Gary V.- So people forget on this platform of how to leverage it and how to use it. Describe TikTok as a platform. If someone asks like, “What is it, what’s happening there?” Let’s, I have my own opinion but someone who’s actually killing it there, what’s your opinion of this platform? What are people using it for?- It’s very similar to Vine. It was Musically but it’s essentially like Instagram with all video content. It’s short, sweet, up to a minute video and the premise with the platform is there’s a lot of trending songs and music and skits and trends that are happening. And if you can tap into that stuff, that’s really where you can benefit the most.- Yeah, so Scott what people don’t understand is that there’s people on that platform making jokes, making memes, doing dances, doing skits and then people are ripping off those skits and putting their own twist on it, taking the same music, doing it differently themselves a little bit and then you’re doing it but you’re doing it with mortgage content. I know you cringed a little bit there but this is the power of this. You’re doing it like, how much down payment can I afford or can I buy a house with zero down? And you’re doing these silly skits these other people are doing but it’s mortgage related.- Yeah, honestly man I never thought that it would catch on like it has. I was like, ’cause mortgages, they’re not fancy, they’re not too fun but yeah it’s been very, very cool to see for sure.- And this is one of the themes I wanna talk about. When you decide to start making content on there, you’re not making what I would consider traditional mortgage content. There are people on that platform who are doing what I would call a traditional mortgage content. They are planning debt to income, they’re not speaking in the voice of the platform.- Right, and the context of it.- And the context of it. So, you started doing it and all of a sudden you’re getting three to 400,000 views. This is a stupid question but how has it changed your business?- It’s blown it up, honestly. I just got licensed in Virginia, DC, Pennsylvania and Florida and I am getting probably 70 to 100 people a week in my licensed areas that I can help that are just reaching out via email. I have a little learning page on my profile where if someone comments, I kinda scan my comments but recently TikTok’s been blocking me from responding to everyone where once you’ve commented back to a certain number of people it stops, it says you’re commenting’s too much and stops you. So it’s kinda weird but, yeah I kinda scan through the comments, see who I can help send them to my landing page, have them reach out to me. And it has tripled my business easily just in the last five months. It’s kinda crazy.- Well and Scott, I want you to share about this because, what made you not put out the normal mortgage content? What inspired you to play the game differently?- It was Gary V, honestly. He always talks about the context of the platform in LinkedIn, in Facebook, in Instagram and how they’re all different and I realized around the same time that he’s right. For the longest time, I’ve been posting the same type of content across everything. And there were certain things that perform better on different platforms because of what type of content it was and I’ve really started to tap into the trends and what’s actually happening on that platform and performing well, not only with just viral content but you know there’s doctors, there’s physical therapists. There’s different people on there that I saw. They were a few people ahead of me. I think there was a doctor I saw and the dentist who I ran into early on and I was like, he’s tapping into these trends and just spinning it about his craft and what he does and that was kinda how I was like, this is the direction I need to go with it. And what’s cool too is that, it’s trickled over to my Instagram too where your IG gets embedded into your profile and now I kinda regurgitate that content on to Instagram and it performs well on there too. It’s pretty cool to see.- Well, let’s break this down. A lot of people, when they feel like they have to put out mortgage content are afraid to be funny because they think that they have to be serious ’cause this is a serious thing and we are talking about serious money for people. It is a serious thing. It’s boring but it’s serious and, mess it up and people can lose their earnest money deposit, there’s real ramifications and yet you infuse a ton of humor into your content. Even if some of the videos I’ve seen now that I started to social stock you on, redoing some of the most popular music videos with your own mortgage take on it. What inspired you to do that as an angle?- It was Gary Vaynerchuk, man. Literally he talks about authenticity and letting your hair down and being you and I pushed the envelope, sometimes on the edginess of it. But yeah for the first seven years of my career, I was so prim and proper and I felt like I had to be so professional ’cause like you said, we’re handling the largest investment of people’s lives and I kinda came to the realization that being authentic and being yourself and kinda just letting your hair down and not having those walls up, it’s so much better ’cause the consumer connects with that. They’re not necessarily all prim and proper and need that professional take and actually more people connect. Obviously there’s people that probably get turned off by it and the happiness of the content that I put out but there’s a heck of a lot more that connect with it. So yeah, that’s kinda what that comes down to.- You know, I just, I wanna echo that because I don’t think enough people are hearing it as authentically as I want them to, that the opportunity really, for everybody out there in sales and mortgage, et cetera is to really be yourself, to be yourself. If you think, like I know there’s probably some professionals out there who are like, “Oh, TikTok, I don’t connect to it. “I don’t like it, I’ve looked at it but it turns me off.” And for every one of those people, there’s millions and millions people on the platform who are super excited to be on the platform and tons of enjoyment from it. And again, this further validates to everyone that’s hung out for multiple segments today. There are so many paths to the consumer ’cause the consumers are radically different and you can have the super serious mortgage podcast, audio only or you could be Scott on TikTok dancing with some song and dropping mortgage facts and getting huge response.- I literally, I walked into my kid’s daycare this morning and all the teachers turn and they’re like, “Look who it is, that mortgage guy,” and I didn’t know that they see me on there and they were like, “We didn’t know you were TikTok famous.” I’m like, this is just crazy.- It’s crazy and I’m encouraging everybody, especially to this collab to get themselves out authentically onto the platforms that they feel connected to because this will never happen again.- Never.- This is never gonna happen again. There’s never gonna be another, that mortgage guy. You’re the guy and the more you lean into it and take ownership of the space, the more that it just distances from everybody else. And so, what’s your goal with it? Do you have a goal with it? What’s your thoughts?- Yeah, my goal at the end of the day is to really monetize my following and my audience. I’d like to grow it to, a million to two million in the next two to four years. And I, of course this last week or so I’ve had to kinda pump the brakes a little bit ’cause I’ve been— Congratulations by the way.- Thank you, man. The sleep is just what’s getting to me— Its the worst.- I’m running on 40 ounces of coffee today.- Bro, I’m feeling you.- Leave that there. But now that’s the goal is really grow to two to maybe three million of followers. And right now I’m at 135 K and I’m averaging probably 200 to 300 emails a day sometimes. If I could quadruple that, maybe even more, I kinda wanna grow to a point where I can grow my team as well and just kinda hand off these deals and not be so bombarded with all of this stuff ’cause it’s a lot to handle and then eventually maybe look at it like advertising and influencer marketing within the financial sector, with insurance and investment firms and real estate agencies and things of that nature.- Dude so fun, man. So what was your aha moment like, “Oh crap, this is gonna be a thing?” Was it that first time you hit, there was literally like no views and then you woke up and it was 300,000 views? Was it like that, did it grow slowly?- It happened pretty quickly. Yeah, I posted it and I think I got like four or 5,000 views in an hour and I was like wow, this is like, this is really this one’s performing well.- You remember which one it was?- What’s that?- Do you remember what it was?- Yeah it was literally, I just had my phone and I was walking through my kitchen and I was pointing to text bubbles on beat on how you can buy a house with no money down and it wasn’t fancy, it wasn’t anything special and yeah I was like, why is this performing so well? And it did. That’s the cool part about the platform too is, it doesn’t have to be so pro post produced, it doesn’t have to be so fancy, 95% of the content you see on the platform is shot from people’s phones and not even from this side of the camera. You’re talking about this side of the camera and it’s not perfect clarity, the resolution isn’t perfect and it doesn’t matter. So that’s what’s kinda cool.- By the way one of my favorites was, you posted about your old company wanting you back now that you were TikTok famous. I fell out of my chair. I’m dying, dude. I was like that is so fricking funny. It’s just so good, dude.- Yeah there’s been content I post I’m like, maybe I should take that down.- Okay, so let’s do this. If somebody is like, one of my big encouragements here is not to try to have everybody replicated everybody else. There’s been lots of people doing podcasting and Instagram and Facebook groups and I don’t wanna be like, “Oh shit, I gotta copy this person “and maybe I can get some of their stuff.” But if there is somebody who wants to start going into TikTok because they think that they’re like, “Ha, that’s interesting,” or their kids are on it so they’re like, “I’ll be there,” but there aren’t the whole time. Give everybody the kinda like the quick and dirty advice of how to understand the platform, what to do and not do, how to stay authentic, share your thoughts.- Yeah, so I would say, in the first, like when you start off on the platform, obviously download the app and spend four to five hours consuming content going through the foryou page, they call it where like on Instagram they have the search bar where you can see content all over the world, viral content that is performing well on the platform. TikTok is similar where they have a foryou page and a following page. Your following page are people that you follow, the foryou page is for people all across the world that have posted content that’s performing well on the platform. And within that content on the foryou page, there’s different themes, there’s different skits, there’s a ton of trending songs and if you can take advantage of those songs, whether it’s a play on the words within the song with your craft and what you’re talking about or whether you’re just taking advantage of that song ’cause it’s trending and has a million views made to that song and pointing to text bubbles on beat, I think that that’s the core of what it is. It’s just tapping into those trends and those trending songs.- Yeah, thanks for that. It’s the one on one on how to speak the same language of the platform you’re on. Understanding it, understanding what people are doing on it and then being able to put your own spin and creativity behind it. And you’re a pretty creative dude. I mean, it’s hard to come up with content people freeze up and then this, I can imagine them being a little scared of TikTok.- Yeah, it’s no joke. Once you hit like 20, 30,000 followers, you start to feel the special, like man, I gotta figure something out today. What am I gonna to do? And that’s literally like every night between probably 10:00 and 1:00 am. I’ll sit on my phone, my wife will falla asleep and I’ll just consume content and I’ll text videos to myself. You know you can text your cell, I don’t know if you have an iPhone. I don’t know how to enjoy this but you can text yourself, text the video to yourself and then put in a blurb of how you wanna spin it or what you wanna say or how you wanna do it. And I just store that content and just every night add to it and then pick what I think’s gonna perform best. And it’s always good later on at night you have a couple of beers, you can relax and just have fun with it and that’s probably where my most creativity comes from.- Exactly when all the inhibitions are down, you’d be like, “I got a feeling about that.”- Exactly.- Let’s see how that goes. So let me ask you this Scott, how has this, what’s the lead velocity from the platform, monthly, weekly? What kind of lead velocity are you getting from it?- Right now I have three closings directly from TikTok. I have 1.4 million dollars in buyers in a contract right now. I probably have like 30 to 40 buyers on the street shopping but I literally just got approved yesterday for those other four states, Virginia, Florida, DC and Pennsylvania and I’m getting probably 30 to 50 people a week in those areas, for Maryland, it was like five to seven leads a week but the leads were legitimate. I was converting probably half of them. That’s what’s crazy about it, is the conversion, it’s great.- It’s always awesome about it because it just shows that humans are out there looking for help and they’re connecting with who they’re connecting with on those platforms and if you’re there and, Scott has been working hard to put out content ’cause, how many videos have you done on TikTok? How many TikToks have you done?- I don’t even know, I have to go and look.- Tons, I was scrolling one day and I’m like, wow this guy is, but this is going back to everything you’ve heard this whole day which is hard work is still hard work. It’s not like you just go on TikTok and you just all of a sudden become famous and now you get leads everyday, no. Scott, you’re investing in it. You’re putting out, you’re thinking about it at night. You’re coming up with content ideas. You’re being creative and then you’re executing it at a much bigger pace than other people I think are even imagining.- Yeah and now it’s prime time. You have to be posting three to four times a day and I have been feeling guilty because the last week I’ve kinda laid off.- You have a baby, bro, well.- You know but it, I don’t know. It’s tough, I’m doing the best I can but yeah, you’re right. If you’re not tapping into it now, now is the heat of everything. Gary talks about how far in its infancy it is and how it is like three or four times better than what Instagram was in its heyday when it first kicked off and the organic reach was outrageous. So, if you’re not taking advantage of it now, it’s a mistake.- It’s a mistake. Here’s my encouragement for everybody that’s hearing Scott and maybe are a little intimidated or thinking that the platform’s not for them. I would disagree, everyone thought Facebook wasn’t a platform for adults or whatever we are. I don’t think that, people thought Instagram was just for photos. These platforms are places for human connection. That’s what they are and I gotta tell you, Scott I know I said this earlier but the second I started reading your comments and seeing people going, well can I buy a house? Well, what about me, what about where I live? Can you refer to it in California? And I was like, holy crap, this is real, this is happening.- It’s crazy yeah. I never thought it would but it’s been a good surprise for this year for sure.- So as we wind down here, what has been your biggest learnings, because this is relatively, give everybody some context. When did this really hit for you?- I think my first video went viral in December and then it took me some time to really figure out and harness the platform and the context of it. And I think in January, February timeframe, I really started to gain some steam and started to figure out, what content is performing better and how I have to spin it. I would say the top three things I try to focus on at one is authenticity and focusing on things that you like and things you like to do. Number two is providing value, whether it’s something about a down payment assistance program or a snippet of the home buying process or something that people need to know or a home buying hack or something along those lines. And then number three is being entertaining to some extent, whether it’s humorous or something that’s just off the wall or different. You have to grab the viewers’ attention and also have that hook within the first three to four seconds of the video, the platform is so fast paced. People are just scrolling, consuming content rapidly and you have to capture the viewer’s attention quickly. So you have to have that hook and I would say, those three pillars are what I focus on in trying to figure out how I can capture the viewer’s attention quickly.- Now by the way, for everyone that heard that, I think that that’s universally true across any platform, that hook concept. If you’re gonna do a 45-minutes to an hour long podcast, hook in the beginning.- Yeah.- If you’re gonna do an Instagram video or IGTV video, hook in the beginning, before it says, “Hey do you wannna keep watching this?” If you haven’t hooked somebody, they’re not gonna keep watching it on Instagram. Scott’s advice guys is universal to any type of content you’re gonna create, hook right away.- Absolutely, yep.- Well dude first of all, everyone probably just didn’t hear it that this is happening in real time. So Scott kinda got something contraction in December, now we’re like six months later and this thing is blowing up. So it’s like, it’s actually happening right now. It’s not like he spent seven years building his TikTok platform. It’s really happening right now and my biggest encouragement to all of you guys from anything today is just dive the hell in, dive in and get messy and make mistakes and do silly dances and see what lands ’cause people, they want authenticity. Scott, you’re nothing but authentic and they’re on all your content, everything you do I can see you’re like, what you care about is coming through in the messaging and so I’m just watching it all happen in real time. And I’m like this is the truth across, all these platforms guys. Any final words of advice, brother that you would give everybody and we can get you back to your baby?- No, I would say have patience, test the waters and try different things. It’s not gonna happen overnight and it’s a process just like anything else. I was listening a little bit to the gentleman you had on before me and I started doing video content a year and a half, two years ago. And just like he said, you can go back to my Instagram and watch those videos they were horrible. And it’s literally a process just like everything else. Professional baseball players don’t become professionals overnight. And so, you’ve gotta have patience and you’ve gotta put the work in, really.- Dude, go follow this guy on TikTok. You’ll learn the game. I’m so excited to see you and sharing freely Scott on what you’re doing. Thank you for everything you’ve done so far for the mortgage industry on TikTok. You’re representing us well, getting the word out. I love it and thank you.- Thank you, sir. Yeah, thank you for having me on. I appreciate it.- Talk to you later.- Take care.- Man, dive into the water, team. How much more proof do you need? Dive into the water. I don’t care where but go all in and have some fun with your career, with yourself. Don’t take yourself so seriously. At the end of all that stuff is unbelievable opportunity if you’re willing to play in the space. I hope I impacted value today. Please go find these wonderful human beings online, connect with them, follow ’em, see what they’re doing. Man, I appreciate you all. Have a wonderful day and a wonderful week. I’ll see you on the internet.

Storytelling through Video | Sean Uyehara

There are a lot of stories out there that need to be told. One of the best ways is through video. Sean Uyehara captures that beautifully through his video about Vegas right when Quarantine occurred.

Sean joined loanDepot in 2019 bringing 12 years of valuable experience and desire to help assist others in securing their American Dream of owning a home. He originally moved to Las Vegas to pursue a career within the financial planning industry, but his career went in a different direction. Given Sean’s natural knack for finance and passion to help people, loan origination made for a perfect career choice.

Episode Transcribe

– Whoo, you went out be in the restroom ’cause we’re breaking. Oh man, all right, ladies and gentlemen, we’re gonna keep rocking on this social collab. Thank you for hanging out live with us, thank you for being on You Tube, Facebook, LinkedIn. All of you, thanks for watching. In the future, appreciated if you are watching this feature, #bypass. It always gives me a little notification that somebody’s watching this later. Just makes me happy, man. Alright, Sean Uyehara, man, welcome to our video. You first were talking about with the others. You’re heard talking about the medium that runs non stop. So, we’re gonna get in the pocket, we’re gonna plan this phase. Let’s talk about video and let’s talk about storytelling video. Sean Uyehara is gonna be on right now at a viral video, “Go Crazy in Las Vegas”. We’re with the actual staff on here but we’re talking many views, which creates many brand opportunities and much influence. So, without further ado, hit me on, Sean.- Friends and professionals, you are going to love this next topic, video storytelling. And there’s nobody better right now to share this with you guys than Sean Uyehara, this guy right here, bang! The power to communicate your message and your heart through video is tied deeply into your ability to tell a story. Now, this guy has got over 100,000 views on a story about Las Vegas, and he’s gonna jump on with us right now and teach us how to tell stories in video.- Woohoo, I get pumped up every time with my stupid music, what’s up? Let’s talk about— You are a strong man.- Well, we’re gonna see what happens here. I might just pass out in the middle of this so we’ll see. Thanks for hanging with us, dude. Welcome to the show or whatever this is, “The Collab.” Man, I wanna talk about stories, dude. First, and I know I said 100,000 views but where are we at in this video of yours in Las Vegas?- I think we capped it at about 150,000, 150,000 is what we ended up at.- Dude, first of all, please go ahead, Mikey, let’s share the actual link to this video across YouTube Facebook and don’t leave “The Collab” and go watch it, don’t leave. Come stay here, hang in the pocket. But you did a video in Las Vegas and let’s just walk people through what you did, why you did it. We know the results but let’s talk about it for a second.- So we did kind of a tribute to the city when COVID shut us down and I think it was just kind of a cool idea that I had because obviously everyone who’s been to Vegas, it’s the glitz and glam and the lights and, you name it, you can find it here. And once the shutdown happened, everything went dark. Literally you could ride a bike in the middle on Las Vegas, Boulevard. So I was like, what if we did a video just kind of showing people, not only here in town but across the country in the world of, “Hey, we’re more than just a city.” People live here, we have regular jobs. It’s not just all about the partying and everyone’s in the service industry. There’s a lot of people like teachers and first responders and everybody else. So I was like, “Now, let’s do kind of a tribute video “and let’s just see what happens.” So we posted it and it just took off from the beginning. I think on our personal page, on my personal page, we got over 300 shares and I think on our business page, we ended up getting I think over 3,000 shares and I think, like I said, it was about 150,000 views.- So those of you that are gonna watch the video as it’s linking around, it was a surreal video, dude. And again, it had nothing to do, everybody with Sean the mortgage star that he is. It was you walking through the streets downtown in Las Vegas with no one there.- Yup, I mean— That was like post-apocalyptic and you just get a bit of voiceover effectively of the video, of about the ethos and the culture and the soul of the city.- Yeah, and a lot of it was just, Vegas has gone through a lot, you know what I mean? When you go back to the foreclosure crisis, we were the hotbed probably besides maybe Arizona and Florida and then you had the Route 91 shooting. So Vegas itself, I felt like we’ve gone through a lot but we keep coming back stronger than before. And I think it was just something where there was a lot of negative press and the media all the time. It’s easy to find that. So I was like, “Let’s do something to really shout everybody out.” We all move to Vegas from somewhere else in the world, hardly anyone’s from here. So why not say, “Hey, look, now that we’ve all moved here, “we’re all a family whether we wanna admit it or not.” And we always band together and Vegas always comes back, man.- So share a little bit, you made this video, you put it out there, it went crazy and then now all of a sudden you get all these shares. Has it changed your business? Has it impacted your mortgage career?- Yes and no. We found a few leads and stuff come in that people are like, “Hey, I seen your video.” And then they reached out and it was kinda funny too because we had a few leads that we were already kind of going back and forth with that they then reached out and said, “Hey, I see that this is your video,” and then we kinda went into more detail with the preapproval and stuff like that. So, yes and no. I mean, it wasn’t to where, hey, we’re doing a ton more business just because of that but I think it gave us maybe a little more credibility and just showing that, hey, we care about the community and we’re a part of this.- Yeah, it’s just such a powerful brand play to get out there and tell stories. So let’s talk about storytelling with your community ’cause you’ve done some other interesting things with video out there and I want you to share a little bit about some of the public services you were doing with COVID, the restaurants you were supporting, because again, it didn’t have anything to do with mortgage. It wasn’t just, you know what’s DTI? How does that affect the world? Share with everybody what you did.- Yeah, obviously the whole, again, COVID thing, it was, how can you contribute to your community? And I see a lot of people, they were doing stuff with first responders but I had a couple of clients actually comment on other people’s videos and stuff about them donating food. She was a nurse and she said, “We don’t need food at the hospital. “Go and support local businesses. “I’m tired of people bring in, dropping off stuff, “things to the hospital.” I was like, “Okay, I guess I can kinda see that.” So we reached out to our community, a few of my friends, they have restaurants and stuff like that. So I just said, “Hey, look, I wanna support you guys “and I’ll buy some food and let’s just give it away.” There was actually a casino here in town called Palace Station and they were doing like a food drive and I was driving by one day. I mean, this line to get food was blocks long. I thought something happened at the hotel. So that kinda made me think like, yeah, we need to help the first responders but look at all these people. They’re literally waiting in line at 7:00 am. and it’s a hundred degrees in their car to get food. So I was like, you know what? Let’s just give the food away to the community. I don’t care, who needs it? There’s only so many times you maybe are eating Mac and cheese or whatever it is to kind of stretch that dollar a little farther because maybe you don’t know when your unemployment’s coming in and stuff. I was like, look, a couple of my buddies, they own some great restaurants in town. I said, “I’m gonna buy food and let’s just give it away.” People can come in this isn’t about, like you said, this isn’t about LoanDepot or anything else. It’s just, you guys need food, come in and eat and I’ll take care of the bill. So, we did that.- Let’s just walk through this ’cause it goes so much deeper. So, you call your buddies at these restaurants and you say, “I wanna buy food,” and what do they say?- They’re like, “Yeah sure, why not?” They were wondering why, I was like, look, people are struggling and I think obviously some of it could be a pride thing and they’ll never reach out but if they can come in knowing that we’re here to help and there’s no gimmick or there’s nothing tied to it. It’s just literally, “Hey, here’s some food, man.” They were all for it.- So what went down? You went to the location, you bought your food, what happened?- Bought a bunch of food. We donated about a little over a hundred meals from two different restaurants. So we had people come in, we gave away some food and everyone was happy, we fed a bunch of families and then the second time we did it, I had some masks and stuff made ’cause that’s when the whole mask thing was kinda coming around so I did some LoanDepot masks and we just gave those away to people. And everybody was super appreciative of it. And not that we asked for it but you had some people that were reposting pictures of the food and giving shout outs on social media and stuff like that. So again indirectly, it grew our brand a little more here in town.- Well Sean, this is what I love about this and obviously you did an amazing thing. It was a really cool thing. I would have never seen it if you didn’t tell that story on video. I would have never seen it and I work with you, but the community, the reach you could have had would have been way less, if you didn’t share it through storytelling and video. That’s just period. And I want everyone to hear that because everyone’s doing really cool stuff. There’s a lot of loan professionals doing amazing stuff in your community but no one can see it because you’re not telling any stories through video and you’re not showcasing what’s happening. And once you push those stories out, share about what happened after that. How did people respond? What happened in your life?- We are really careful about how we did the videos ’cause obviously we didn’t wanna get a bunch of people in there and have them feel some type of way about it. So it was more about us taking control ’cause I think with social media and everyone it’s just easy to say, “Oh yeah, that’s a good idea,” and you kinda keep scrolling or “Hey, I wanna do this,” but you don’t take action. So for me, it was “Look, I don’t give a shit. “It’s how many meals we buying? “We just need to do it.” I’m tired of just seeing other people, “Oh, we should do this and we should do that.” Just go do it. And it was to help my friends who had restaurants and everyone was saying, go support local businesses but how many people actually went out and did stuff? I was like, “We need to go do it,” and we documented it and not everyone’s gonna do that but it wasn’t for my benefit. It was also to show that that restaurant is busy. They’re serving food, they’re still in business. Hey guys, come out, check these guys out and go try their food. So, it was really putting everybody else first and our business has grown. Now, we’ve got agents that are reaching out to us. I just had one yesterday, I’ve never talked to her before and she reached out and she’s like, “Hey, I’ve been watching your videos “and I wanna start working with you.” She’s like, “I work with another lender “but they don’t do anything close to what you’re doing.” Again, I don’t do these things with the intent of, what’s the ROI. I think some of the other guys were talking about that earlier. It’s just a, I tell Leo this every day, who helps me with our videos is, we just gotta do what we gotta do every day, that’s it. That’s all we gotta focus on. All the other stuff’s gonna come eventually. At some point, the water faucet’s just gonna, you can’t turn it off. So until then, we just gotta focus on our daily grind and what we do and everything will pay off at some point. Hey, I’m gonna share the video. I want people to watch this. Let’s see how this goes here. Let’s do full screen. All right, and then let’s try this thing here. Can you hear the audio?- Las Vegas is our city, a city where 3 million people call home. The city that boasts the world’s best entertainment, fine dining, night life and shopping. What was once a tourist destination was completely shut down in the blink of an eye. I mean, who would ever think the bright lights of The Strip would go dark? Sin City is what many people refer to as a party destination. But we are more than just nightclubs and overindulgence. This is home, home to teachers, doctors, nurses and first responders that are doing everything possible to protect our community. They risk their lives every day to help those in need. Millions of us have moved here from somewhere else in the world but now we call Las Vegas home. This isn’t the first time Las Vegas has gotten knocked to the ground and it probably won’t be the last. We certainly have faced our fair share of adversity over the years, from the foreclosure crisis in 2008 to the Route 91 shooting. The people of our city have shown and will continue to show love and support for one another in tough times. No matter how hard we get hit, we always bounce back. We never quit, we never give up. In fact, we always rise up stronger than before. Like they say, this too shall pass. COVID-19 has hit our city hard but I know one thing, we are gonna bounce back even stronger than before. We are #vegasstrong.- Boom dude, that’s what I’m talking about. Jeez dude, I get goosebumps still, watching that thing and seeing you’re driving and nobody’s there and seeing the guy hitting the tennis ball in the valet line. This is storytelling with video guys and this is, the power of this stuff is human connection. And I just am encouraging you guys because what Sean did is an example for all of us of what we can do when we step out of the mortgage world, take our hat off and tell stories. And again, Sean share with people, where did the inspiration come from for that?- I’ve taken a lot of content and I’ve seen actually, Ryan Serhant, he did a video about New York city and I watched that and I was like, man, that’s, it was a pretty cool video. And I was like, we could do the same thing here. So we got out, we went out and shot it and just kinda threw a lot of that B roll and stuff together. I mean, for us too it was kinda cool to just get it on The Strip and again, you don’t ever see it ever like that. I mean, I’ve lived in town 13 years. So, it was one of those things before you start to see more people go out and bike ride and do all that stuff down there. We were still pretty early when we did it. So I think by the time we shot the video, we got it out, it was before a lot people started really going out there and trying to get those photo ops, I guess.- Yeah, I mean, yeah, of course. But I love this because what you said was very transparent. “I saw someone else do it, “what’s gonna stop me from doing it?” I wish more people would get in that frame of mind. So you do a lot of video content, Sean. You do a lot, anyone that follows you or has now started to click on your handles and found you online from this, you put out a lot of content, what’s your motivation behind that? What’s your motivation for your videos? Share your thought process in when you’re gonna make a video. I just saw on social that you just did eight, you’re going for eight videos in one day?- Yesterday, yep. I know what you’re feeling, man. You got that water by your side.- So yeah, break it down. What goes through your head when you make this content? What’s your intent behind it?- So a lot of it stem, like Neel talked about this morning was I just kinda got fed up with always just having to ask agents for business. And I think when you first get in, I’ve been doing this about 12 years. That’s kinda the only way you’re taught, you have to call agents every single week. “Hey, do you have any leads? “Hey, can I help you with this?” I kinda got tired of it because you do so good of a job sometimes on these deals. We can close early, there’s no hiccups and yet that agent will still not use you. They will put you at one of five lenders that they deal with. So, about a year and a half ago or so I really said, “Okay, I’m gonna just start creating content,” and I never used Instagram, never used Facebook for any marketing. I kept all my stuff private. So I said, “Screw it, let’s go. “Let’s just start doing this, let’s figure this out.”- Pause, why? A year and a half ago, you weren’t doing any of this stuff. What was the catalyst that finally was like, “I’m in?”- I just got tired of calling agents and I just felt like I was, I played basketball my whole life. I’m super competitive and I felt like I’m better than the next guy but why am I not getting the deal? If I can close faster and I have, our customer service is better and we close the deal quicker, why am I not getting the agent’s deal? There’s something else that I’m not doing, that’s we’re not getting versus just paying for the business, which I’ve done, spent tens of thousands of dollars doing that too. But I wanted more of that partnership with the agents, truly telling them like, “Look, we’re in this together. “We’re gonna create content together. “I’m not just gonna be one of five on your list “that you send leads to. “I want everything and let’s start building “something stronger together.” So I started like probably everybody else, Facebook, running some ads. We did okay with that but it wasn’t anything that really transformed our business, but it was the company that I was with prior to LoanDepot. They kinda put the handcuffs on me and said, “You can’t do certain things,” and it was just, I’m like, “Well, I’m trynna go in this direction. “You guys don’t want me using social media.” So, obviously I was able to meet with Chris and you guys and I was like, I didn’t know how I didn’t hear about LoanDepot before.- I want you to hit again like, there are so many loan officers right now. I know it, I see them, I talk to them in the entire industry who haven’t made the decision yet to get all in, in this space. And they’re still like, and right now with loans kinda falling from the sky, it can be distracting. I’m like, “Oh, I’m doing fine.” And Scott, the last guy we had on was like, “It’s not gonna be fine in the future.” He’s like, “It’s not gonna be fine in the future,” and there’s fear. And so if somebody is gonna go all in in just video and storytelling, what advice would you give them? How would you share your thoughts on that?- Just share your story. Like you said, you don’t have to talk about mortgages every day. ’cause honestly, no one gives a shit about mortgages. It’s boring, what we do is boring. There’s nothing cool about reading a tax return. So, how can you spice it up a little more? I know I’ve talked to a couple of guys within our region that there was one guy that loves dirt bike riding. I’m like, “Dude, post about dirt bike riding every day,” and he’s been doing it and I see he gets a lot more engagement. So I think for anyone that’s out there that’s listening, that’s struggling with content to think of, just talk about yourself, talk about what you like doing. And I think once you start doing that, people will start to follow you and people will start to engage and then you can start talking about PMI and down payment assistance. You can sprinkle that stuff in amongst your personal content that you wanna share.- Dude, I could not agree more. The fact that we are hiding our authentic self behind videos about DTI and down payment and not letting our selves come through that. The others talked about that earlier is gonna be the big hindrance to growth and success. When you finally show up, like you did one song, I really liked this and I want other people to take a lesson. You showed yourself watching one of your first videos, do you remember this? Your first video’s up and then you were next to it, looking at it.- Oh yeah, that was bad. That was all bad.- But what was that first video about? What do you remember?- It was about loans. It was, I think it was just about some kinda guideline I think, it was terrible. It’s like suit and tie and I would say like, you watch my stuff now, you’ll never catch me in a suit and tie but it was about some kinda guideline and it didn’t do that well. But it was funny ’cause you go back and you look at your library and how you’ve evolved, which is kinda cool and now, we do a lot more stuff that’s maybe inspirational and kinda sharing our journey ’cause I still feel that we’re pretty young at this whole social media thing ’cause it’s only been maybe a year and a half.- I want everyone to hear that, man. The journey has to start somewhere.- Yeah.- A year and a half to a video that’s got 100,000 , 150,000 views and massive brand play across the country. It’s like that it’s not too late, it’s time to start. Everyone has a unique and powerful audience waiting for ’em and you just tell your story.- Yeah, you just gotta get on camera. I think that’s the biggest thing. Everyone has this thing of what’s gonna be, when am I gonna get my money back or what am I gonna get my what’s the ROI? I think on our YouTube channel in the last three months we’ve done maybe over 100 videos. I put those out, I don’t care if I get a view. Some will get five, some will get 50, it doesn’t matter to me. It’s just putting the content out every day and just creating our brand every single day. Like I said earlier, that realtor that called me. I was telling this story to Leo yesterday that if she would’ve never called us, if it wasn’t for the videos that we’re doing today. However, if we didn’t start a year and a half ago, she would have never had content to watch regardless. So I don’t know who’s watching my stuff right now but the fact that she could have been on my page and she might’ve watched 20, 30 videos yesterday and said, “I’m gonna call this guy.” She called me and said, “I wanna work with you.” I’ve never heard of her. So I think it’s just those opportunities you kinda open yourself up a lot more once you start, like you said, you gotta put yourself out there. And I know that’s a big thing for a lot of people but, what’s a deal worth to you in whatever part of the country you’re listening to this? Five grand, seven grand? I mean, if you could post and every post could potentially lead to a deal, why would you not be more consistent about posting?- Well, dude, we got a few minutes for our next guy that’s coming on. So let’s drop some advice. What’s some of your advice, Sean, for somebody who’s new in the business or lifetime player in the business but hasn’t gotten into storytelling with video? What’s your advice?- I think the biggest thing is just do it, don’t get caught up with the equipment, don’t get caught up with trying to be too overly professional or anything. Just be yourself, talk about stuff that you have a passion about. It could be anything, your kids. Obviously you see jerseys in the back. Like I said, I played ball my whole life, so it could be sports, whatever it is, talk about that. That’s the easiest thing ’cause you don’t have to worry about a script. You don’t have to worry about what you sound like, just record. And we all talk about, it’s just, it doesn’t matter, we’re using Blue Yeti mics, they’re a hundred bucks. Just do it and I think the more you do it, like anything else in life, you get better at it. And yesterday we spent two and a half hours, about two and a half hours, we shot six videos. That would have taken me probably two days to do that when I first started. We shot nine videos yesterday but again, I’ve shot hundreds of videos at this point and I still screw up. We still make mistakes but you just have to keep pushing yourself every day. And the more you do it, the better you’ll get at it. And if this is your career, you got another who knows how long? 20, 30, 40 years in the business. I mean, you might as well keep creating content now. There’s nothing that’s bad about creating content.- Well, here’s a comment too that people are forgetting and you said it so quickly and I think everyone’s gonna mishear this. You’ve carved time to film videos and then those videos get posted when?- We schedule them out. So from yesterday that we shot, we’ll probably get them semi edited by the end of the week, of this week and then I think hopefully by Monday, Tuesday of next week, we’ll have ’em completely done and then we’ll go and we’ll try schedule them off for the next few weeks.- So I want everyone to hear that because everyone’s like, “I’ve got to do videos all the time. “When do I have the time? “When do I find the time?” And they get a little overwhelmed and you’re like, “Just carve time on a Saturday “or carve time in your workday, “have some discipline and film videos during that time.” I used to joke that I had a t-shirt rack next to me, out of camera range and I film a video and then I changed t-shirts.- I had three of ’em yesterday, three different shirts, three different hats so we shot it all.- You guys have to realize when you get really tactical on video creation, you’re not gonna have the motivation every single day to show up and film a video let alone have the time because you’re working and hopefully you’re working on a ton of loans. So you gotta have to carve a time, make it part of your deal and then all of a sudden you’re gonna realize you got the power right behind you because you’ll have it all in the Dropbox and then it just picks up momentum and as Sean said, you get better. Now he’s filming in what used to take a hundred takes is taking five. I hope you and Leo are saving all the bloopers by the way ’cause I need— I told him that’s on our list and that’s another thing. So I have a videographer on my team. So the minute I get an idea, we have a Google doc that we share. The idea goes in there and a lot of times, I’ll text them like, “Hey, let’s shoot this.” So I get these ideas and I’ll wanna shoot it. Sometimes we get busy. I mean, everyone, like you said should be busy right now. So, two of the videos that we shot yesterday, I’ve been sitting on that idea for the last two weeks. So we finally got those done. We’ll get ’em out, before, obviously he’s sitting right next to me and I get an idea. It’s like, let’s just go shoot right now kind of thing. So, I like to move fast when we get ideas.- So we got two minutes left but I wanna share this for everyone that hear this and I put Leo up on the screen ’cause he’s your right hand man, helping you produce content. And in mortgage, I remember in 2003 and I know this makes me sound like whatever I am now, but I got my first assistant and my branch manager wasn’t gonna let me hire that person because I didn’t do enough production yet. And I was like, I need to get, I want to get some, Neel’s still hanging out. I wanna get an assistant that’s gonna help my business and the second I hired my first assistant, I hired him with my own cash. I gave my own money out of my commissions ’cause it was easier back then and it radically changed my life because now I could scale up my activities. And when I look at the world today, even Neel said it in the beginning on Instagram, if it’s important to you, you’ll hire for it. You’ll spend the money for it. You’ll carve time for it. And a good example is like all these loan officers that’s got a million production assistants. I’m like, one or two of those could be a video guy.- Yeah, absolutely.- If it’s important to you go hire him, go pay him money and step your game up. And I look at you and I’m like, dude, you’re leading the way on that, you’re hiring, it was important to you, you’re investing in it. You’re hiring ’em, they’re working side by side. You could have had another PA that was pushing paper but you hired a video guy to create content and I’m like, wow, this is the future. This is the future right now, dude. So thank you, Sean. Thank you for telling great stories. Thank you for letting me share that Las Vegas video. Any final words before we get you out of here?- No, man, I hope you know, I’ve talked to Neel a bunch of times and I agree with him, who cares what company you’re at? We’re all in this together and there’s enough business for everybody. I’ve bounced ideas off of him and obviously anybody else that’s listening to this, if you’re at a different company, you have questions, hit me up, I’m more than willing to dive deep with you and let you know how we do it, why we do it ’cause again, I’m all about everybody winning.- Thank you, dude. All right, you’re out brother. Have a great day.- Thanks man, appreciate.- Man, dive into the water, team. How much more proof do you need? Dive into the water. I don’t care where but go all in and have some fun with your career, with yourself. Don’t take yourself seriously, at the end of all that stuff, there’s unbelievable opportunity if you’re willing to play in this space. I hope you found value today. Please go find these wonderful human beings online, connect with them, follow them, see what they’re doing. Man, I appreciate you all. Have a wonderful day and a wonderful week. I’ll see you on the internet.

The Power of Digital Connection | Andrew Cady

Hear from Andrew Cady on how being consistent about digitally connecting people to your network will help increase your business.

In early 2015, Andrew found his passion in the mortgage business, quickly becoming one of the top single producers in the state. Andrew has now truly mastered his profession. Andrew adopted a mantra early in his career: “I aim to make the closing room more of a celebration than a sigh of relief.” Andrew has done just that, as evidenced by more than 350 five-star reviews.

Episode Transcribe

– I bumped into Andrew on social media as he was doing this game and I was like, there’s something about to happen here. Now, first of all he’s the Epic Mortgage Guy. Like all of a sudden were meeting like, okay, like, “who are you?” “The Epic Mortgage Guy”, I gotta get to know this, then I stated to watch content, watched what he was putting out. Then I was like, there’s something really cool here. And so without further ado, let’s bring on Epic Mortgage Guy, Andrew Cady, Friends and professionals, our next topic is the power of digital connections with this guy, Andrew Cady. Now, for those of you that don’t follow this guy, you’re missing out. When I first saw him online, I knew he was doing something special, something was happening because what he would post, when he would share his message, he would have a resounding audience, jumping in and collaborating with him, and it’s taken his business to new heights. So let’s bring him on and talk about what he’s doing and the power of digital connections. Entry music bro, entry music. I got walk-on music for you dude.- I don’t even know what to say right now man. How are you?- I have to use the restroom, but we’re gonna push through dude. It’s so good to see you man, look at the background and the Epic, dude you’re crushing it right now.- Hey, even have proper softbox lighting, you know, we got this stuff set up,- Dude, I’m jealous. So I wanna dive right in with you man, cause you’ve done something that I have never seen anybody do yet in the industry. And I was so impressed by it that I was like, man, I needed to bring you on to talk about the power digital connections. Because when I learned that you had spent two years of your business cultivating a digital connection ecosystem, universe, I was like, this is the power, you know? And so first Andrew real quick, share with everybody how your production’s going. Cause I know we’re all having good years. You’re having a really good year, like share with everybody with that. Let’s let everyone know who you are.- Yeah, So here today I’m about 25 days away from ellipsing last year’s volume. So last year I did 200 units. Somewhere in mid July, I’m going to close out my 200 unit for this year. And the crazy crazy thing is, 92, 93% of my business is purchase this year. So this isn’t a spike from refize, this is a lot of organic, a lot of referral based business, almost entirely driven through social media on my end.- Yeah. So that’s where all of a sudden I was like, holy crap, that’s a lot of production, but it’s all coming through your digital efforts.- Yeah. I’m not the guy that is, dialing real estate agents. “Hey, can I buy you coffee?” Yes, I did that five years ago when I got into the business, I bought a lot of coffee and a lot of lunches and ultimately a lot of beers. But, once the audience on social media began to kind of grow and turn into, really just a referral base, I have probably in the last 18 to 24 months, I haven’t taken anybody to lunch unless they’ve called me to ask me to go to lunch. Frankly, I just don’t have time for it, unless they’re asking me, I am desperately seeking ways to hire more people right now and not to seek more business right now, which is awesome.- So you say that and everyone out there is like, holy crap I want that. Like, how do I get that? How do I do that? And you had to earn this seat at the table. You had to put time and sweat and tears into it. And so for everybody that’s listening, like how many, in Facebook, like let’s just use that platform. How many connections do you have with real estate professionals on Facebook?- Yeah, so I’m capped out or close to being capped out on my friends list. I removed about 200 lender friends that have added me, so I can make room for more real estate agents. But there’s no exact math, but I figure somewhere between the number of 3,800 and 4,000 of my friends on Facebook are real estate agents, either specifically in my local markets or in Florida, Georgia, where I’m doing business.- So, for everyone else who just heard that, like I did the first time and I was like, this guy cracked the code. By the way, that takes effort, that takes tremendous amounts of effort.- It does.- And how did you get that? How did you create that? When did you start and how did you get that level of influence?- So where I began with this whole thing was, when I got into the mortgage business I got in, and I truly had like no mentor. A friend of mine brought me in the business who was an executive vice president of a mortgage company. And he basically put me in a branch, sat me in front of an encompass and was like, “Hey, go originate loans.” And so I found another friend of mine who was really good and we kind of collaborated. And so I had no connections. And so what I did is I spent about eight months pounding the pavement and went to 25 open houses every single weekend.- Yes- For about eight months.- I know what that feels like.- And just walk in, grab a business card, shake, hands, get out. And then I would add these real estate agents on Facebook. And what I found is, when I add that first realtor on Facebook, if I haven’t met them face to face, there’s a very low probability they’re going to add me back. But if I’ve met them at an open house, I could quickly in a matter of seven, eight months, a mass 500 realtors on Facebook pretty easily. And then when I would go to my suggested friends list, other real estate agents, now we have 75 mutual friends. So when I would click that ad, red button, boom, I get added back. Now when I go on there and it’s like, there’s a real estate agent. I have 1,300 mutual friends with them. Of course, they’re going to add me back. So it is a slow build, and it takes a lot of effort. But it’s also, managing the content you’re putting out and the quality of the content, but also, staying away from hot topic issues, keeping myself very politically agnostic, right down the middle of the road. There’s some things I just will not touch on my Facebook.- Well, and we can get into pitfalls and that’d be a fun conversation, but I want everyone to hear really hear this. Like what you did had incredible foresight because you built a digital community before it was cool. It takes time. And like you said, then it snowballs. Then you’ve got like 75 mutual friends and then you don’t have to meet them face-to-face. They’re going to accept it. And now all of a sudden you have this megaphone opportunity. And now when you put out a piece of content, put out a piece of video, put out anything at all, you have this audience that’s already there waiting for you.- Correct, yeah. I just posted about an hour ago on my Facebook, and right before we went live, I looked at it, I’m close to a hundred engagements in just under an hour. Just a screenshot of an email that I got, like the engagement level, it’s just always there, but it’s also making sure that we’re not posting a rant about a football game, because you’re going to kill your Facebook engagements when you start posting this. Every post I do has to be very thought out, the time of day I’m going to post it, the content I’m going to post. It has to be something that you’re not just arbitrarily doing, but rather planning to get done successfully.- I know everybody’s hearing this through your conversation and through your intent on this, but like, you radically transformed your career, like radical.- Yeah. What I’m looking at this year will be very likely somewhere in the neighborhood of a 75 to 90 million dollar a year, at 95% purchase. And that’s coming off of a 45 million dollar year, last year.- It’s so fun for me to watch because, there are so many different ways to the customer now, and this has been the theme throughout the collab today, is that there’s all these opportunities from people from podcasting to Instagram, to what you’ve done on Facebook connections to create this opportunity. So here’s a question for you right now live, great advice with a one-two punch of live networking and digital connecting. Man, if you’re in COVID land today, right? So you kind of have to put yourself there. It’s hard to meet that first connection. As a pro in this space, how do you tackle it today or how do you handle… You’re in a different space, but how do you handle it?- Yeah. So, it’s something that I’m not necessarily doing. So, I kind of can come off as hypocritical in saying this, but I’m also not doing it because I, number one just don’t have time. And number two, don’t know if I want that much more business right now. But if I was in that space where I’m like, boom, I need to grow today. And COVID’s keeping me inside. I would do a Tuesday 5:00 pm, bring your own beer happy hour on zoom. And I would do the same thing on Friday afternoon, and I would do it twice a week, and I would put it out there and I would get 10 to 12 to 15 real estate agents, twice a week into my zoom. I would keep it relative. Keep it funny. We talk about wines and beers and what everybody’s drinking and basically build a social connection over zoom. Cause that’s the best opportunity we have, short of face-to-face right now in my opinion.- Dude, unbelievably cool. So let’s do this. Let me ask this question, cause I know people are gonna relate to this. Everyone comes here, build your audience, and then they can be like, okay, I know what to do. I’ll go out and I’ll build my audience. But then once you have the audience like you do that doesn’t mean you instantly get success.- No.- No. So you have a very intentional content strategy. You’ve been kind of talking about it, stay away from these hot topics that will take you down the drain, but like share with everybody. Like what is your content strategy today?- So my content strategy is first and foremost, is to remain real and very true to myself. I do not want to be a talking head of mortgages. I don’t want to be the guy that only gets out there and talks about it. I’m a big believer that people in my market, want to see me as, an absolute kick ass mortgage professional, but also a kick ass husband, kick ass father. they wanna see pictures of my dog. They wanna see me at the beach on a Saturday with my kids. They want to see awesome mortgage content. And then they also want a lot of comedy, especially in the world we’re in right now. If we can do something to put a smile on someone’s face, whether it’s the post that I did a few minutes ago about a client who emailed me and saying, he’s putting his home shopping on hold, due to a collapsing housing market. People want something to laugh at right now. So if I can interject laughter, comedy into their life, while I’m also putting, mortgage related content in front of their face. It’s ultimately a method of top of mind awareness for me. So my ultimate strategy, I have professional videos that I’ve done that are on a cycle where they’re posted every day or every other day.- Yeah- I’m basically in between filling the gaps, with pictures of my kids, pictures of my dog, and then the occasional rant, once about every 45 to 60 days, upload a good rant. I’m a big believer that, negativity will turn people away in the long run. If all I do is get out there and I attack, eventually it’s going to turn people away.- Yeah- Because people are attracted to a better demeanor than always someone who’s attacking. However, when someone who is a positive person, a high energy person is always out there and then comes out with an angry rant. Where you dare say the word shit in it. Now you’ve got everyone’s attention. Now everybody’s like, “Oh my gosh, “this guy who’s normally calm, cool and collected “is off his chain I’m going to listen to his video.” So it’s a cycle of family thing, dog, business, rant, funny. And it’s just a cycle on social media.- What I want everyone to hear on that is that, it’s okay to be a human and show all aspects of your humanity. And Andrew, you do a great job of that. I’ve read some of your rants and then enjoy them. I think they’re fun because all of a sudden you’re like, finally someone’s saying it, like, no one else is saying it. And this guy is saying it, but it’s okay to be funny. And it’s okay to have humor. It’s okay to be real. I once read an article that, if you’re actually blessed to be funny, then you actually have an advantage because you change someone’s whole physiology, when you’re funny, like they laugh,- True- They get happier, they immediately like you more. And it’s okay to be human, and there’s a lot of people putting out content when they don’t show their humanity, they’re lying. There’s a lot of mortgage people that I even see and connect with on social media, that are disingenuous.- Yeah- And I’m not here to attack anyone personally, obviously, however, be who you are. If you’re not the funny guy, don’t be the funny guy. Because you’re going to connect with your base of whatever you are. And if you’re trying to be me, when you are not me, it’s going to miserably fail. The majority of people will see through it. And it’s not going to turn out how you want it. So just be real, be who you are, be unapologetically you. And you’re going to connect for every one person I turn off with my rant. I’m going to turn on two people that will follow exactly in line with me because they’re my people. So be who you are, don’t fake it. Everybody sees through that stuff.- So guys, what I love about Andrew is, not only his authenticity to be real, but it’s also his hard work and intentionality. Like you don’t get 4,000 realtors connected to you without hard work. You heard him, he was very quick in rambling off like, rant, dog, funny, professional, but you realize, Oh crap, like he’s running this. He’s so used to it. He has this such intense strategy around what he’s doing. That it becomes second nature to him where he just rips it off.- I mean, I’ve already got my posts in my head of what I’m posting tomorrow morning at 9:00 am. And I won’t post it at 8:00 am, I’m going to post it at 9:00 am. Specifically because the target audience I’m looking for, is gonna be at their computers, or at their desks, or at their phones, typically between 8:00 and 9:00 am. If I post that same post at 11:00 am or at 7:00 am, it’ll get half the engagement.- So you told me something that was new to me. How do you leverage Facebook messenger?- Yeah, so Facebook Messenger is a phenomenal tool. So let’s say Alec and I are connected on Facebook, and Alec occasionally sees my posts, but doesn’t necessarily see everything I do. If Alec is, say a real estate referral partner that I want to work with or potentially could work with, I could text Alec and say, “Hey, how’s everything going? happy Monday, “hopefully your day’s rocking and rolling.”- Yup.- That does nothing for my social media. But if I would send that same message, over Facebook messenger to Alec, the moment Alec responds to that message. Even with a thumbs up, it now changes Facebook’s strategy or it’s algorithm of the friendship that Alec and I have, and it brings it to a more personal level. And now Alec is guaranteed to see my next three Facebook posts, I post immediately in his Facebook wall. So rather than texting people, I’ve gotten to this habit of just shooting a message over Facebook messenger. “Hey, I got this contract in. “Hopefully everything’s going well, we’re on it. “We’ll take care of it.” That’s a text message, but all of us are on, so Facebook messenger, just as much as we’re on text message, in order to increase my engagement at the same time of communicating something, I would communicate anyways, why the hell wouldn’t I do that?- It’s incredible. I think it’s a missed opportunity.- It is. it’s a huge missed opportunity. And it’s something that, a lot of people just don’t simply grasp, or they feel, maybe like they’re getting too personal, but I don’t think there’s any more personal than, my phone dinging their phone. If I’m willing to text them, why the heck wouldn’t I Facebook message them?- So what other missed opportunities are there that you think people should come to?- Huge missed opportunity would be when real estate agents, invite you to like their business page. Love it, just my favorite moment. I used to go through and I would just like their business page cause I want them to get that little pop up that says, “Andrew Cady likes your business page.”- Absolutely.- And then what I decided I was going to do is I unliked all of them. And then I waited for people to start requesting me again, cause they will, cause they eventually just go invite their whole friends list.- Right.- And then what I do is, I send them a Facebook message on personal to personal, and I say, “Hey Alec, thanks for inviting me “to like your Facebook page. “I’d be super happy to do that for you. “Here’s the link to my Facebook page, “If you want to do the same, “I’d love to have an opportunity to do business together.” So now, number one, I’m acknowledging the request. I’m requesting that they like me, but then I’m also doing it over Facebook messenger, which is going to increase their engagement of the content they see at my posts.- God, it’s just like, I love the intentionality of that. I love the intentionality. Cause it takes time to write that message. You could’ve easily disliked their stuff and move on.- Yeah, that’s the easy route, but I’m not in this game for a hundred million. I’m not in this game for 200 million. I don’t know where my ending point is, but there’s no level of just like satisfaction for me. I’m in this game to play for the long haul and to push as hard as I can to make an empire I can leave my kids, to make an empire I can hire in and bring people in to create. I’d like to have a billion dollar mortgage team someday.- Dude. And you’re going to, I have no doubt dude, if you keep putting in the effort and the time, there’s no doubt you’ll get to where you want to go. So let’s do this. We got like 12 minutes. If someone was new to Facebook, and by the way, there’s a lot of them. I know that sounds weird that you’re like, they’ve never started a business page on Facebook. Maybe they’ve got a personal page. They got a few friends on there. And they came to for advice cause you inspired them now they’re like, holy shit, I’m missing the boat. How do you set’em up? what do you say to’em- Create a Facebook business page, primarily for just people being able to search you. Like if you Google search Andrew Cady, if you just search Andrew Cady, I dominate page one and page two, and number four or five somewhere in there is my Facebook business page with 57-five star reviews, they don’t do five star reviews anymore, but you want that ability for people to search you, create a business page. I rarely even post on my business page cause I don’t think business pages quite have the engagement they used to. I would say immediately go through, if you’re looking to grow social media, spend two to three to four to five days, depending on how long you’ve been on Facebook, go through your previous content and delete a lot of it. Delete a lot of your previous content. I don’t care if you’re democratic or Republican or how strong your views are on things. There are some topics that if you’re seeking to grow business through social media, yes, it’s a free country. Yes, you have every right to post whatever you want, but be forewarned that you’re going to lose 50% of your potential business, because of your Facebook post about a president. So guns, religion, abortion, drugs, politics have zero place on Facebook. If I post something and someone comments something political on my Facebook wall, I respond and say, please remove politics off my wall. I’m not doing it. Race, I’ll add race to it. We all have our opinions. We all have our views. But if you’re seeking to grow and engage with people on social media, you’re going to alienate 50 to sometimes greater than 50% of your audience, by having strong public views on these things. And if you don’t want to go that route, then don’t use social media as your platform to grow your business but I’m telling you you’re missing the boat on it. So go through and delete a lot of your stuff. Stay very, very positive. Stay motivating. Don’t always be in attack mode. Don’t always be in this mode of negative of always posting about your problems. People get very turned off by that. They want positivity and optimism. I sound like Gary V with that— Its good, bring the truth.- And yes the occasional rant, but I would say clean out your Facebook, and start by adding every single real estate agent that you’ve ever met in your life. And then spend 15 minutes a day, scrolling Facebook, through the suggested friends, and add 20 new real agent friends every single day, and do it for two years. And that’s going to take something that 99% of loan officers don’t have called consistency. And if you’re willing to be consistent with anything, that should be what it is. It’s not easy to carve out 20 minutes in my day, but I did this morning. I’ll tell you I have 78 loans in my pipeline right now, 52 purchases closing next month that I bet 37 closing this month. I don’t have time to breathe, but I spent 20 minutes this morning and I added 15 people in Facebook. Because the moment I stopped growing is the moment I start dying.- I love when people just blow up people’s excuses and it’s been a whole like day of it for me. Cause I know, everyone’s excuse, I don’t have the time. And then Andrew was like, I have a million loans in my pipeline and they’re like, I don’t have the time.- But I’m sick of excuses too. we all can make excuses. Every one of us can. For me, I’m not willing to entertain anything that is even close to mediocracy in my life. If it’s not furthering my business or furthering my family, that comes secondary to everything else, everything else is secondary to furthering my family or furthering my business. That’s it? Those are my two priorities. Those are my two focuses. So I’ll be more than willing to take a day off the water, off the boat and work if my family’s out of town I’ll just work. I would rather work than go have a little fun by myself. But if my kids are home, I want to spend time there. It’s all about priorities. But, God, if there’s one word that this industry is missing is consistency.- No doubt, dude.- Loan officers, habitually chase the next shiny object, the next app that’s going to make their life easy. The next software that’s going to change this. And they’re just missing out on getting out and doing old school grind, hard work and have fun.- That’s what I really wanted to highlight on this conversation Andrew because, carving time to make human connection digitally, is hard and takes time.- It does.- And it takes consistency and it takes hard work. And so all of a sudden you realize what the power is, if you can get behind it, you start to create like you have, the kingdom and of opportunity that yields all this opportunity now, and you’re not out there, You’re in control of your own destiny.- Absolutely, yes. And it gets to the point where, I have to hire again now, I either have to hire, or I just simply can’t take on more business and that’s the best problem to have, I would rather be stressed, 10 times over with having too much business than not having enough business. And I’ve been there, where my phone didn’t ring for two weeks. I’ve been there with that level of stress of not knowing what the next paycheck’s going to look like. And I’ll take the stress of having too much business all day long over the stress of not having enough business. And for that, I’ve learned one word and that’s consistency. And that is to consistently post on Facebook to religiously add people on Facebook, to consistently stay away from problems topics on Facebook. I’m just not interested in controversy. I’m interested in portraying myself, who I am, a good father, a good husband and a kick ass mortgage banker.- So in our last five minutes, did you ever have any fear of video?- I did, Oh my God. You go back and look at my first few videos, they were miserable. Oh my gosh. If I can give any advice on it, the best win I’ve ever done for fixing my fear of video was live video. When you screw up, you’ve screwed up you just keep going.- You just power through it.- Whereas when I would record a video, I’d screw up 45 times.- Yeah.- I’d screw up over and over again. And I’d retake it, and I’d spent four hours. Whereas if I just go live, you eventually just learn, you mess up, you move on. Yeah, live video, kind of started for me back in 2017 when I went viral with one of the hurricanes. And then from there, it just kept going. During March, when we had the complete market meltdown, I was out of town, bad time to take a family vacation. But I started doing a live video every single day on Facebook. And these videos are getting five, six, 7,000 views on Facebook, like 50, 60 shares by real estate agents of these videos, just talking about why interest rates are rising, what’s going on in our markets. People are seeking an expert and if you can truly… In the last couple minutes here I’d touch on that.- Please.- Don’t have ass this industry.- Oh yeah.- This is an industry where you’re seeking to make hundreds of thousands of dollars a year. Why would you not absolutely become the best at what you do? Go out and read the guidelines, spend your time actually perfecting your craft. Buy in the MBS highway, learn with the markets, learn your candlestick patterns. Be able to intelligently tell people why mortgage backed securities are going up or down. When a client calls me and he’s like, “hey, I saw the interest rates have come down” and I can explain to him, no what you’re seeing is news that was two weeks ago. And if you actually look at the MBS highway charts that I can send you, it’s changed. It takes the wind out of people’s sails. I lose maybe one deal a month to rate. How is that? I don’t have the sharpest rates in the tool shed. There’s always some call center jockey, that’s going to have sharper rates out there. How am I doing it? I’m doing it by being an expert in it. And when you’re perceived as the expert, and the only way you’re really going to be perceived as if you school yourself to become the expert. That’s when you’re really gonna start to get the eyes on you. It’s not just posting funny videos, but it’s also educating people, and putting real relevant information in their hands. Especially like we were seeing in March when the market’s going sideways, people are looking for relevant, true information content that they can rely on. And if that’s you, you’ve got an audience,- Dude, I’m so impressed. I cannot wait to like re-release this or people watching the future or get it transcribed because you’ve dropped like bomb after bomb on this thing. I mean, literally in 28 minutes, if people would just copy what you just told them to do, they can have the career of their life.- Agreed.- Yeah. I mean, I’ll probably close 350 units this year.- I mean, is it worth it?- And that’s not to say that braggadociously, it’s just, I actually sit in the wilderness and wonderment of how the hell this is all happening. And it keeps happening. Like my phone just rings and I’m not prospecting. I’m not doing lunches. I’m not doing lunch and learns. I’m not doing CE classes. I’m just sitting at my desk all day, answering the phone when it rings.- This is what I want everybody to hear, because not only did Andrew do all the hard work, which is crucial, you can’t skip your way. No one goes viral off one video, you have to earn your audience, earn your place or your seat at the table. But this is what it looks like when you had influence. And Andrew has influence. He’s worked hard for it. By the way, heard him talk about how intentionally is and making sure he doesn’t alienate people, because his job is to help people get home loans. So he wants to do that for everybody? Why would you alienate people that you want to help and serve? If you were a contractor, would you drive around with a Confederate flag in the back of your truck showing up to people’s houses, offering your services?- Bad message.- No. It would just be the dumbest thing on earth. So why would you do it on social media? It just blows my mind what I see people post on Facebook. It’s like, congratulations, you just turned off half your audience,- Dude, they don’t get it.- Alright, so everybody on LinkedIn, Facebook, YouTube, all of Andrew’s handles have been posted. Please go hang out and follow this guy, see what he’s doing, I say this a million times, but if you wanna get better, go follow what Epic people are doing. If you get me on Facebook follow, don’t always add me as a friend if you’re in the mortgage business cause I’m almost capped out of friends and I’m trying to leave room for my realtors. So follow me on Facebook, don’t add friends, cause I’m trying to keep room open.- Andrew you’re the man, dude. Thank you for hanging out with us today. I cannot wait to re-share this, tons of amazing content, dude, you’re the man.- All right, take care buddy.- See you buddy. Man, dive into the water team. Like how much more proof do you need? Dive into the water. I don’t care where, but go all in, and have some fun with your career, with yourself. Don’t take yourself too seriously. At the end of all that stuff is unbelievable opportunity if you’re willing to play in the space. I hope I brought you value today. Please go find these wonderful human beings online, connect with them, follow ’em. See what they’re doing. Man I appreciate you all. Have a wonderful day and a wonderful week. I’ll see you on the internet.